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Thrive Market Reviews Summary
Thrive Market has a rating of 3.7 stars from 2,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.
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I have been a member for a few years and appreciate the variety of items offered and the service overall has been very good! I understand that the Covid-19 pandemic has created shortages with some items and with all things at this time, patience is key. Thank you!
Everything arrived in a reasonable amount of time, and was packed to perfection. Nothing leaked or broke. Just a little disappointed in the milk I ordered. I should have read the size instead of just looking at the picture which showed the half gallon size 64 oz but I was sent 32 oz. Other than that the prices are not really cheaper so, I may or may not order again there is no wow factor here.
We're so sorry for any confusion, the photos on the site should show the proper size as well on the item but please let us know if you notice any discrepancies as this is not the experience we want to provide. Thanks for your feedback!
Fantastic selection of the products I regularly use. The only problem I have had is that I purchased was the gluten free graham cracker crust. It came broken up and crushed and was all over the crushed box. The company gave me a coupon to replace the two crusts I purchased and spoke to the delivery company about the poor handling of their box.
We're so sorry to hear about your issue but glad our team was able to help you out! Happy shopping!
After purchasing a couple of shipments to support my modified keto diet, I am impressed with the service and savings. The special touch of the person packing the box signing it before sealing is appreciated.
Thanks for shopping with us, so glad to hear you're enjoying everything!
I tried thrive market and I am very impressed with the quality of their products. I love that they have sustainable seafood sources. I was shocked at how quickly I received my order. I'm already placing more orders for some of the items our family tried and enjoyed. I like how easy the website makes it to find items under your specific diet or specific requests for quality (ie- keto, organic etc). I live in a very rural area so finding these things at a local store can be very difficult. I will definitely be continuing to use this site and recommending it to others.
Awesome! We're so glad you've been able to utilize our Shop By Diet filters to make shopping for your family a little easier!
I am very happy with this service! They have great quality products and service. This service has been very helpful during the difficult times of uncertainty.
I paid more for the shipping than the product. Unless this product is amazing I won't use this company again!
Hi Tricia! We're so sorry for any inconvenience regarding the cost of our carbon-neutral shipping. In an effort to be a bit more eco-friendly, free shipping kicks in for orders over $49. Our team would be happy to help answer any further questions!
I love that I can eat cheese. I can get food though the mail and get thing here that I can't fine at the store
So glad to hear Thrive Market has been a helpful option, enjoy!
Great products and prices! The membership pays for itself. I was a little disappointed that an item that I was emailed was back in stock and I had it in my basket and could not continue with my order because it was not in stock after all. Other than that I am super excited to get my first order! :)
Hi Alva! We are sorry to hear that the Restock Reminder sent you invalid information. If you experience this again, please reach out to our Member Services team to see if we can correct the issue. We hope this is the first of many orders!
I love how fast Thrive ships and how they take care of their customers. There are always gifts to redeem, so many healthy selections for a good price, and always good deals. Thank you Thrive for making it convenient, especially during these Covid times.
Thank you for trusting us to be there for you during this time. We know a lot is uncertain right now, but we are certainly committed to doing everything we can to show up for our members!
I was already really happy with my Thrive experience, then recently an order contained a couple of damaged items and I prepared for the usual hassles associated with online orders. I contacted them and was pleasantly surprised when they immediately corrected the problem. I was a dedicated amazon shopper but these days if Thrive has the same or equivalent products I'll order from them instead.
Thank you for bearing with us through this damaged order. We love to hear that our Member Services team took care of this issue seamlessly! We are dedicated to wowing our members
The service is fantastic! I am elated that some items I ordered were salt free! Thank you for such great service!
Awesome, Tina! If you are ever looking to shop for salt-free products only, we recommend using the filter on our website labeled "Salt-Free". Diet-specific shopping is our specialty!
To be honest, at first, I was a little trepidatious to pay an annual fee in order to use an online shopping service, but the fact that all of the shipping is carbon-neutral far outweighed the cost of the annual fee in my opinion, and on top of everything, the website itself is so beautiful and well designed, thanks thrive!
Thank you for trusting us, Philo! We are so happy to hear that you've enjoyed our website so far. If you haven't yet, we encourage you to check out our Thrive Market app as well!
I enjoy the products I purchase from Thrive. I have not liked everything I've purchased, but I enjoy the experience of trying new products. And I have found some new products through Thrive that we love. Some of those have proven to be very beneficial. The site is easy to use. I appreciate the opportunities for free shipping. It's been a little frustrating to try to re-order and items be out of stock, but that's everywhere due to COVID craziness. Also, through the freebies, we have found a few products that are on our regular order now--so those are a definite plus!
