thredUPReviews 6,181

I have been an eBay seller for about 10 years. I decided to send items that I sell on ebay to this company to see if it would be more profitable. I made the BIG mistake of sending three HUGE bags (approx. 10 -15 lbs each) instead a few items to test the service out. I sent designer shoes, leather jackets (EUC), new with tags clothes, purses, cute skirts. They took 4 items from one bag; and 1 item each from the other two bags. I got back $19.49. REALLY…
The CEO of the company emailed me for feedback because "he cared." I responded with what I wrote above. He forwarded my response to another staff person who obviously had no clue what to do with my feedback. AND then sent two additional emails to me asking if I was happy with the response I got from her. NOT A GOOD EXPERIENCE. I can only hope that they donated my items to a woman's shelter because I will not do business with this company again.

While I am extremely pleased to get rid of some of my clothes that I no longer wear, and get some money in the process, I am less than enthusiastic about the amount of money that I received versus the amount of money that thred up is selling those items for. I understand that the company will be giving me less money than they will be selling the items for, as they're trying to make some money too. However, I received $46 for my bag of items, and they will in turn be selling those items for more than $300. So they will be making more than $250 profit on my bag of clothes? Seems a bit skewed to me as that's more than 5x the amount that I received! If they tried to make the ratio a bit more fair (even just give me $125, they get $175), id be much happier with their services.

I received a value of $2.42 for my ThredUp bag, which included many Michael Kors, The Limited, Express, Ann Taylor, and Ann Taylor Loft items. I feel like I have been robbed and needless to say, will not be using ThredUp again and will be absolutely sure to very seriously dissuade any friends or family members who consider using the service as well. It is easy to see how they are able to sell designer clothing at such great prices when their business model is essentially stealing clothing at no cost from those who send clothes in an attempt to sell and then selling for a profit. Live and learn from our mistakes I suppose, but in the future I will be donating my used clothing to charity.

I was excited to sell quality, name brands, I got nothing in return, minimal prices and they didn't take most of my stuff. ALL were clean, in style and expensive brands! I have to think that most of the people who sort through are very well dressed! Total rip off to sell. I have not purchased anything so I cannot comment. Out of 2 bags of excellent stuff, I got $4. I guess I should have known better! I sent J. Crew, Gap, Baby Gap, Gymboree, Really... $4 No way!

I sent 2 bags on 2 different occasions but I noted that the good ones (hardly worn, new without tags, in style) that would easily sell and will sell at a higher price were not accepted and those that paid little (cents) were the ones that were accepted. Selling is a rip off. If you plan to sell your items, send your bags with return assurance.

I started to purchase from thread up because was in the process of loosing weight and didn't want to overspend on clothes that I would only wear for a few months. To my surprise the clothes were amazing and I continued to purchase from Thread Up even after I reached my goal weight. Of course you have to be realistic because you are buying used clothing so I don't expect perfection but for the most part I have been thoroughly impressed with the quality of the garments that I have received. My suggestions for a great shopping experience are:
1 - Start buy searching through the "new with tag" section you can always find a great deal for a brand new item.
2- Read the details about the garment especially the tiny flaw section they are very honest about imperfection
3- Be frugal but DON'T BE CHEAP - you are getting a steal but don't think that you are going to get the absolute best for $5 be realistic!
By employing those 3 steps I have gotten some amazing pieces and continue to fill my closet for a steal. I'm addicted to the polka dot box - Thanks Thread UP for this awesome service.

Thred Up needs to do a little bit better job being descriptive of what they are selling. The pictures are just not enough. I use Thred Up strictly to purchase work clothes, since I'm required to wear black and white only. The last two black dresses that I ordered, although good name brands, were clearly sold to Thred Up for a reason: shoulder pads not described, tight, low cut-- so my loss. But after waiting so long for delivery, and then crossing my fingers it's worth the price of something at Ross, I could have well, just gone to Ross.

Take the negative reviews with a grain of salt- what else would those reviewers have done with the clothes they send in to sell? I typically take my clothes to sell to a local consignor where I can get them back if they don't sell. I then try ebay and for whatever doesn't sell through either of those methods, I send the items to ThredUp. I would have taken the clothes to Goodwill anyway, so while it is disappointing when perfect condition items are chosen for sale, what little I earn is more than I would have by donating all of the clothes. I love to buy from ThredUp and their policy of free returns for in-store credit works great for me. It's a little aggravating not to have Customer Service to call, but their email response is always very quick and helpful. I will continue to buy and sell with them.