thredUPReviews 6,181

I sent some clothes to Thred UP. They picked six items which all sold. I requested my money and put in my payment information correctly. Then I got a message from the service they apparently use called Stripe that they could not deposit my money into my account. When I emailed them back, they said I had to contact ThredUP. I did so and they never responsed. Finally my 3rd email got some attnetion after a month. However, they continued to give my wrong answers and I tried to clarify. They would not give me a phone number to call. I finally gave up. They owed me $22 but it was too much trouble to continue to pursue. So they sold my clothes and i got $0.

If you send in a bag to sell, it has taken OVER THREE WEEKS and still marked "in transit"! When you email customer service(terribly named), they tell you to chat... with over 5 min delay time?! My stuff will be out of season and I should've WALKED it there from Chicago? Then the stuff they sell and mail for a fee is very wrongly advertised!
Totalled wrinkled lace dress -NOT fixable (even by a dry cleaner) too short, snagged and one thing (that's of course not returnable-when were you going to tell me THAT!)I wouldn't wash my car with(it's cheap polyester and totally different from photo colors)
Do the environment a favor: donate to the poor your used clothes, and get a tax write off -give the poor a job and keep postal service trucks off the streets... OVER three weeks to arrive and be sold?!

Not impressed. I used them before when my kids were very little and maybe i was less picky. Or maybe the quality of their merchandize went straight down, i dont know. Ordered nearly $200 worth of kids clothing. Overall seems like a good deal, i got at least 30 items, many final sales items. However, as the merchandize started to arrive (they ship it in like 6 packages, no kidding), i became more and more dissapointed. Purchased a pair of shoes for my 5 year old that were advertized as size 13. Shoes arrive and they are... infant booties. What? What am i supposed to do with these? Ordered a uniform shirt, a plain navy polo for my son, advertized as nearly new, could be mistaken for new, size 10-12. What arrives is a stretched out husky size polo. Dont get me wrong, there are acceptable good deal items, especially the dresses for my 5 year old. But along with it, you get a lot of junk. Total unusable junk. Mind you, returns suck. They want $2 restocking fee for each item. Ummm really? And you pay shipping back. Awsome. I honestly would have been better off spending $200 on fewer thing at a normal store. Not impressed.

The first time I purchased a handful of items for my daughter, I was SO excited! It was the first time I had created an account and I received an extra 20% or 30% off of my order. Since then, I've noticed the price of children's clothes has skyrocketed! Every once in a while I will check in and see if there's anything decently priced. Today I was shopping before I logged into my ThredUp account and noticed some baby girl jeans for $7.99 plus 30% off for NEW users. I figured I'd log in to see what discount they were offering return customers. When I logged in, the price jumped from $7.99 to $10.99 and they were offering 20% off. I was appalled. I understand they are a business and need to make money, but to me, that's shady business practice. I won't be purchasing from them again.

It was my first time selling with ThredUp and I wanted to impress them so I sent in my nicest items. Anthropologie, Ralph Lauren, Michael Kors, Vince, Banana Republic, etc. Many of my items still had tags on. I ended up earning a whopping $47 on 15 items. When I saw what they were offering me, my heart sank. And to get the items back, I would have to PAY THEM to ship them back, losing money instead of earning. They didn't even accept a pair of barely-worn Frye shoes. Who knows what happened to those... probably sent them home with an employee. Most items only paid me pocket change; the majority of my items paid less than $1, though the list price was obviously much, much more. I would have been better off donating to Goodwill and taking the tax write-off. Such a disappointment. Will never sell here again. I have this $47 credit which makes me sick to look at, knowing I once had all those beautiful clothes.

Don't waste your time if you think you're going to make any money.
I honestly feel like I should've just thrown my stuff away instead of Thred Up insulting me with a ridiculous payout of $0 for a brand new (never used) Coach wristlet (which they had listed as gently used)! Then charging $10 to return clothing they don't like, so I end up making ZERO dollars. I could've thrown it in the garbage and felt better about it - rather than feeling like I got scammed!

