Thrive MarketReviews 2,178

I love the products. I love the prices. But they have one of the clunkiest websites to navigate and checkout I have ever used. Constank intrusions of pop-up recommendations while you are just trying to add something to your cart. Slow and clunky on specifying the number of a particular item you want to buy. Payment selection insists on making you choose from their list when you try to use Paypal instead of just taking you to Paypal itself (like most online businesses do). Shipping is another sad story. They do not include (by policy) a packing slip (should be standard procedure). I have gotten numerous shipments with broken jars and broken to pieces chocolate bars due to really poor packaging. They do have excellent Customer Service though - or I would not use the site at all.

It has been such a game changer finding Thrive. Not only do I do most of my food shopping here, I also get cleaning products, supplements, household products, just so many things. They do the hard work of filtering out toxic brands like tide or bounty and provide alternatives safe for my entire household

I really like the fact that Thrive Market goes out of their way to be conscientious about the types of products they carry. They try to cater to everyone's needs and different diets in a healthy way. Other stores are also featured with sales and discounts, as well.
There are free gifts, and samples which I had a little trouble locating at first because they seem to be in different spots, and change frequently.
Overall though, they are pretty awesome.

I LOVED Thrive and would give it a 10 out of 5 if they hadn't changed their auto-shipment setup and their customer services lack of understanding of the new auto-ship.
You can no longer easily view what you are receiving, it gets your order messed up and customer service was no help. I just got charged almost $7 for tea that cost $3 because of shipping and the errors that the auto-ship is causing. I have had a certain item in my auto-ship since DAY 1 of using Thrive (I have been a customer for a while) so that I receive it every month and it has disappeared from my monthly shipments (hence why I have 1 item being shipped and not meeting the free shipping requirements I usually make sure I take advantage of). I am very disappointed as their customer service used to be top-notch, but when I contacted them last (as I was trying to figure out what was in my auto-ship for this month, they told me they had added my monthly regular item back into my cart, and yet it is not in my receipt). I am pretty frustrated and do not have another 30+ minutes to sit on a chat or phone call trying to help them figure out an issue that didn't start happening until they altered the auto-ship.

Since changing over to a vegan lifestyle, it has been difficult and quite expensive when I have found very little vegan options at our 3 stores in my small town. Also being more physically disabled due to my illnesses progressing rapidly in the past few years, I am finding it easier for me to do online shopping with home deliveries. It is also less demanding on my body which can be very painful and exhausting at times when I have to shop in person at stores.
I then heard about Thrive Market, I went to their website to check them out. I thought that I could not afford the membership cost to be able to use Thrive Market as an option, but to my surprise, they have a program that helps low income families like we are, to apply for a discount or waiver of the annual fee. This was such a blessing as we are wanting to be able to choose healthier options for our food choices. Being restricted on many levels, like my illnesses and less vegan options in our area, and also financially being a factor as well, I was happy they offer program to help. The program helped us have access to the price reduced products Thrive Market offers, and the large variety of vegan options, and the easy of ordering and convenience of home delivery which makes our shopping needs so much easier for us in so many ways and on so many levels. I highly recommend this company for your shopping needs, no matter the obsticals; Thrive Market has taken in consideration many factors in helping with obsticals families may face. We are proof of that with our situation and the help they provided to overcome our difficulties during our time of struggles.
Thank you Thrive Market for having such a positive impact on our family.
Forever grateful ~Bobbi & family

I buy lots of organic food and products and I find that Thrive Market has lots of the things I prefer. I purchase at least once a month and sometimes more often. I've compared prices between Thrive Market and local grocery stores and Thrive has the lower price almost every time. I always purchase greater than $49 to take advantage of free shipping, but I never buy something I don't need in order to reach $49. I've never received an order with a damaged item. I buy grocery items in glass and everything is wrapped well and cushioned by brown paper. I'm 'over-the-top' happy with Thrive Market!

I bought the memberhip thinking it was like Grove which gives you free shipping for the year. Wrong! You have to spend $50+ to get free shipping- like every other website on the web. Individual savings on the items I purchase? Not worth it. In most cases, I'm saving 10- 40 cents per item. I'm going to need to buy a lot of product to make my $60 back. In some cases, I can get a comparable product at my local grocery store for significantly cheaper. I can't get everything I need via Thrive, so I have to go to the store anyway.
Also, my first order came frozen because it's winter here. There was broken glass in my box from some jars. Not sure if that was just from rough handling or some combination with the freezing. Something they need to consider in the future. I am trying to not buy anything glass from them now.