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Thrive Market

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Thrive Market Reviews Summary

Thrive Market has a rating of 3.7 stars from 2,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.

service
255
value
264
shipping
239
returns
138
quality
228
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Megan H.
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I received my thrive shipment on time but the chipotle lime mayo was broken. Luckily the glass and mayo was contained in the bag so it did not create a large mess. I called support and spoke with Fiona who helped me immediately.

Date of experience: February 1, 2020
Thrive M. — Thrive Market Rep
over a year old

We're sorry to hear about the damaged mayo but we're glad we could get it taken care of for you! Thrive On!

California
1 review
0 helpful votes
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Confused
February 2, 2020

I can't see all the products offered on my $5 subscription. I want to see everything please. I appreciate your discounts. I will recommend Thrive to my network if I have enough characters to finally send this pist

Date of experience: February 1, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We do display all product regardless of what membership is chosen. If you haven't already we recommend reaching out to support so we can get this taken care of. Thrive On!

New York
1 review
0 helpful votes
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Love Thrive Market! They have products that are not only cheaper but aren't even available at my local Whole Foods. I also love the fact that they care about our environment and helping other people. Will always be a customer.

Date of experience: February 1, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for Thriving with us!

Montana
1 review
0 helpful votes
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Thrive delivers
February 2, 2020

I have been using thrive for almost three years - I appreciate their prompt service and I have never had anything broken.

Date of experience: February 1, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're glad you've been enjoying everything for so long! Thrive On!

California
1 review
3 helpful votes
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I was continued charging member fee twice in November 2019 to Jan 2020, the customer said they didn't charge me in 2018, so the added the missed one. But i didn't order anything in 2018. I called the customer servicer, they said that i would be charged every year since i regist an account in the web.
Be careful, The company was charged automatically on you account and would not inform the customer.

Date of experience: February 1, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! As a membership-based company membership is required to shop with us unless canceled. The system will continue to attempt to charge for the membership, which can result in what appears to be shown as a double charge for membership. We let all of our members know on the site at checkout and the membership portal, as well as through emails, their renewal and charge dates. We're sorry this wasn't clear. If you need further help, please reach out to our Member Services Team and we'll be happy to help!

Spain
1 review
0 helpful votes
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This site has been amazing! I am able to find products that meet my requirements. The site allows you to create a filter specific to your dietary needs. I am a health coach and have been referring this site to my clients as finding some of the really healthy and organic foods is difficult. With Thrive Market, there really is no excuse to eating better.

Date of experience: February 1, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so glad you've enjoyed everything! Keep on Thriving!

Illinois
1 review
0 helpful votes
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Great
February 2, 2020

Ever changing great products. Great packaging, never any breakage. Fantastic. Have been a member from the beginning. I love it.

Date of experience: January 31, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for joining us!

Wisconsin
1 review
0 helpful votes
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Easy, healthy shopping
February 2, 2020

I was made aware of Thrive through YouTube's Bobby Parrish. I am excited to shop for healthy products for myself and family.

Date of experience: January 31, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so glad you were able to find us! We're happy to join you and your family in your healthy lifestyle!

Canada
1 review
0 helpful votes
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Great service very socialized though message iam very excited to start ordering from thrive Market iam most definitely gonna start ordering from thrive market

Date of experience: January 31, 2020
Thrive M. — Thrive Market Rep
over a year old

We're excited for you to start Thriving with us!

California
1 review
0 helpful votes
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Thrive Market has not only quality food and other items there are truly friendly, knowledgeable, caring and believe in quality of life and the treatment of other human beings. The Thrive Market Company must choose those people who represents what they believe in as well! Thank You,
Sincerely,
Ann H

Date of experience: January 31, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you so much for the review! Keep on Thriving!

Michigan
1 review
0 helpful votes
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Love Thrive!
February 2, 2020

Wonderful selection of healthy food, always introducing new products, lots of free gift offers and samples, and unbeatable customer service. Oh, and timely delivery. AND everything is packaged up beautifully. Can't say enough about a Thrive.

Date of experience: January 31, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you! Thrive On!

