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Thrive Market

3.7

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Thrive Market Reviews Summary

Thrive Market has a rating of 3.7 stars from 2,178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.

service
255
value
264
shipping
239
returns
138
quality
228
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Mary G.
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If you are looking for a health / vitamin store this is the company you want to shop from. Prices, customer service are excellent. Their commitment and mission to not price gauge, help as many people as possible and to donate to those who need Is my mission also. I've told everyone I know about Thrive Mkt. I love this company and their mission.

Date of experience: March 30, 2020
Colorado
1 review
0 helpful votes
Follow Christina A.
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As a busy mom I am so thrilled to have found Thrive Market! They have all my favorite pantry and cosmetics at cheaper prices all in one place and delivered to my door, it doesn't get any better. I used to have to go to 3 different stores to get my favorites. With COVID-19 they didn't increase their prices and they took action and directed profits and donations towards families in need. They may be low in stock but they restock often. Supporting good companies is the future of consumerism; be a smart buyer and not only support your families health but also your community. I can't wait to try their meat and wine! Thanks you Thrive Market for being a good hearted company!

Date of experience: March 30, 2020
California
1 review
0 helpful votes
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Thank You, Thrive
April 1, 2020

In these stressful times, thank you, Thrive Market and your employees for staying open and available, even if limited. Low stock on certain items is to be expected. I appreciate being able to fill a box with staples and know that it will arrive in 10 days or so. Thanks so much!

Date of experience: March 30, 2020
Pennsylvania
1 review
0 helpful votes
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GREAT SERVICE
April 1, 2020

I had to cancel an order as it was a duplicate gift and your customer service was very nice. I just placed an order for a new grandchild and am grateful your website is easy to navigate. Thank you.

Date of experience: March 30, 2020
Oklahoma
1 review
0 helpful votes
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LOW LOW STOCK
March 30, 2020

Joined in order to avoid going to grocery store. Just about every item i wanted was out of stock. Not worth the membership fee per month if I still have to go to the store to get staples.
Would not recommend.

Date of experience: March 30, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your feedback! Like many other companies we're experiencing a higher than normal out of stock numbers, but we're doing everything we can to restock our products as quickly as possible.

California
1 review
0 helpful votes
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Product selection is decent and the free samples/trials were nice when they had them. I enjoy trying new products, and have found some favorites from the beauty section as well as food for my family and dogs:-) If something is out of stock, it can be saved to a list for later if re-stocked. Also nice to look at past purchases for re-ordering. Most prices are very reasonable!

My only complaint is the inability to leave delivery notes on the website. I called customer service and let them know a box with items like chocolate was left at my (unlocked) gate in the sun, not walked up to my porch where there would have been adequate shade (other delivery people leave boxes on my porch). I know drivers can be lazy and Thrive has no control over them, but perhaps a perishable sticker or instructions might have helped? The agent I spoke to seemed indifferent to my concerns and did nothing.

Date of experience: March 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and for your feedback! We'll be happy to pass this along to the appropriate team!

Missouri
1 review
0 helpful votes
Follow Maya S.
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I had to sign up (and thought I could get a free trial) to find out if Thrive shipped to me and if they had what I wanted. It was not transparent and the availability of products is terrible, but you can't know that until you sign up. Canceling.

Date of experience: March 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! As a membership-based company we offer a risk-free 30-day trial to let new members look and shop with no commitment. Like many other companies we are experiencing a higher than normal out of stock numbers, but we're doing everything we can to restock our products as quickly as possible.

California
1 review
0 helpful votes
Follow Allyson D.
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I am 2 months shy of reaching my 1-year mark as a Thrive member. I love shopping on this site. I typically LOVE grocery shopping, but there's something about having all the essentials in one spot - brands that or types of food that I would typically buy. To be honest, I signed up for Thrive because of the brand Good Catch (it's only available on Thrive) and have purchased not only food, but also beauty and cleaning supplies. I actually bought my diffuser on here too!

Even during this crazy pandemic, they are providing me some things that I'd rather buy here. Sure, they're out of things - every grocery store or all-in-one store (i. E. Target/Walmart) is! I am also contributing to a company that gives back to the community. I can't be mad at that.

The reason for 4 stars is because they're packaging can be a little surplus. I do love that they take care of my purchases through special shipping/handling, but the usage of plastic bags can be overwhelming. I have started to reuse them.

Date of experience: March 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and for your patience during this time!

Illinois
1 review
3 helpful votes
Follow Mary W.
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I joined Thrive Market when Whole Foods was bought by Amazon. I can buy many of the same brands there, at a lower price, and I feel like the corporate values are more in line with mine. I like being able to contribute 10% towards feeding families in need. The selection isn't quite as large as I would like, and they've been overwhelmed right now, but I still feel good about shopping at Thrive.

