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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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Virginia
1 review
0 helpful votes
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Great experience
June 26, 2016

Have had a great experience with ThredUp. Good quality and good fit. Would recommend highly.

Date of experience: June 24, 2016
New York
1 review
0 helpful votes
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Love it
June 26, 2016

Love the items I received so car. Well shop there again

Date of experience: June 24, 2016
Illinois
1 review
0 helpful votes
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My new favorite clothing website.
June 26, 2016

Love all the clothes and prices. No issues on shipment or return items. Only thing wish you had a men clothing option and a way to save your sizes.

Date of experience: June 24, 2016
Oregon
1 review
0 helpful votes
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I appreciate that I can shop from home with such a large selection, have the items delivered to my door, and then ship them back for free and get store credit for any items I don't wish to keep. I have been very happy with my experience!

Date of experience: June 24, 2016
Georgia
1 review
0 helpful votes
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Love ThredUP!
June 26, 2016

One of my new favorite online shopping sites. Amazing deals and delivers quick. Would recommend to anyone!

Date of experience: June 24, 2016
California
1 review
0 helpful votes
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ThredUP is the best~~
June 26, 2016

I have found so many great items for myself and my mom. Beautiful condition, some with tags! Some of which I could never afford at full price. This is a way to indulge myself and not hurt my budget at all.

Customer service is stellar and prompt. What else is there?

Date of experience: June 24, 2016
California
1 review
0 helpful votes
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Thread Up
June 26, 2016

I was a little hesitant to try used clothing. Not anymore. I ordered 6 items. All were in like new condition and fir s fraction of the price. I'm hooked!

Date of experience: June 24, 2016
Texas
2 reviews
0 helpful votes
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5 stars
June 26, 2016

Wallet is in excellent condition, and at a great price.

Date of experience: June 24, 2016
Florida
1 review
0 helpful votes
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My new fave thrift store!
June 26, 2016

I've been very happy with the quality and price of clothing on thredUp. I'm a repeat customer, and will continue to shop at this site.

Date of experience: June 24, 2016
District of Columbia
1 review
0 helpful votes
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Love it!
June 26, 2016

I got a skirt, shorts, two expensive blazers and a casual top for $28... All in good quality. Amazing

Date of experience: June 24, 2016
Missouri
1 review
0 helpful votes
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Love it!
June 26, 2016

So glad I found this site. Great clothes at great prices.

Date of experience: June 24, 2016
Pennsylvania
5 reviews
0 helpful votes
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A great way to stop shopping elsewhere! Have turned many friends onto your site.

Date of experience: June 24, 2016
Colorado
1 review
0 helpful votes
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Summer order
June 26, 2016

I love this site! Products are like new. Sizing can be tricky bit so far only 2 things didn't fit.
I ordered these things for a wedding and they were 2 days later that expected but its ok.

Date of experience: June 24, 2016
Texas
1 review
0 helpful votes
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Excellent, 5 stars
June 26, 2016

Excellent web site and delivery is prompt. Clothes are clean and in the condition advertised and in a cute little box!

Date of experience: June 24, 2016
Illinois
1 review
0 helpful votes
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My review of thredUP
June 26, 2016

I have never bought used clothing before. The reason why I went on thredUP's website was because I went to buy Levi's 501 jeans. The last time I bought a pair was two years ago at a cost of $25. Imagine my shock when those jeans were over $100 a pair. I went on thredUP, because I refused to pay that kind of money for jeans. I got 3 pair of jeans for less than $50. Bought some tops also, and were pleased with them. Neither showed a lot of wear. The only complaint I had was regarding the tops, which were very wrinkled.

Date of experience: June 24, 2016
Mississippi
1 review
1 helpful vote
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Not what expected
June 24, 2016

Bought 3 items, and returned them all. 2 didn't fit, and the last item was covered in animal hair. The return process was painless. You either get free shipping with a credit to your account, or pay for return shipping and get the amount returned to original form of payment. That sucked a bit, but what can you do? Most likely won't use this, or any other resale website in the future.

Date of experience: June 24, 2016
Massachusetts
1 review
0 helpful votes
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Love it
June 26, 2016

LOve the promotions! Sometimes I like to spend a time just looking for sale items. And every single piece is delivered on time and on a cute box. Everything is very clean and some look never used.

Date of experience: June 24, 2016
Louisiana
1 review
0 helpful votes
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I love all the items I have gotten! Everything is as its described, so I haven't returned a thing. Shipping is hassle free & fast!

Date of experience: June 24, 2016
Virginia
1 review
0 helpful votes
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I absolutely love my jeans. They were a perfect fit and the length was perfect too. Shipping and notification was timely. Love it and will continue to shop here!

Date of experience: June 24, 2016
Illinois
1 review
0 helpful votes
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Thea's Feedback
June 26, 2016

It's great having a place to send all the stuff you need to clear out of your closets. It's nice to know that whatever can't be sold will be donated responsibly. Very helpful for those of us who don't have the time or ability to drive our donations out to a shop. Just wish payouts were a little bigger. Otherwise, no complaints. Keep up the great work! It's a wonderful service.

Date of experience: June 24, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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