thredUPReviews 6,181

I ordered a clean out kit. I sent in good clothing. Filled the bag. They say in the terms that the shipping fees will be taken out of your money earned. I did this just to see if it would be a good deal to try. I have since doing this just started donating clothing. They chose to keep and sell around 15 items all priced over 5$. I received an upfront payout option of 5.55. I truly felt for the price they labeled them my offer should have been higher. Even ten dollars would have made me feel better, but lesson learned. I was just seeing if it would be worth it.

What I can say is that after I waited the "timeframe" in which to collect my money. I received the money within minutes to paypal. Another bummer here was they taxed my withdrawl and took out. 11, that was stupid. I was testing this out because everyone comes to me for advice on donations or selling products. I did not recommend anyone using this option through this site.

What a joke! Total rip-off for sellers. They say they have donated over $3,000 (whoopie) to charities, which I can only imagine is. **************% of their profit.
I would NOT ever recommend selling on THREDup. If you want cash for your clothes go your local consignment store (much better return) And if you want to donate to a charity, donate your clothes directly to the local charitable thrift store, where they can sell them and you'll get to support a charity and get a charitable donation receipt that you can write off of your taxes. As for THRED up, Ive already written them off. Fed up with THREDup!

Do not send your clothes to this place. It is nothing like it's advertisements. I have tried to send 2 fully loaded bags to them. The first one was completely rejected after 2 months of waiting as to it had a strong odor to it. I challenged them because I am a smoke free house and I freshly laundered what wasn't new with tags as per their instructions. I complained when one of their head people sent me a questionnaire about how satisfied I was with this service and the did send my bag back free of charge because I wanted to see if infact it did have an odor. The only odor it had was a scented laundry cleaning smell. The next bag I sent I only sent brand named barely worn shoes and children's clothing almost all still with tags. This time on clothing that had been worn I laundered in unscented detergent. The whole bag was denied again. No reason given and I could not get my bag back because the Assurance plan needed to be paid up front this time but wasn't needed the time before? I do believe they keep your clothing and resale it for their profit. These people are frauds and scammers. Thank goodness I took pictures and inventoried everything I sent in the second bag. Because everything I sent in the first one did not come back. I'm waiting for it to pop up on their site for sale!

Echoing what others have posted here - I sent a huge bag of items, and after the bag fee/shipping fee, got a whopping $2.61. Understand they have to make a profit, but I think the margins are fairly ridiculous. Additionally - I bought items from the site and after returning most of them, it's taken nearly a month for them to process my return, meaning I now have to use the credit from my return, and then probably start this process over again. Seems like their aim is to inconvenience you to the point of just giving up and letting them keep your money.

I orders lovely boots online and they were sized improperly. They didn't have an actual size on the boot. It appears that someone guessed at the size and sold it as such. I am generally a size 8, but bought the 8.5 because I loved the boot. They were super small (felt like a 7 or 7.5) and therefore needed to be returned. Since I didn't have the best experience, I wanted a refund as opposed to store credit. They charged a fee for both return shipping and return processing. The used boots that didn't fit ended up costing me $16 to return because they were sized incorrectly. Absolutely ridiculous.

When I first began using Thred up I really enjoyed it and felt that it was a fair service to recycle clothing. As the years passed and it became bigger, they started giving me less and less for the money they would give me back and even added a service charge on top of the fee to get the unwanted items. Last time the 2 combined charges were 20.00or more, leaving me with hardly anything. I have since discovered other sites where I can buy/sell independently.

ThreadUP start paying attention to your reviews. CLEARLY there is a problem with shipping that is not being addressed when you have "several" complaints about shipping. Additionally, when others are saying it is taking 3 months to inventory items there is also a break down. WHO is your operations person because they need to be fired with this lack of attention to details and to processes - BOO! Next time I will walk into the consignment store I have used or sell on POSTMARK. BOO BOO