THIS COMPANY IS CROOKED! LIARS, DECEIVERS, CHEATERS! I HOPE THEY GET SUED FOR ALL THE THINGS THEY HAVE BEEN DOING TO CUSTOMERS. IF YOU HAVE BEEN A VICTIM OF THREDUP WHETHER IT BE THEY CHEATED YOU ON YOUR "BAG," THEY SENT YOU DAMAGED CLOTHING OR ITEMS, THEY WILL NOT ISSUE YOU A REFUND OR LOST YOUR PACKAGE - PLEASE DON'T HESITATE TO CONTACT THE FTC - FEDERAL TRADE COMMISSION! THE MORE COMPLAINTS THEY GET, THE BETTER! THE FTC CAN TAKE LEGAL ACTION AGAINST THREDUP IF THEY GET ENOUGH COMPLAINTS!
FTC *******357

YOU CAN ALSO REPORT THEM TO THE BBB - BETTER BUSINESS BUREAU (see website)

THIS COMPANY IS INVOLVED IN FRAUDULENT ACTIVITY. THEY (OR THEIR EMPLOYEES) ARE STEALING FROM CONSUMERS... WHETHER IT BE BY SENDING DAMAGED ITEMS & CHARGING A RETURN SHIPPING, "STEALING" ITEMS FROM CUSTOMER "BAGS" & NOT POSTING THE ITEMS TO THE THREDUP WEBSITE FOR SALE (ALL ITEMS NOT USED BY THREDUP SHOULD BE AUTOMATICALLY RETURNED TO CUSTOMERS, THAT SHOULD BE THE *ONLY* OPTION TO AVOID THEFT!). THREDUP ALSO LOSES CUSTOMER RETURN PACKAGES/ITEMS & WILL NOT REFUND THE MONEY FOR THOSE ITEMS. IN ADDITION TO THIS, THEY PURPOSELY DO NOT RESPOND TO EMAILS WITH THESE TYPES OF ISSUES. THEY WILL NOT RESPOND TO A CHAT INITIATED BY A CUSTOMER IF THEY DO NOT WANT TO DEAL WITH YOU, AND THEY WILL "END A CHAT" WHENEVER THEY FEEL LIKE IT - ESPECIALLY IF THEY DO NOT WANT TO DEAL WITH YOU! ABSOLUTELY NO ACCOUNTABILITY! I HAVE PROOF THAT THEY AVOID MY COMMUNICATION INTENTIONALLY AS I SENT THEM A CHAT ASKING FOR A SUPERVISOR & THEY IGNORED ME MEANWHILE AT THE SAME TIME A FRIEND OF MINE SENT A CHAT AND THEY RESPONDED TO THEM WITHIN 15MIN... STILL NOT RESPONDING TO ME! I HAVE PROOF, I TOOK SCREENSHOTS. THEY LOST MY RETURN PACKAGE & WILL NOT TAKE RESPONSIBILITY FOR IT! THIS COMPANY HAS SOME OF THE MOST SORRY, CROOKED, UNTRUSTWORTHY & INCOMPETENT EMPLOYEES OF ANY COMPANY I'VE DONE BUSINESS WITH! THEY GET AWAY WITH MISTREATING & STEALING FROM CONSUMERS AS THERE IS NO ACCOUNTABILITY NOR MONITORING OF THEIR BEHAVIOR IN WAREHOUSE, VIA CHAT & EMAIL. I PRAY A LARGE LAWSUIT IS BROUGHT AGAINST THEM, IT SEEMS THIS WILL BE THE ONLY WAY THEY ARE HELD ACCOUNTABLE & START TAKING RESPONSIBILITY FOR WHAT GOES ON WITHIN THE COMPANY.

