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Thrive Market

3.7

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Thrive Market Reviews Summary

Thrive Market has a rating of 3.7 stars from 2,178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.

service
255
value
264
shipping
239
returns
138
quality
228
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
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Thank you Thrive!
August 15, 2020

We are living in a remote place, far from any kind of health food store. We have absolutely loved being able to shop for healthy, mindful products and have them delivered to where we are.

Date of experience: August 14, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so glad we're able to provide an easier way to get your healthy options, thanks for sharing!

California
1 review
0 helpful votes
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Satisfaction
August 15, 2020

Always good products, quick delivery, easy shopping for someone who doesn't get out to shop. My baby sister back East touted me onto Thrive last year and I'm still on it!

Date of experience: August 14, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so happy we've been able to make your shopping a bit easier, thanks for the review!

Ohio
3 reviews
0 helpful votes
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Reorder of products
August 15, 2020

I have been using Thrive Market for quite some time now. They are great! The service is top notch. Especially during the covid early days when ordering increased, they were on top of it. It took a few days longer, but came through as usual., Occasionally included would be a trial offer of something based on what I had ordered. Most often I would then reorder from the fun suggestion. And the food is wonderful! Fresh and delicious. I love Thrive Market and have sent friends care packages. Keep up the excellent work!

Date of experience: August 14, 2020
Thrive M. — Thrive Market Rep
over a year old

Awesome, thanks for sharing! We're so grateful for our members like you!

California
1 review
0 helpful votes
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Being GF, I find one of the widest variety of products. The descriptions are clear and complete, making shopping much easier. Speaking of that, the website is very easy to use while shopping and at check out!

Date of experience: August 14, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so happy you're enjoying our site and products, thanks for being a member!

Mississippi
1 review
1 helpful vote
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Thrive Market
August 15, 2020

While Thrive Market has a wide variety of products at a reasonable price, it is quite frustrating that only certain products are available based on your home address. Thrive Market would be simply amazing if this were to be rectified as some who live in food deserts already don't have access to many options (myself included).

Date of experience: August 14, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so sorry to hear some items you were interested in were out of stock! You can always click the "Remind Me" button to be notified when those items are back.

Washington
1 review
1 helpful vote
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Good!
August 14, 2020

Good customer service help. Prompt shipping. Good food. Delivery carrier needs to deliver to our apt. Stairs. They leave it outside the mailbox. We are working on contacting them. Some issues with changing payment methods, but customer service chat at 8p pst was perfect and patient. Good selection and good prices.

Date of experience: August 13, 2020
Thrive M. — Thrive Market Rep
over a year old

Thanks so much for sharing your experience, we appreciate your feedback!

New York
1 review
1 helpful vote
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Basically, like an online Whole Foods. You can get some decent pantry staples for your special Whole30/Keto/Paleo diet but that's about it. In my opinion, not worth the membership cost and I'm not sure they really save you money. You'd have to order a LOT of food per month (at MIN over $100) to see a return on investment.

Of course, it's convenient and can help cut down on trips to the grocery store. But, fundamentally, you'd still need to go to the store to get fresh produce so.

Additionally, when you cancel you have to talk to customer service. They do offer you free two months to stay, which was nice. However, I explicity asked to be sure that I was notified BEFORE the paid renewal period to assess whether or not I would continue the service. Of course, they didn't notify me and I was charged a monthly membership without notice. I don't appreciate brands who try to sneak one by their customers like that, so I asked for a refund (twice) and cancellation.

Overall, not great. Wouldn't recommend unless you're just wanting a delivery service to deliver some pantry items.

UPDATE: I DID NOT MISS YOUR EMAIL. YOU DID NOT SEND A RENEWAL EMAIL. THANKS. DOWNGRADING TO ONE STAR BECAUSE WOW. JUST SAY YOU MESSED UP AND MOVE ON.

Date of experience: August 11, 2020
Thrive M. — Thrive Market Rep
over a year old

Thanks for sharing your feedback Crystal! We're so sorry to hear you missed our emails regarding the renewal and we apologize for any confusion regarding your membership renewal. Our Member Services team is happy to help with any further membership or charge questions!

Missouri
1 review
0 helpful votes
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Thrive Market
August 11, 2020

For anyone wanting to eat healthy at a reasonable price and get good products, you can't go wrong ordering from Thrive. Their service is extremely good too!

Date of experience: August 10, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so glad you're enjoying everything, thanks for sharing!

Pennsylvania
1 review
0 helpful votes
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Different diet types
August 11, 2020

I like the taste, the cost, the quality and the value of their products. I have been a member for years and will continue to keep my membership. Thank you Thrive.

