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Thrive Market Reviews Summary
Thrive Market has a rating of 3.6 stars from 2,178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.
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I love this site overall for the convenience and customer service. However, a packing and handling quality control problem that began during the shutdown has yet to be fully resolved and about every other shipment, I received boxes and or cans that are dented. They are probably suffering from the same understaffed issues as other business. To their credit, they do a good job of remedying the issue with store credits and refunds. Once I ordered a meat bundle that had one damaged packet of ground turkey, rather than refunding me the $5 for just the turkey, they provided a full refund for the entire order.
I especially like the categories by diet which help to find the right things for me. This is my 3rd order and I'm hooked!
I have been a member of Thrive for several years and I have always been happy with them. What stands out to me is the high level of customer service and caring (even during this pandemic!) AND the integrity that is so apparent in everything this company does. I am thrilled to see Thrive thriving - even among such large competitors - and they are the only choice for me for online grocery shopping. I like to put my money behind companies I value and Thrive certainly sits at the top of my list!
Thanks so much for sharing your review, and thanks for being a member!
My Nutritionist told me about Thrive Market and I am a fan. I can find the healthy products that are not in regular super markets and having your order delivered to your door is fantastic. During the COVID pandemic I did not have to wait on line. The only draw back it that for a few items you must buy a set quantity when you only need 1 or 2 but I will find use for the extra. I am suppose to practice a sugar and soy free diet for better health and the products I have used such as the steak and teriyaki sauces by Primal Kitchen are quite tasty. At first I was skeptical, because sugar free products are usually horrible tasting but not these two. I am quite pleased with the taste of both. I also like the fact that you get a reduced price on several products.
Thanks so much for sharing! Be sure to check out our Sugar-Free filter for more great tasting products!
We have switched our diet over to a low sugar/sodium based diet and Thrive Market has a great variety of products which meet this need. We have purchased the no carb noodles, no sugar barbecue sauces and salad dressings, along with the non dairy mayonnaise spreads. Would highly recommend giving their products a try!
Great choices, thanks for sharing!
This my first time ordering but I heard so many great reviews about there products. So I decided to give them a try and I can't wait to receive my products so I could order more.
Awesome, we hope you enjoy your order!
I'm so happy i decided on Thrive membership! Great prices, awesome variety and it's so convenient. Thank you.
Amazing, thanks so much for sharing!
I was super excited to join Thrive, but was soon disappointed by the prices and the unavailable items on my grocery list. I can't say I would recommend it.
Thanks for your feedback, Mary! We do offer a price matching service, so you can reach out to our Member Services team if you do find an item offered cheaper elsewhere. Our team is working hard to increase our inventory back to pre-COVID levels and we truly apologize for the inconveneince.
Being I am social isolating now I order everything online. Found this site and have been ordering from them since. Good prices quality is excellent and always new things to try. Also alot of reviews to look at. I would recommend them. Good customer service gets right back to you.
Thanks for taking the time to share your review Barbara, we're so happy to have you as a member!
I love being able to find healthy foods without leaving my house. During Covid 19 shutdowns, it is such a lifesaver! The only thing I would change is more vegan options.
Thanks for sharing, Janalee! We're so glad we've been able to help you out during this time!
I have been using Thrive Market for the past 3-4 months, and I have had an amazing experienced overall. The products are of great quality and definitely save me a lot of time. I live quite far from stores that have high quality products, so this website has saved me a lot of time, especially because I am a grad student.
We're so glad to hear we've been able to save you some time, happy shopping!
Terrible time trying to order. Three days trying to put in new passwords.
Today I got on - - I ordered about $200 worth of products and at the end it charged my Amex account but then at the end it said "Error try again"... what does that mean? Did my order go thru or not?
Ugh! Something is VERY WRONG!
Chat - tried to help 2. No help at all - polite but inaffective.
Very Unhappy.
Joan *******147 - *******@gmail.com
We're so sorry to hear about your experience, Joan, Please reach out to our Member Services team, they will be happy to look into your order issues.
Your pictures are very small. Sale item pictures are covered up. Makes it hard to know what's there! We'll see if I like these first time ordered products.
Thanks for sharing your feedback, Annette! You can expand the photos for any product simply by clicking on it, going to its product page. Here you can find lots of information about the products as well. If you still have any questions, our Member Services team is happy to help!
Prices are good and ordering is easy. Just wish they had a larger selection of vegan sub's. Am on McDougall diet. Only one vegan egg choice. I want stuff that Walmart does not carry or Broulims. Kroger has downsized it's vegan section. Thrive step up and fill my needs and you will get my business. Otherwise it's pretty good. I just joined up and put in an order.
Thanks so much for sharing, Rebecca! Our team would love to hear ay specific product or brand suggestions you have.
This is my go to place for supplements and health care products that are out of the ordinary! I don't have to drive all over town going to 4 stores to finally not find what I am looking for. I find it here! Love Thrive and am happy to be a customer! And I do check prices in stores for items and I find them less expensive here! Quality is tops! Service is tops! Shipping/packaging is amazing! Excellent place to shop!
Awesome! We're so happy to be able to simplify your shopping a bit!
Fair Prices and very excited to try out the products. I love that the ingredients are exactly what we need for our family.
We're so happy to hear this, thanks for sharing, Brandi!
We aren't a strictly organic family but the variety of foods was nice. Looking forward to our first box!
Glad to hear this, enjoy your order!
So excited to receive my first box! Thrive is an easy site to navigate and many items to choose from.
Glad to hear it, enjoy your order!
I just placed my third order with Thrive since joining only a month ago and so far I've been happy with the prices and the products. My nearest Trader Joe's and Whole Foods is more than 2 hours away, and when I traveled more and was in that part of the state, I used to stock up on items that I can't get in stores closer to me. In the past several months, I haven't gone far from home and I've missed having some products, or I have to pay a lot more for them if they are available locally. Thrive has made quarantine times a little easier and has added back some normalcy to my diet choices without destroying my budget. I'll have to be careful though, about the tempting sales and free gift offers that are sent often.
We're so glad to hear we've been able to make your shopping a bit easier during this time, thanks for being a member!
I just made an order and the experience was easy which I liked and appreciate! Sometimes it is so difficult I just quit and don't buy. I like the discounts but I have to admit I probably can't afford the regular priceswe will see.
Enjoy your order, Becky!
From the business
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so glad to hear we've been a convenient option for you during this time, thanks for the review!