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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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You received my bag on 9/21. Currently it's 10/11 and still hasn't been processed. Very slow processing time. I have another bag full and waiting to be shipped but don't want to send until I see the outcome of this bag. Have friends waiting on my experience to see if they want to use Thredup. So far, not satisfied. Should not take this long to process my items and make money. Thus far, not satisfied and bad business to not be able to accommodate your customers' needs in a timely fashion!
Every pair of jeans, I ordered were low cut. I am 58 and wanted regular.
I've always had quick and supportive response from ThredUp. I recommend them to my friends and use them regularly.
The sandals showed a bit more wear than I would have liked but were still in very good condition. Delivery was prompt.
Items ordered were shipped very quickly and were exactly as described. Love ThredUp!
Thredup has a lot of great used clothes in excellent condition at good prices.
I ordered from thredup for the first time a few weeks ago. I ordered 4 items, all clothing, and everything was absolutely as I expected. 3 of the items were listed as "excellent condition" and upon receiving them, I realized that they were exactly that. Everything fit really good and there were no issues with any rips or stains on the clothes. That last item I bought was listed as "new with tags", and that came exactly as it was listed as well. I will definitely be purchasing from thredup again. I can't believe I almost forgot to talk about the deals I got! I saved almost $100 compared to if I would've bought everything at retail price, you really can't beat this site!
I know there is probably not a solution for this issue, I love ThredUP, but I do have to say that the size "L" in one company is sometimes not nearly the same fit as a "L" from another company. I wonder if adding one or two dimensions would be helpful while the garment is lying flat. I will still continue ordering from ThreUP, but maybe I could return fewer items if I knew how consistent the sizing was for similar items.
I have sold and purchased through thredUP and I couldn't be more pleased. Clothes are in great condition that I've purchased! Returns are easy and I love the referral credits you get for referring friends and family.
I have LOVED the beautiful selection of clothing on their site! So much to choose from... and so little time! But once ordered, their shipping is FAST and the items are packed with plenty of TLC. Will keep a constant search and order more!
Great place to find quality name brand athletic wear.
ThredUp is so great for finding name brand clothing at a reasonable price! I have been absolutely thrilled with all of my three separate purchases!
Got little for hundreds of dollars of gently used clothes. The Company won't tell us who, specifically receives the rejects. Then items that were rejected magically appear on their website to be sold. Suspect that their employee's are the best dressed women in town. Don't think that this is a totally legit operation.
Love your website. It's so easy to navigate. And the best is the custom shops that we can create to narrow down our search. Saves time!
Love the choices, styles, and prices! Free returns is great though I rarely have to use it. I mostly shop for myself but the kids clothing is also very cute.
It's always nice to be able to get a great deal and look great! Definitely something to check out!
I sent in a brand-new, never worn pair of Prada peep toe pumps. Thredup did not accept these for sale and did not notify me that they were not going to do so. In all fairness, I did not ask to have items not accepted returned, however this was an exceptionally expensive pair of shoes. I do not agree with their decision not to accept them, however in cases where the item is couture and very expensive an attempt should be made to see if the client wants the item back. I would be very surprised if those shoes were not now living in the closet of a Thredup employee.
The new site is not friendly to use,
1. Pictures can not enlarge by touch screen.
2. Pictures didn't mark for flaw condition.
Hi Doris, Thank you for your feedback. Our team is still working on features for the new shop. Photo enlarge is coming back and the flaw condition is is getting reviewed as well. :) Hope to see you again soon!
I love buying from thred up. The prices are amazing. I like the huge selection of brands and everything is in great shape when it arrives. This site is my new go to when I want to go shopping because you get so much more from your money.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Edna, thank you for your feedback. Sounds like we need to suggest offering more information on the cut of jeans. I will definitely pass this along! If you need assistance in returning the items, our support team is happy to help. [email protected]