ThriftBooksReviews 378

I ordered a book for my college class that was supposed to arrive in 2 days. It came in two weeks and it was the completely wrong book. I emailed them and they said they were rush shipping the correct book to me. 10 days later and my shipment arrived. Again it is the WRONG BOOK! Not only did they send me the wrong books when I needed the book for class, but they are not even good books, they are terrible books. I am beyond livid!

I received the book that was described in good condition on their website, it did not meet my expectation of what good condition is, the back cover was only connected by about 3/4" so I had to glue it on and the binding cover ( back edge) of the book was torn loose about 3 inches. All corners of the book are worn and dog-eared like it had been thrown into a box numerous times, If I called this book fair condition it would be a stretch. Would not recommend this site and maybe they should post what their definition of the conditions they state.

I am a college student and I purchased a book that I needed for class. I paid for two day shipping, and now it has been over a week. I called to check on the status of the shipment, and was told that it is going to be another five days. I called customer service and can't get a human being to talk to me, customer service is HORRIBLE, and in the meantime I am getting behind with my assignments. I am beyond frustrated, and I think that I should be refunded the two day shipping charge, since it has been over a week... I think that the BBB need to be notified of this matter

Their books do not come in the condition listed. Even if you choose "like new", you may get a torn, water damaged, moldy book. They are overpriced and have virtually no customer service. You can email them, but they have no phone number. All of their responses are automated, do not expect to have a live conversation with anyone, ever! If you read their reviews on Trustpilot they look like a great company, but try looking up their one and two star reviews to get a better idea of how they actually work. I was a loyal customer for a year, and order a lot of books, but their company has swiftly declined.

I have been buying books from Thrift Books now for ~ 18 months, to date 378 books to be exact. They have great books, and I lover their website, but their customer service is horrible. They recently deactivated my account. Why? Because I have rejected too many books for quality reasons. The majority of quality complaints are that they send library books not sold as library books. The second reason is that they send paperback books sold as hardbacks.
So, when they can easily check that the book in question is a library book or not a hard back book, why would they still send the book, and why would they be upset that I complained about it?
Remind you of any dinosaurs that went extinct due to poor customer relations?
So, if you want to buy from Thrift Books, be aware that you better accept whatever they send you, because if you complain about more than 20% of your purchases you are too costly for them to do business with.
Yeah, not one word about sorry we sent the wrong books and we are fixing that problem, just a my way or the byway attitude.

I ordered the Ashely Book of Knots. It's a very large, thick book.

They shipped it in a bag. This exposed the pages to significant bumping and crushing during shipment, meaning that literally every single page has been damaged in shipping.

I'm manually straightening and flattening each and every page.

I will never order anything from these shysters again. If you don't respect your own product, you have a real ethical problem being in that industry.

This is my third revue... customer service said for me me not use tracking. But wait the full 14 days to se the results... i have sold a ton of things on the internet and tracking is a customers way of knowing all is ok... i was scolded for asking where my book was at customer service... there are other sitses on the internet... only use this site if you don't care about your purchase... i have had seven problems with them... and when you are disabled and on a fixed ret income you don't need grief

It seems from the reviews, this business is either a hit or miss, for me, it was a miss. I ordered a textbook for a course, and I am still waiting to receive my book. When I checked the order status, it was delivered to a DHL facility and was tendered to USPS, but five days later the status is still that it is tendered to USPS. I believe my book has been lost. I have never had any problems with delivery of textbooks for years from other vendors. To me, purchasing from Thriftbooks is taking a risk.

Bought my daughter a school book. 30 pages were missing. Several pages that were in the book had pictures cut out of them. Bad customer support. Website says 100% guarantee, but that's not true. They did nothing to rectify the situation. Shipping was also bad. Took a lot longer to receive the book than they said. Be careful. Never order a book from this company. Had to pick a rating to submit review. Picked the lowest I was permitted which was one star. I would give Thrift books a negative star if I could.

I've ordered from thriftbooks a handful of times but have finally learned my lesson. They keep sending me the wrong books! Not once or twice buy multiple times. Twice it's been the completely wrong books... title, author wrong...(not to mention these wrong books were dirty gross! I'm talking pages stuck together with food, yucky stuff falling out from between the pages, & stiff liquid damaged pages!) Another time it was an order of 3 books & 2 of them were supposed to be hardcover but turned out to be arc paperbacks. They then tried to replace them with the correct copies but once again they sent arc paperbacks.
This company or their employees are completely incapable of posting the correct books & then mailing the correct books. They must waste a ton of money sending the wrong books & then having to send refund.
On top of this their shipping is soooo sloooow!
It's taken me a handful of tries but I've finally learned my lesson & will no longer shop thriftbooks or any other sellers accompanied with thriftbooks.