Date of experience: August 10, 2020
Thrive M. — Thrive Market Rep
over a year old

Amazing, we're so glad to have you as a member!

Washington
1 review
0 helpful votes
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Easy to Shop!
August 11, 2020

Thrive is easy to shop for items that the local stores don't have. Our office loves all of the bars & snacks that I put in the break room. Hopefully, we can keep it up.

Date of experience: August 10, 2020
Thrive M. — Thrive Market Rep
over a year old

So happy to hear it, thanks for sharing, Sara!

District of Columbia
1 review
0 helpful votes
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I love not having to go to multiple places looking for vegan-friendly snacks! When one product arrived damaged their customer service team fixed the issue while I was on the phone with them. Couldn't ask for more! Would recommend to everyone!

Date of experience: August 10, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so glad to hear we've provided an easier way to get your vegan snacks! Thanks so much for sharing!

Virginia
1 review
0 helpful votes
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You save, you help others, and you get great quality products. I've never had an issue with an order or a shipment so I can't speak to customer service but, having been a partner with Thrive since the beginning I can say they do listen to their customers. During COVID I've had to spend weeks away from home and Thrive has been great helping to get my products where I need them and when. I know I can trust the products they offer. We've been very happy with Thrive.

Date of experience: August 10, 2020
Thrive M. — Thrive Market Rep
over a year old

Wow, we're so happy to hear this! Thanks for taking the time to share this, Kay!

North Carolina
3 reviews
0 helpful votes
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I have been using Thrive Market since 2016, when I had a health challenge that made shopping difficult. I loved the service so much, that even when I recovered, I still used it. Now, during the Pandemic, it has been a lifeline. I love that the products are sustainably sourced and there is the opportunity to contribute so that another family can get what they need. It's Blessings all around! Thanks,

Date of experience: August 10, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so glad to hear this, Tangela! Thanks for sharing and thanks for being a member!

New Hampshire
1 review
1 helpful vote
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Don't use it enough
August 10, 2020

I order perhaps only once a year as I either forget I have the service or really don't see anything I want to buy here. The annual cost of access is quite a bit more than the "savings" I'm supposedly getting. Definitely not worth it for me. Now just trying to figure out how to cancel... they've made it hard to find.

Date of experience: August 10, 2020
Thrive M. — Thrive Market Rep
over a year old

Thanks for sharing your feedback, Heidi! Our Member Services team would be happy to help with any membership questions.

Missouri
1 review
0 helpful votes
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I started shopping Thrive market at the beginning of the pandemic and I've been super happy. They have things in stock I can't get locally and it's all delivered to my door.

Date of experience: August 10, 2020
Thrive M. — Thrive Market Rep
over a year old

Awesome! Thanks for sharing Karen, and thanks for being a member!

California
1 review
1 helpful vote
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I just placed my first order with Thrive Market. Having recently made the change to vegan nutrition, I am still becoming aware of appropriate alternatives like Thrive Market.

Date of experience: August 9, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so happy to have you as a member, Kevin, happy shopping!

California
1 review
0 helpful votes
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Love the ability to buy so many items that reflect my values. A little difficult to navigate the website at first, and I am sure I will get the hang of it. I would love to see this marketplace expand! (sustainably).

Date of experience: August 9, 2020
Thrive M. — Thrive Market Rep
over a year old

Thanks for sharing, Russell! Our Member Services team is available 24/7 if you ever need assistance with the site.

California
1 review
0 helpful votes
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I love thrive market's holistic approach. We are able to set up a vegan and vegetarian profile stating that we cared about fair trade, and everything that's presented to us falls into those categories. So it's easy - just a click and check out!

Date of experience: August 9, 2020
Thrive M. — Thrive Market Rep
over a year old

Amazing, we're so glad to provide an easy way to find products that fit your lifestyle, thanks for the review!

Georgia
4 reviews
1 helpful vote
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My local organic grocer I'd very often out of necessities. This place usually has everything in stock. Wild canned salmon is outstanding!

Date of experience: August 9, 2020
Thrive M. — Thrive Market Rep
over a year old

Thanks for sharing, Bonnie, happy shopping!

Arizona
1 review
0 helpful votes
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Great online store!
August 10, 2020

Quality healthy foods at a great price. Items are carefully packed in a thick box to keep wet and dry goods separate. Web site is easy to use with good detail.

Date of experience: August 9, 2020
Thrive M. — Thrive Market Rep
over a year old

We're so happy to hear about your Thrive Market experience, thanks for sharing, Gregg!

From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.


thrivemarket.com
Founded in 2014
Culver City,, CA,