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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I ordered some shoes and a dress. The dress and shoes were in excellent condition, kept the dress but the shoes were just a bit too small. Return was easy!
Will definitely order from Thredup again!
I figured I had nothing to lose... the prices were so attractive. Then I received my first order... wow... quick, nicely packaged, nice note AND great clothes (except for one item, but no biggie). Then my second package came, and I was truly pleased with the quality or my purchase not to mention the incredible price.
I am so glad I found the site. It's a treasure box!
Love the wrapping and fast shipment and return if I don't like the product.
Great deal. Wish free shipping was all the time. But overall I enjoyed the experience
ThredUP is wonderful! Clothes are quality and the site is so easy to navigate.
I received a very small payout for items sent in, about $2 per item and many were not accepted. I have sold clothing at a local consignment store and made much more; I will go back to this method even though it means more work.
The selection is wonderful and the website is easy to use. And, the clothes are as described.
Very satisfied, it came fast and in great condition, definitely recommending this site to friends and family.
I love shopping online, and love thrift stores. Combining them is the greatest idea. Thredup has generous referral bonuses.
Easy purchasing, great selection of items (especially for kids). Returns took longer than expected to arrive and to process, but did go through eventually.
I've already ordered from them six times the packaging is beautiful everything was neatly folded well organized and everything felt brand new customer service is awesome and the time in which my packages were delivered was on time wasn't very long very quick everything was awesome highly highly recommend
I love my other orders. Just one pair of jeans I feft it's not what i ordered. I I'm still going to use the site. Love I
Thank you,
Rhonda Spinks
I recently placed my first order with ThredUp which was soon followed by a second based on my experience with the first. The website was user friendly and gave complete description of items. I received the items when expected nicely packaged in a distinctive attractive box. The items were exactly as described on the website. To date I am very satisfied with the efficient handling of my orders and the professional way they present themselves. Thanks for a great concept!
Every time I've ordered from ThredUp I've gotten the clothes within a reasonable amount of time, the packaging is super cute, and the prices are great! I got a dress for my daughter along with a pair of shorts and they were unbelievably cute. I got myself a church outfit, a pair of heels, and a scarf! I've gotten a few other outfits as well but this was my most recent purchase. Definitely leave me a satisfied customer every time!
I love polka dots now! Thred Up! I have had 7 orders for free! Items as described and you can have as good as new items. Each items have information or details if its new or slightly used. The website is good just a little bit slow but so far i dont have trouble with their site.
Love the sorting ability of your website. Search functions and ability to limit parameters are amazing. Do wish there was a limiting constraint for fabric type. Would like to search for just silk dresses or factor out Modal or polyester fabrics.
I only purchased with 20 or 40% off coupons and free shipping.
The packaging was much nicer than I expected. Better than what I get from department stores.
Love how there are so many unique pieces. I received so many compliments at my last Christmas party. Now I'm discovering top design brands that look good on me, that I can afford!
Everything was in great condition, on time, and beautifully packaged. Will definitely use again.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members