Date of experience: March 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and for your patience during this time!

California
1 review
0 helpful votes
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Thrive Market goes the extra mile, particularly under the present pandemic, to restock and deliver as fast as they can. The customer service is amazing and ready to address any query you might have regarding a certain product. Their products are mostly organic, which is a plus. It would be great to find also regular unbleached all-purpose flour and sugar, especially at present when one has to improvise and prepare more at home with the available ingredients. Thank you so much for your service and for helping us get through this challenging time.

Date of experience: March 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review and for your recommendation! Thrive On!

Texas
1 review
0 helpful votes
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I have been very very pleased with their customer service. A bottle of salad dressing arrived and had been broken during shipment. They quickly and happily replaced it. I love the way you can shop by diet preference. This makes shopping so easy and convenient. Thank you, Thrive Market!

Date of experience: March 29, 2020
Thrive M. — Thrive Market Rep
over a year old

Sorry to hear about the damaged dressing however we're glad we could take care of it for you!

Massachusetts
1 review
0 helpful votes
Follow M M.
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Great product, my hair, nails and all the claims for collagen that the body needs, this product is providing. At an age where the body is producing less, I feel the difference. Thanks Thrive Market..

Date of experience: March 28, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so glad you're enjoying your collagen! Thrive On!

California
1 review
0 helpful votes
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Thank you.
March 30, 2020

I just want to take a moment to thank you for providing us with the things we need the most during these unprecedented times. I am grateful for each and every person working at Thrive. Hang in there and keep the faith. Much love.

Date of experience: March 28, 2020
Thrive M. — Thrive Market Rep
over a year old

We're always trying to do what we can to serve our members!

Oregon
1 review
1 helpful vote
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My heart broke open when I got the news about Thrive's response to the national crisis. I don't have a lot of money but I do need goods delivered not just now but all the time. Whatever I can buy from them one item or ten., I will! Thrive is helping those who might otherwise have nothing well. THRIVE. This means a lot to me I have become a customer for life. My sincere thanks to Thrive and all your employees. YOU MATTER!

Date of experience: March 28, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so happy we can provide the service for you and we're glad you're enjoying everything!

Florida
1 review
0 helpful votes
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Be Back Soon
March 28, 2020

So many things are out of stock and the prices are not much cheaper than going to the store. There were multiple items i wanted to get that were out of stock (and some of them became out of stock while they were in my cart!)

Date of experience: March 28, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review. We're currently experiencing an unprecedented amount of orders which have been impacting our stock. We continue to restock our products a quickly as possible and we appreciate your patience while we do everything we can to make products available.

Texas
2 reviews
0 helpful votes
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I have ordered numerous times from Thrive and will continue to do so. The products are always great quality (try the chocolate truffles!). One time a plastic bottle I ordered leaked, Thrive quickly and courteously replaced the product! Thanks Thrive!

Date of experience: March 28, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for reaching out and for the truffle recommendation (we love them too!) Thrive On!

Oklahoma
1 review
0 helpful votes
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I'm happy to have Thrive available to order our organic and healthy basics at a price we can afford. We live in a small town in a rural county, so don't have access to many organics. Thrive continues to be innovative --- which sometimes causes hiccups in service, but I can live with that. [The local shipping service also loves the Thrive boxes and all the packing materials. ;) ]

Date of experience: March 28, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review!

Washington
1 review
0 helpful votes
Follow Allene N.
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I was having trouble placing an order. The system did not like my payment info. Jason helped me get through a maze of issues and wow, he was so patient (even while he was thanking ME for MY patience). So now I have an order in place. And that's at a substantial savings over my local grocery store -- which I cannot visit anymore because I am in high risk category -- 85 years old. THANK YOU SO MUCH, JASON.

Date of experience: March 28, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're so glad we were able to help you get your order through, especially during this time. Thrive On!

Texas
1 review
0 helpful votes
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I only purchase my meat and seafood from Thrive Market to be assured that I am getting organic sustainable food I can trust at affordable prices. I also really love the packaging of the frozen items with denim insulation!

Date of experience: March 28, 2020
Thrive M. — Thrive Market Rep
over a year old

Thank you for your review! We're happy you've been enjoying our meat and seafood!

California
1 review
0 helpful votes
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All around great
March 30, 2020

I love Thrive Market. They have a good selection of snacks, baking goods, pet supplies, paper/home goods, etc. at better prices than Whole Food. AND it's for a great cause.

Date of experience: March 28, 2020
Thrive M. — Thrive Market Rep
over a year old

Thrive On!

From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.


thrivemarket.com
Founded in 2014
Culver City,, CA,