thredUPReviews 6,181

I ordered three items on May 26. The website said I would receive items by June 5. I received one of the three items. On June 8 I checked the website to see why I had not received the other two items and it said they were delivered. There is no phone number to contact customer service. The site says to chat with customer service then it says chat is unavailable. I sent them an email but as of yet I have not received a reply. Never again!

Super slow service (takes forever to ship, regardless of the shipping method you choose), if it even ships at all! They cancelled numerous of my orders for no reason and no explanation at all (customer service offered no help at all)! I had 3 "bundles" and my 4th order was separate, where I paid the premium shipping price to have the items delivered in a timely manner. They decided to combine my bundles and the separate order and it took over 2 week for the orders to ship and another week to deliver. I needed those items for my vacation but despite the fact that I paid for separate shipping, I found it after I returned from my vacation. One of my orders was delivered to my neighbors house and they did nothing about it! I contacted customer support and even FedEX, but neither of them did anything about it! I had to walk up to all of my immediate neighbors house and start asking if they received my order because after A MONTH I still haven't received it! Than, when I had a return, they took 20 days after receiving it to process the return! The items description is inaccurate! "New with tags" means it has the plastic string on, the one that used to hold the tag, but no tag, therefore, no guarantee that it's new! Their customer service is useless! When you contact them, they will reply with a generic and non relevant answer and no communication after that! I sent them pictures of the item that didn't match the description (I ordered a size small blouse and received a large sweater), but received no reply after that (it was a "non returnable" item). It's ridiculous what they can get away with! It honestly doesn't worth the trouble!

I had ordered a luxury brand handbag from THREDUP and it came as a counterfeit item which I am very upset about it. I reached out to customer service through email and they are very friendly on helping me with a manual return ( AT FIRST). And the return had been almost two months in transit as I keep on checking the tracking on Fedex. I contacted customer service and I got no reply's at all. Like they literally ignore me when I email them again. And I spent hundred of dollars for the counterfeit bag. I will update you guys on the return but I doubt it. I just checked the tracking and it indicated that it's delivered today on 4/29/20 and I shipped it on 3/18/20.

UPDATE: I have received full refund back to my bank account after they received the return package within 2 days; but the emails that I sent out have no replies at all. I'm glad I get my money back but Thredup need to be more professional on customer service.

The items were wore out and the size was off due to the items being old. I tried to return and it took over a month. I opened the box and sent it back ASAP. They said the items were not returned in good quality, interesting since I literally opened and put right back. It was a learning lesson and I will never do this again and would hope other people save the waist of money. $1.99 to restock, spend the extra money and go to the store. Horrible and definitely don't recommend it

I just got a Goody Box, which is one of their newer services. It's fun, and I like being surprised, but seriously- did they even look at my style profile? It appears they took some items from my favorites, but my favorites does not mean it's something I would personally wear. It could be something I was thinking of getting for a friend, or just a dress that was artistically inspiring. That's what Style Profiles are for, to personalize the Goody Box to the buyer. Out of the entire box of 10 items, I only ended up keeping 2, and one was something I was on the fence about- I just didn't want to only keep one item out of the whole thing. I prefer darker, tighter clothes, and it's almost like they purposely sent the exact opposite- items that are loose and pink or white. I even indicated that my style was more edgy athleisure streetwear, and they sent me stuff that's more suited for a spring-time white girl. Hopefully this was just an isolated incident, because I would like to try this service again.

Also, many of the clothes in the box sent to me were not as high quality as it looked in the pictures. In fact, one of the dresses I received was completely missing the ribbon it was pictured with, as well as the loops on the dress to hold the ribbon being broken. The dress itself was also very wrinkly, and they wanted $25 for it. Personally, I believe some of the items are a bit overpriced as well. There was another dress sent to me with the price of $35-ish, which looks alarmingly identical to a dress I got from Walmart of all places that was way more comfortable and only $11-ish.

It would be nice to know who the stylist was in the future, as well as having a form of communication with them. I understand that it's supposed to be a bit of a mystery box, but it's not supposed to be completely randomized. Even just having a name attached to the order, like "This box was stylized by Sarah M., and I chose this for you because____" Y'know? Because some of these items seem way outside of what I have said I liked, I would just like to know the reason why they chose them for me.

I ordered three pairs of tennis shoes. I wear a size 5 1/2 in women's and sometimes that's a hard size to find. What they sent me was a size 6 1/2 woman and a size 5 1/2 in men's which is a size 7 in women. I've been trying to get a refund as it was not my fault the sizes were wrong

DO NOT USE THREDUP! I just sent in a bag that was STUFFED with a lot of Victorias Secret items that were BRAND NEW WITH TAGS! And only 3 NON VS items were deemed worthy - an old sweater, an old hoodie, and an altered skirt! All the T-shirts WITH TAGS, dresses WITH TAGS and other items were deemed "NOT ACCEPTABLE" how is something BRAND NEW WITH TAGS not acceptable? And just to be clear, the VS stuff was TSHIRTS! Check the BBB website... they have a ONE STAR consumer rating with 452 COMPLAINTS!

I've used thredup numerous times and thought they were great 3-5 years ago but they've gone totally downhill. There's an option to reclaim kit, and even when you add it they haven't been sending items back and I see my "unwanted" Designer items listed instead of returned to me! WTF!?
I would also like to add pricing. Apparently they think j. Crew is worth the same as Chloe etc. Buyers have no idea.
Lastly, Customer Service is a joke. Can't get in calling and email/chat is about as helpful as a dirty broom.
At the end of the day I recommend taking it to a local second hand shop or listing it yourself on Poshmark or eBay. Good luck.

Not only do they sell nice clothes for way too cheap, your payout is pathetic. On top of that if you decide to have your items returned the return fee is $10.99. So every time one of my items sold I wasn't getting the $. 5 0r $6 because they were taking it for the $10.99 fee. A site that knows it pays out about $. 5-$10 should not charge such a high return fee, what a joke.

Their site says this:
If a Clean Out Bag has Return Assurance added, a fee of $10.99 will be deducted from your Clean Out Bag earnings

If all items are accepted from a Clean Out Bag, no fee will be charged
If there are not sufficient earnings from the Clean Out Bag to cover the fee, the remainder of the fee will be deducted from the user's account balance if available

Well, all of my items were accepted and yet they still charged me.

I ordered 5 items and kept 2. All were on the small side. One was so small, though marked "medium" from the Old Navy, that I thought it might have been a children's size. It had clearly been shrunk which is one issue they say they don't accept. I am generally a size small at the Gap, Old Navy, etc. All the items were marked medium, none of them were a true medium size. I liked the swimsuit top and cashmere hoodie, they were on the small size but I kept them. They were good value for the price. I would suggest that ThredUp take a look at their sizing metrics. Otherwise, it is for juniors and adolescents or women who don't eat. Sadly, all the unacceptable items were "final" sale. Off to Goodwill.