Thrive MarketReviews 2,178

I trekked Thrive for the first time in December and had a fantastic experience from start to finish. I've tried other services and was disappointed. Thrive makes it easy to shop for healthy foods -the site is well laid out and so shopping is quick and efficient. The prices seem fair or better. And I received my shipment exactly when they said and it was packed well. I hope Thrive is around thru the next decade to provide good food easily.

I wanted to purchase 12 bottles of "Napa Valley Naturals Grand Reserve Balsamic Vinegar"

The website states that this is "matured in a series of cherry wood casks."

I know from other research that Napa Valley Naturals had been acquired by another company: Stonewall Kitchens. AND, they had changed this very fine product to using "Oak Wood aging". The taste is different, not bad, but not as good. The bottle looks very similar. (but not the same)

I wanted to confirm with Thrive Market which product they were selling. I received a confirming response that: "Our Merchandising team has confirmed that the Napa Valley Naturals Grand Reserve Balsamic Vinegar is matured in a series of cherry wood casks."

So, I ordered 12 bottles (yes, I have been ordering this product for over 10 years, from other sources)

When the product arrived, there were 12 bottles stating "aged in Oak Wood". The taste is different! Not the same stuff. Not as good!

I called Thrive market to get my $60 membership back, as their advertising and response to the only product that I wanted was completely false. This was AFTER I'd made a specific in writing request to confirm what the product in fact was.

I was told that they "could not" refund this membership fee. Too bad. There was no response regarding the misinformation and false advertising of the product listed on their website.
"Could they help me with anything else"

I was not nice and hung up.

This was the message I shared with customer service:
No one answers my messages. Yesterday during a live chat I was told a supervisor will get back with me, no one has. My order from December 3,2019 still hasn't shipped and that is now going on 9 days. FedEx shows label created, that's it. I did a live chat yesterday and was told it was shipped. That isn't true. Thrive Market is breaking consumer laws because a business is supposed to notify customers of delays so that customers can choose to cancel. If this order ever does ship, I will refuse delivery. Please cancel this order and refund my money. I don't believe it when I keep being told that it's been shipped and can't be cancelled. It hasn't been shipped because your warehouse or whatever is having issues. This is my second bad experience with Thrive Market and I will never order from here again. Please cancel and refund my money. I'm thinking of filing a complaint with the BBB and my credit card company.

Almost 3 years ago, I decided to try out some organic feminine products from Thrive Market because they had a great price. It is the first and last time I made a purchase from Thrive, but I noticed a charge for $59.95 from them on our bank account a few days ago. After contacting them, I was told we had been charged that "membership fee" for 3 years, despite the fact that I do not recall signing up for a membership and I have made only one purchase in 2017. I was told online that they would work with me on a refund. I was told I would receive an email. I have not received one. I emailed again. No response. So at this point, I paid $220 for 4 boxes of tampons. I will never order from Thrive Market again, I've told everyone I know and will now be reporting this company to the BBB and Attorney General in CA.

The product may be great but their customer service and customer privacy is extremely poor. My account (that hadn't been used since 2016) was hacked this week. $235 in charges and reactivating my membership at $59 charged to my debit account. When I called the customer service line the girl was able to do little more than help me change my password. Was unable to even remove the scammers address from my account! Apparently "Hung Bui" needed someone else to pay for their $235 worth of groceries. She was unable to assist in removing my payment information and their system was extremely slow and not allowing me to remove my information. "Sometimes it takes 30-40 minutes for it to show effect"! That is not ok when someone has access to the account and it may take 30-40 minutes. Even worse than that she had no leadership or supervisors to escalate the problem to. I'm so disappointed in a company that promotes itself to be wholesome and giving back to its community, that it would not provide the support for it's customers or employees to have supervisory staff available at all working times.

I signed up for a free trial after seeing an ad on Facebook. The prices were decent (nothing special) and being able to track the shipment was not great. Since it was not worth it, I went to cancel and apparently you need to contact them to do that, or you will be charged. I received an email saying the below, in response to me canceling, so they would not even let me cancel with out having to contact them multiple times. Not worth the trial, just skip it and order from somewhere else

If you wish to take advantage of this offer, you do not need to take any action. If you decide that you do not want to take advantage of this offer, please respond to this email.

I googled "Just Egg cheaper" because I wanted to see if there was a place that sold it at a discount. The first thing that came up was a sponsored result titled "Just Egg at Thrive Market | Save up to 50% off retail". Thrive Market doesn't let you see prices until you sign up so I signed up for the trial, only to find that they don't stock Just Egg or really any of the vegan products that I actually buy. Thank god I used a throwaway card from privacy.com. I just find it very dishonest for them to have an add using the name of a product they don't actually stock.

They do their darn hardest to try and get you to not cancel. Even when I followed through with all the steps and ignored their discount, they didn't completely cancel. I was charged the discounted price anyways. Emails were dodgy, non-compliant, and it took forever to get a hold of them even after calling. Made me distrust free-trial based services. To be extra safe, I canceled the card I used with them and had my bank mail me another one.