Thrive MarketReviews 2,177

Signed up for a monthly membership and immediately wanted to cancel! Many of their items requires minimum purchase in which I rather go to the store. I didn't place any orders and was denied a refund. Shopper's beware!

Thrive market is a scam. I attempted to see what they had. Opted for the monthy membership because you cannot see their products prior to having a membership.

The website stated you will not be charged until placing an order. I was charged immediately. I searched the products and a membership was not worth it for me. I contacted support to cancel and they are refusing to refund the twelve dollars. It's only twelve dollars. Just refund the money. Items are cheaper at Costco

This Company has been horrible to deal with. They signed me up for automatic orders, charged my credit card an never even shipped anything to me. It has taken three weeks to get a refund through their terrible customer service. One of their agents even said that I was lucky the were even talking to me about it. Highly DO NOT Recommend!

Make sure you cancel your subscription of THRIVE within the 30-day trial and before you make a member purchases, otherwise they will not refund your year subscription. I found that the products were very small in size and that I could find much better deals on Amazon for the same thing.

I feel frustrated for having given this company a trial on good faith (made 3-4 purchases), only to have them deny a refund for subscription for 11 more months that I will not be using their services.

If you read all their replies to the people who complain about their scam refund they say the annual payment can be refunded for 30 days and the monthly can be canceled at any time. THAT MEANS THEY WILL NOT REFUND YOUR MONTHLY PAYMENT.

So I signup for a month to get a product they show as being in stock at a deep discount and then it turns out its out of stock and I try to get a refund 10 minutes later and they deny it. Total crap policy and the way they keep responding to everyone with this misleading "cancel at any time" crap is infuriating.

This company will not allow you to remove your card on file unless you follow their long process. 1. Chat with a rep 2. Request your card to be removed 3. Rerequest as they say it's secure. 4 they'll send you an email to remove it. 5 follow the steps to remove it sending a long list of items to their data email address.

Scam

I wouldn't waste the money. You can't see their products until you sign up and pay money. Trust me, you can find better product selection and better prices at other places.

They sneak-in a membership fee, then SURPRISE, two months later, after the hidden 30 day trial membership expires, a charge of $59.95 will show-up on your credit card statement... SURPISE! Then, when you try to cancel and get a refund of the $59.95 they are STINGY and say, oops, sorry, you only have 30 days to cancel. Worst customer care I've ever experienced. STAY AWAY from this company.

I decided to purchase products from THRIVE MARKET. I had NO IDEA I was going to be CHARGED for MEMBERSHIP FEE $ 59.95. THIS is too expensive, I DID NOT AGREE upon this and I was forced to pay, and can't get ALL my money back. I will NEVER BUY ANYTHING from THRIVE MARKET! Their business sucks!

I went on Thrive Market's website in January of 2021 to look to see what they had as far as products. Apparently I put in my credit card and had a few things that I was going to purchase then decided against it. They charged me a membership fee at that time of 59.95 even though I did not purchase a thing, and I did not catch it. Fast forward 1 year and I noticed a new charge on my credit card statement. They auto renewed my membership and charged me another 59.95. I had to basically cancel via the chat bot! I basically had to go online and buy some items to recoup some of my hard earned dollars that were charged, but I will not get back the original membership fee that I was unaware I was automatically enrolled in. What an utter fiasco. You guys suck!

I made the mistake of signing up for Thrive market. I then placed an order after spending over an hour trying to find something that I would use at a reasonable price. 2weeks later My order has never arrived but I was charged for it. Now I can't get anyone to help me on the phone or online! I can't get my money back or cancel my order. I could understand if it was a shipping delay but I have had absolutely no communication from this company. I wish I could give it 0 stars.

You just lost a customer. We ordered a frozen box and 4 of the items of food we ordered was not in the box. We chatted with someone and was not given the option to reship the forgotten items. They automatically gave a gift card, not back on my debit card. Now we have to pay for shipping because the cost is lower than your free shipping on frozen box delivery threshold.

They have AWFUL customer service.

It took me three calls and over a week to get a call back from a supervisor about a dispute I had regarding their membership fee. They were very sneaky about this fee. It was not made clear to me when I placed my original order that I was signed up for a free 1 month membership and would be charged the annual fee after that month. When I realized this, a few days after the trial ended, I called to cancel but they would not refund, or even prorate, the fee. They said that since I still had the membership I could "save hundreds" by purchasing products through them. Why would I give them any more money? Why would I continue to support this awful business?

Ultimately I ended up going to my credit card company to dispute the fee and was ultimately able to get a full refund. At that point it wasn't about the money but it was about the principle of it. I'm glad they didn't win. It's not okay to treat customers like that.

I have been trying to cancel my subscription for 3 days now and still haven't been able to get anyone on their chat, which for some reason is the only way to do this. I'm hoping to get in touch with someone before my autorenewal next year, bit am not hopeful. Their products are way to expensive.

Perhaps there are some things you can get at a decent price on the site, but after paying $60 for a yearly subscription, i looked today for einkorn (wheat) flour. The price for 2 lbs was $5.87 (maybe a penny off here). What was deceptive about the pricing was that the description said that it was marked down from $9.00. I buy einkorn regularly, and have bought directly from Jovial. I thought it sounded high, went to Jovial and it was about $7.50 or so for 2 lbs. Whole Foods has it for about $6.80. The price indeed seems OK, but the "regular" price is grossly inflated, making it seem like a much better deal than it is, and TM is being fraudulent in its consumer advertising.

Do not do the free 30 day trial. I tried cancelling well before my 30 days were up and it wasn't canceled. They then hit my credit card with the annual payment and all customer service could say was "I'm sorry it's past 30 days". Well news flash, it wasn't. I tried cancelling 12/22 and my card was billed 1/11…so I'd say I gave them more than enough notice. I even received and email stating they were"actively working on my request" on 12/22 which shows that I did actually request cancellation! Only offered to refund me $20! Our bank and lawyer are being contacted. This company is nothing but a bunch of thief's! Buyers beware!

There is no real way of knowing when your order will ship, I'm on my 5th day since I ordered and my order has yet to ship. Meaning I have to go to the grocery store without knowing when it is coming, I also must be prepared for it to come at any time in an apartment building. If this isn't a big deal I have loved all the products I have received so far.

I got two glass jars of wild planet tuna, both contaminated with weird colored tuna. Two attempts at a chat to get a refund were unsuccessful, both hung up on me.

I'm usually very hesitant with grocery online stuff like this, however I'm very pleasently surprised. Thrive market did amazing at packaging my items, especially the glass jars I had. Everything came in perfect condition, no issues whatsoever. And for me ordering during the holidays it shipped insanely fast. I wish it was a little less pricy but it's definitely worth the price. I definitely recommend! The products are good, organic options.