On the plus side I can find Coach purses in great condition for a fraction of the price. But the negatives... oh the negatives. My first order, many years ago I will admit, included a shirt that had a few red sequins on it. The sequins were extremely faded. Certainly not "like new" as described. Fast forward to a couple months ago. I ordered several things for my toddler for the upcoming summer. One item was an unbranded pink sunhat. I paid $2.99 and the estimated retail was $17. I received it, liked it, and decided to look at the tag inside. I said Greenbrier International. That's right kiddos. As many people know that means the item came from the Dollar Tree. I was livid but at least I hadn't paid their $17 retail. Today I decided to look at some shoes. I found a pair of unbranded pink flip flops. They looked familiar so I loaded them up. They are an exact pair that I have owned for at least five years that I bought from, you guessed it, the Dollar Tree! Stay clear of the "unbranded" items and use a little common sense and I guess shopping on here will be alright. Just be careful.

I sent a clean out bag in (as I have done before), received an acknowledgment that it was being processed. After a few weeks go by a receive a thank you for your donation from thredup. I am shocked by this as some of the items included in my clean out bag were brand named with tags. I sent an email to their customer service only to be told that there was nothing that could be done. I'm very upset over this and will not recommend or use thredup again.
Jan B

I shop a lot of "pre-owned clothing" sites and my sisters and I recently tried Thredup. The prices are higher than the other "pre-owned clothing" sites I shop, but I was hoping since the items were coming from a business and not a "home seller" the items would be as described, so it'd be worth the extra cost.

Everything I purchased was supposedly "excellent condition/like new" yet 6 out of the 8 items I purchased definitely looked worn, had piling, were faded, had an undone hem, and one had missing sequins.
I personally wouldn't even consider these items to be in "great" used condition, so I was super bummed to pay so much for stuff that wasnt even close to "like new".
My sister ordered 11 items (and also only purchased items that were excellent/like new) and 7 of her 11 items were in bad condition, two had actual holes in the body of the shirts, and a hoodie she got had a completely undone hem on the sleeve (along with others having piling, wash wear and fading). Some of her items were final sale (but were still supposed to be "like new"). What a disappointment.

We will never buy from here again. I'd rather take the chance trusting a home seller, rather than buying from a company that is dishonest about the condition of the clothing. $200 down the drain for us. There is a reason there are only 2 photos of all of the clothing and no close ups. Don't believe the descriptions. :(

I think they play game s like changing the price as you put the item in your cart. OR all of sudden I will not be able to FIND a item on to see them relist it more expensive.

Recent event and THEY never reached out to me... ever.

I try to re bu becasien one item was not suppose to orde rit an they just completly igore me and than sometimes i will save clothing that like 7.99 only to ome back and they put a marked down of 38.00 dollars when it was alway 7.99... for a used skirt.\

I thought used clothing was suppose to help the earth but at this point i can get brand new for a few extrea dollars and know the item is going to be as such.

While most the stuff i have order has be fairly clean some of the condition just flat out lie.

Yeah ill stick to other consignment shops. I hope threadup will understand what customer service is one day.

Communication saves lives... so stay "straight up" thredup: roll eyes:

I have been shopping/selling with Thredup for a lil while now and have come to the conclusion about a few things:
1: Don't ever buy white shirts. Even the "newish" ones have a bit of ring around the collar and/or deodorant stains. Gross.
2: Pay the $10.99 to have your unaccepted items sent back to you. It creates accountability on their part. I have sent many things I thought for sure would be accepted and am suspicious.
3. Never buy items listed as slightly worn. Slight is an understatement. Very worn and often dirty.
4. The way they do business, present, and package items has improved immensely over the years. I believe they will continue to improve.

I have a few issues with a Threadup. First I sent a bag of really nice items and according to tracking it was received January 2. According to their website things are gone through and uploaded within two weeks, no such luck it's still sitting waiting to be gone through. According to customer service they're very busy at this time False advertising. I sent a return in over three weeks ago and have still yet to credit my account. I am much more satisfied with Swap.com