Amazing, Ann! Our hope with offering free gifts is to help expose our members to new products, so we are very pleased to hear that this has been the case for you. Thank you for your patience as our team works harder than ever to get us back to pre-COVID inventory levels! In the meantime, we encourage you to use the "Remind Me" button on any out of stock item - this way you will get an email reminder once this product is back!
I am on Ketogenic lifestyle, and as such finding sugar free and Keto friendly products is hit and miss in my local area. But I can reliably and regularly find excellent Keto friendly foods at Thrive, so I became a member and save money as well as get fast deliveries of all my Keto supplies that I can't find locally.
Hi KC! Diet-specific shopping is our specialty. We are so happy to hear that we have contributed some ease to your ketogenic shopping experience. With hundreds of keto-friendly options, we hope that you continue to find yourself impressed by our selection.
Thrive is the best thing since sliced bread. Healthy food for, sometimes, less than you pay for in health-food stores. Delivered to your door. Free delivery after $49. Whenever there's been a problem, they go out of their way -- consistently -- to fix it. And the mission of Thrive is to help feed good food to people who have less resources. I love it! This is how we see our way through C-19. This is our future.
Renee - thank you so much! We strive to wow our members, not just with our products but by the ways we operate as a whole. Expanding access and affordability is our passion, and we appreciate you seeing that!
I have been using Thrive Market on/off for about 3 years, possible 4. I have had great experiences with their customer service. They are often out of the products that I enjoy, so the consistent out-of-stock items can be inconvenient and is often why I don't put in an order. Shopping certain items that may need temp control is something I stay away from, living in a hot climate. A good portion of their items are a good value, while others are over-priced. Utilize their coupons! I love taking advantage of their sales and coupon deals. They've been very busy during this lock-down period, so I'm currently giving them consideration on that. I do still recommend them because they carry quality goods.
Hi Stephanie! Thank you so much for taking the time to leave us a review. We understand how frustrating it can be to have your favorite products out of stock when you are ready to place an order, which is why we have created "Restock Reminders". On any out of stock item, you can click the "Remind Me" button to receive an email notification as SOON as it is back in stock. As for product pricing, we actually ensure that we are offering the lowest prices by offering Price Match. If you ever see an item listed cheaper elsewhere, we will match that price and submit it for review! Regardless, we are so grateful for a loyal member like you - who has offered constructive feedback!
Ordering from thrive has been so easy, even during a pandemic! Products that I was disappointed were out of stock quickly became available again, I was notified, and I included them in my next order. All of my orders came fast, and looked great! I'm thankful to have had this resource for healthy food especially when I needed to stay out of the grocery stores.
Hi Moriah! We know how important it is for you to have the items you need when you need them. Although maintaining inventory levels has been challenging during the past few months, we are working as hard as possible to get back to our pre-COVID inventory levels.
Right now I don't always feel comfortable leaving the house to grocery shop, I rely on thrive for almost all my food and daily needs. I have always received what I needed quickly and affordably. I have seen other people complain about "out of stock". But realistically people we are in a pandemic and my local target literally hasn't had canned goods all week, restocking is difficult right now when people buy up everything. The things I find that are out of stock have an easy user interface of "remind me when in stock" and its always really fast. I have recommended all my friends to Thrive.
We are so happy to have been able to be a reliable resource for your pantry needs during this challenging time! Thank you for leaving us a review, Lilly.
I love this website. I found it at the beginning of quarantine, and I won't ever stop using it. It's great for hard to find items, and so much more convenient than walking through a health food store. I also like how they notify me when certain previously out of stock items are back in stock. A few of the reviews are from people angry that some items are temporarily out of stock. I don't know what they expect when there is a rush on things and the quarantine has made it harder to get things from manufacturers. It's certainly better than risking your health by going into a Whole Foods, and also finding bare shelves! I also love that you can "shop by diet." My daughter recently needed to get on a gluten free diet, and it is SO easy to find lots of new products at great prices for her to try! The prices are great, and I love the Thrive brand products a lot. Thanks for making my life easier and healthier!
What an all-around amazing review! Thank you so much. We have done our best to keep our best-sellers in stock and are working harder than ever to get back to pre-COVID inventory. If you are a fan of Thrive Market brand items, we can't WAIT for you to see what's getting ready to be released in the next coming months!
From the business
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We so appreciate your patience and support, Andrea, thanks for sharing!