thredUPReviews 6,181

I love it! When my first package arrived I was very impressed the packaging, items and paperwork was excellent! Folded so neatly and wrapped in tissue paper! Not what I expected. Returns are easy - go for the store credit much simpler! If you are going to sell READ! A lot of people on here are complaining about the selling side... this company states clearly the terms and payout % seriously! Are you considering all aspects of the process? They make it easy to sell items that are not used that you need to shift they save time & effort they do it all for you - or keep it in your closet... sell it yourself independently? They are a 'business' and are not here to make a profit for you they provide you a service and you get some payback in $ but also help the environment and others! Their customer service is, in my own experience, outstanding! Love the clothes, love the company love the service! I love everything about this store!

Just like everyone else, I sent one bag (thank goodness it was only one) filled with really beautiful designer clothing that matched the stringent conditions required. For about $300.00 worth of clothing and shoes, I received $7.32. Therefore, once I get my refund for a dress that did not fit (so far it has been ten days since they received the returned item) and spend my $7.32, I will sign off and stick with normal retail sales and give my stuff to Goodwill.

Why does Thredup support TFA? If the company is sincerely interested in supporting education, they will find another organization to support rather than Teach for America. Are you aware of the negative impact TFA is having on our public schools and the children in the poorest communities? Sending an untrained teacher into our most difficult classrooms is not helping those children, in fact it is hurting them. TFA is basically a scab organization that's mission is to break up the teachers unions by replacing experienced, successful teachers with cheap temporary labor. Our children deserve much better than this. Really wish you would disassociate

I have sent in many many bags to ThredUp. Mostly disappointed in what I recieved as a payout. But I like the ease of sending it being done. So I decided to add up all if the prices they were asking for my items. It was just over $300. That's what they get. I recieved $30.00 for my bag. There were top kid brands like Polo, Janie n Jack oilily etc... how can they consider that fair? I feel as if I let myself be robbed. Please we need to all turn them into the BBB!

I have made multiple purchases and slowly have been disappointed. The sizes are hit or miss with sizes. I have been shipped an item that was described as fitting a woman and clearly found out it is a girl size when it arrives. My last shipment of sweaters included a hole in the shoulder of one, stains on the front of another and a hold in the back at the shoulder on a third. Communication with this company is useless. I sent an email over my concerns and have yet to hear a word. I'm not bothering to send it back. I threw it is the trash as a lesson learned.

I LOVE to shop thred UP because I do believe that their quality is great and I'm rarely disappointed in what I receive. I wish that when they display white items that they would put a darker background behind the item, so many times it's hard to see the white item on the white background. So I try to stay away from white. Like so many other reviews I've read, I have sent nice clothes in to them and only received pennies for my clothes which was not what I expected, so I will never send them anything.

I sent in about $250 worth of clothes, 15-20 pairs of Abercrombie hollister, rock revival, miss me, express, etc. jeans. Also roughly 30 Calvin klein, gap, hollister/Abercrombie, Ed-hardy, express/the limited, polo Ralph Lauren, etc shirts/sweaters. THEY GAVE ME $7.55! UNBELIEVABLE, Also I sent them in, it took about a month to process and now it's been about 3 weeks & I STILL can't cash my balance ($7.55) out! This is terrible. I would've rathered donated my nice clothes to a local homeless shelter. What a scam. It would cost me $4.55 more than what they gave me to have my clothing sent back at this point! Never using ThreadUp again!

My first order, several of my my high-end items were faded and thread-bare. Returned. BUT to return you either pay a whopping $8.99 for shipping to get a refund OR free return shipping for store credit. I get it, keep us shopping, fine. EXCEPT it takes TWO WEEKS to process said return, meanwhile your cart is expiring daily so all the items you'd like to get instead vanish. SO annoying! Try to contact customer service? No one answers a line, EVER! Straight to voice service encouraging you to send a email but wait, I did that THREE DAYS ago to no avail. Boo! You're not that cool, online second hand buying is a dime a dozen these days. You coulda been cool but alas, you kinda suck.