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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I appreciate how large The inventory is at Thread up. I was looking for a specific type of jeans and size and the notifications were spot on. Then when ordering I was notified if shipment info and arrival times and they were very prompt.
Overall I had a great experience shopping on ThredUp. The only feature I would have appreciated having while using the app was the ability to zoom in on the photos of the items. This would allow the user to get a better image of the details of the garment.
I was very pleased with my first purchase from ThredUP. My item arrived quickly and was just as described. It was described as a "flawed gem". I will now specifically look for more flawed gems because I was so pleased with this one. Thank you so much. I love reusing items and this one was meant for me
This was a wonderful experience I purchased a few jackets, a knit top and a sweater vest. Everything looked new with the exception of the sweater vest. It had the mild wear the site said it had. A sweater shaver fixed that and it is amazing. I will definitely shop thredUP again!
Great the blouse was better than i expected delivery very speedy and I loved the blouse.
Satisfied and will shop here again. Some are good quality, and some are of lesser quality. Most are well represented in their descriptions.
I saw a lot of cute things and had liked several items, sure where to start. A goodie bag look like a great option for somebody who just wanted to see what was available and was willing to try items somebody else chose. It's a great idea and a great concept it's true I might not have chosen some of the items that I received if I would've picked them out. I ended up loving several items and a few things that I had to return was easy. It was fun and I would be glad to do it again.
I purchased several pants from ThredUp and they were all in great condition. They practically looked new! It was my first time shopping for pants online from brands I know little about, so it was a gamble on whether they'd fit. Luckily most did and I like those a lot. I do wish they'd be able to send them all in one package rather than separately as it'd be way more eco-friendly.
I was able to find what I wanted and receive it quickly. I was pleasantly surprised given the extra time needed to ship orders due to the pandemic. The quality of the clothes was very good for the price. I will definitely shop with thredUp again.
As a petite lady, it is difficult to find clothing that fits well and is current. I found a great trench & I paid a great price for this quality item.
I found this to be very pleasant place to do my shopping...
I was pleasantly surprised at the selection of clothes I've got. My preferences were certainly considered plus I've got something I may not look for myself but it was interesting experience. And I'm am very picky about my clothes. Only my amish neighbours have more conservative taste. Plus i only wear natural materials. And it has to be particular colors and textures. So I didn't expect to get much anything I approve. But I did. And I loved the experience of the pleasant surprise. And it was a lovely packaging and easy return option. Clothes was in very good condition, I wouldn't know it used if it wasn't mentioned. Pricing is fair and reasonable for such a convenient and creative service.
I really like the blazer I purchased and was pleased with the price, quality and shipment of purchase. Will buy again.
ThredUp initially charged me for all items in my goody box instead of just the items I actually kept. Had to reach out to customer care (via email, twitter and instagram, finally got it resolved over twitter). Seems like they still have a few logistical kinks to iron out.
I have lost 70 lbs, and needed to get some clothes, but with 40 more lbs to go and not really knowing what my style is, I didn't want to spend a ton of money. Every penny spent with Thredup was worth it! The pants fit, the shirts fit, and even though I received 3 shipments total on the same order, I was more than happy with my experience! I will be ordering from them again!
Hey everyone, I am writing this review because this company is dishonest. They accept around 4 items of mine I sent in, which was fine for the moment because I was just sending items to review the company but I will not go through them again. They paid less than $20 for $250 worth of designer items with the tags attached. They labeled a few silk and wool J crew pieces (not outlet and from their 2019 line), which we all know are expensive, as "unknown" brand. Paid out $2 per piece. They then kept the items without returning them and emailed me saying "Thank you for your donation" when I marked their return service instead of donate option. I contacted customer service but they said there was nothing they could do.
I don't understand why people keep sending this company their clothing with so little payout... do you see what they list your items for? Really high prices. How hard is it to snap a few photos and list your designer items online yourself? I get it, we all have busy lives but to BLINDLY send your belongings to a stranger to pick through... never again. If you wouldn't send your jewelry to a jeweler for appraisal in the mail or have a stranger come to your home and sift through your unwanted items in your closet for free, why do it with this company? They are a scam.
There are often issues with the descriptions of the items but I don't care bc the customer service is always good about accepting returns
I enjoyed the experience overall, but I wish that they would have provided a return package with my clothes. The box that everything arrived in was pretty beaten up.
I am well pleased with my jeans and cardigan. Worth my time choosing and tops off my wardrobe.
Worked as I anticipated - I already gave a review, so don't feel I need to elaborate again - way too many e-mails - has been a wonderful resource as I have tried to learn how to shop on-line because of Covid-19 - have and will again recommend the site to family and friends.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members