California
2 reviews
3 helpful votes
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When Out Of Items
February 2, 2020

In the 5 years of so that I have used Thrive I Have Never Gotten a Notice when an item was back. I click that notification button when it is out of stock and to be notified. Nor do you send an email about if an item is discontinued that I have been buying.
Plus to organize favorites is non existent into Brands or categories I want to do.
I have written, emailed and called about this over the years. Why can't you fix it?!?

Date of experience: January 31, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your feedback! We pass over each and every feedback we receive to the appropriate team, but sometimes these changes take longer than expected. Some of what you stated seems like a technical issue associated with your account, which should be resolved sooner than later. Please feel free to reach out about these so we can ensure issues like the restock emails are resolved. Thrive On!

Michele K.
Tennessee
1 review
0 helpful votes
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I love Thrive. They are getting better and better as they grow. They now have their own line of quality, healthy choices. I have no complaints about any of them that I have tried. They are helpful, knowledgeable and ready to fix any problem that you may have.

Date of experience: January 31, 2020
Thrive M. — Thrive Market Rep
over a year old

We're glad you're enjoying all of our Thrive Market products!

Minnesota
1 review
0 helpful votes
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Quality Food and Service
February 2, 2020

Love everything about Thrive Market! I have been a member for years and they always make sure your order is packaged well, shipped quickly and their customers are happy! Customer Service is always friendly, but honestly just love the all around top notch quality.

Date of experience: January 31, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! Thrive On!

California
1 review
0 helpful votes
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We Love Our Thrive
February 2, 2020

My wife and I really appreciate Thrive. Shopping from home, free deliveries, high quality natural products, discount prices, friendly and competent customer service, prompt shipping and the boxes are very well packed. Thrive is a great team that offers a wonderful service.

Date of experience: January 31, 2020
Thrive M. — Thrive Market Rep
over a year old

We're happy you're enjoying the products and service! Keep on Thriving!

New York
1 review
0 helpful votes
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It used to be better
February 2, 2020

It is my experience that Thrive Market has come down in service. Yes there are good products and they are really trying to keep the prices low, although not quite low. However products are still good quality and affordable and they have the honest approach to help people in need so this is commendable. My only critic is the packaging still uses plastics, they have changed their deliveries so I have problems at times keeping track of my package and also I had a couple of spill out products inside the boxes and when I protested they simply shrugged and gave me the replaced spilled item which is still good but not good enough. Overall I give them 3 stars because at first they were much better, so their room for improvement has increased and I wish them to revise their packaging and delivery policies.

Date of experience: January 31, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your feedback! We always want to improve our service and products and to hear that you've been experiencing the opposite is concerning. If you have not already, please email [email protected] as all of this feedback is passed along to the appropriate team.

Alabama
2 reviews
1 helpful vote
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This company has great products, the prices are the best and they are truly out to make a difference. They have the almost extinct quality of having great customer service with fantastic employees. It's almost a one stop shop that brings it to your door.

Date of experience: January 31, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so glad you're enjoying everything! Thrive On!

South Carolina
1 review
3 helpful votes
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The website was not clear about how to remove an item from auto subscribe. The options only wanted to add and no remove options. I have 2 of each item already at home and am not in need of more at this time. It automatically wanted a review if product which was not convenient when frustrated about not be able to solve my problem. Chatting with Patrick, he was able to handle the unsubscribe option for me. Thank You!

Date of experience: January 30, 2020
Florida
1 review
0 helpful votes
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Best way to get organic products with the lowest prices! I already saved $500 in a year, plus the customer services is excellent!

Date of experience: January 30, 2020
Thrive M. — Thrive Market Rep
over a year old

Those are awesome savings! We hope you enjoy many more years to come!

Georgia
1 review
0 helpful votes
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Knowledgeable
January 31, 2020

I always feel like they try to give more! The people in chat are great! I have been with Thrive for years and trust this company for integrity. Thank You Thrive!

Date of experience: January 30, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for Thriving with us for so long!

From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.


thrivemarket.com
Founded in 2014
Culver City,, CA,