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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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Washington
1 review
0 helpful votes
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Excellent Products
June 27, 2016

I have ordered twice now from ThredUP and am incredibly satisfied. The products are great and the shipping is fast. I love that I don't feel like I'm getting a used product. Love this site!

Date of experience: June 26, 2016
Utah
1 review
0 helpful votes
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Fast
June 27, 2016

Great and fast. Super accessible too and has great choices

Date of experience: June 26, 2016
Kansas
1 review
0 helpful votes
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Summer Shopping Fun
June 27, 2016

I had been looking and then finally decided to try Thred Up. I was pleasantly surprised at the high quality of the merchandise I purchased. I told a co-worker and showed her a wallet that I had purchased. She decided to shop and buy. Then I showed my 20 year old daughter, and of course she found a couple of things. She was very happy with her purchase. We all like the polka dot packaging and appreciate the care that is taken when packing and shipping. So fun. Great prices. Great deals.

Date of experience: June 26, 2016
New Jersey
1 review
3 helpful votes
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Rip off.
I know for a fact that the items I sent were in great condition... some with tags on them... and a payout of $29... what a joke!
I paid more than that for the Arizona jeans alone & Thredup has them posted for $18!

Thredup accepted 42 items. That's less than a dollar per item

I will NEVER use this again...

Date of experience: June 26, 2016
Texas
1 review
0 helpful votes
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High price
June 27, 2016

I thought the price I paid for a used purse was too high. I went ahead and bought the purse, but I am not feeling so good about paying as much as I did.

Date of experience: June 26, 2016
Florida
1 review
0 helpful votes
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Thoughtful and quick
June 27, 2016

I have shopped and sold through Thredup and the experience has always be thoughtful and quick with all that they provide. I definitely will continue to sell and buy with them!

Date of experience: June 26, 2016
Texas
1 review
0 helpful votes
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Great idea
June 27, 2016

They have great selections. I am having hard time finding my size... a medium/large happy medium. It has to do with brand and tailoring for me to find the best size 6-8. Thread up is a great idea!

Date of experience: June 26, 2016
Ohio
1 review
0 helpful votes
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For Great Savigns!
June 27, 2016

As I tend to donate items which don't fit when they arrive, I continue to count my blessings. My experience of on-time delivery and excellence in quality goods is still intact. Thank You, your ever-present Customer

Date of experience: June 26, 2016
California
1 review
0 helpful votes
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Excited
June 26, 2016

Very happy with the arrival time, the presentation of the items and the items themselves.

Date of experience: June 25, 2016
Georgia
1 review
0 helpful votes
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Return customer
June 26, 2016

I just placed my second order through thredup. I have found as many options in children's clothing as shopping online sales through other companies, and the prices are reasonable. The clothes have met and most often exceeded expectation. Orders arrive, neatly packaged, in a timely manner. I would recommend the site/service. We haven't had to return anything so I have no experience to share on this account.

Date of experience: June 25, 2016
Washington
2 reviews
1 helpful vote
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I sent in a kate spade purse brand new, brand new pinkblush maternity pants, Balindino shoes, all of which the company said they donated. When i ordered from thred up in the past, 3 of 4 items were misrepresenting as in fabric or color wasnt what i wanted. They are NOT the best consignment. I will NEVER order another clean out bag to send clothes.

Date of experience: June 25, 2016
New York
1 review
0 helpful votes
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Great company
June 26, 2016

The online ordering was easy. The selection is pretty decent for online thrift. Shipping was very very fast and the items were packaged well. Not very happy with the items received but overall not entirely displeased.

Date of experience: June 25, 2016
Illinois
1 review
0 helpful votes
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When I received my polka dot box I was so pleased and surprised! Everything was so nicely folded and wrapped in tissue paper - it was like getting a gift from myself to myself. The clothes were wonderful and looked like they'd just been purchased from an expensive boutique. I will definitely by buying from them again - for myself and for others!

Date of experience: June 25, 2016
Virginia
1 review
0 helpful votes
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Problem with sizing
June 26, 2016

I just received 2 dress both marked "large". One fits very well, the other is about 3 sizes too small. It is obviously a small, not even a medium. I realize that they were both marked the same, but a little quality control would have alleviate the need to return one.

Date of experience: June 25, 2016
Virginia
1 review
0 helpful votes
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New experience
June 26, 2016

Overall, pleased with my purchase. However, did need to return a couple things due to size. Found it difficult to determine the right item number for the return as the items do not have a tag with a number or description.

Date of experience: June 25, 2016
California
1 review
0 helpful votes
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Great!
June 26, 2016

Love what I bought, and they both seem in good condition! And arrived quickly.

Thanks

Date of experience: June 25, 2016
Georgia
1 review
0 helpful votes
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Great experience!
June 26, 2016

I ordered a pair of jeans and a dress. I was impressed with the packaging-loved the polka dot package and the fact that they were wrapped in tissue paper. The dress fit great, and the dress and jeans were like new! Unfortunately, I had ordered the wrong size in jeans. It was so easy to send them back to get credit for a new pair! You have made a big fan of this customer! Thanks so much!

Date of experience: June 25, 2016
Kansas
2 reviews
0 helpful votes
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Great Discovery...
June 26, 2016

ThredUp rocks! Easy way to shop. No hassle returns. Saving money while being mindful... Clothes are in excellent condition and are delivered in cute polka dot box! :)

Date of experience: June 25, 2016
New York
1 review
0 helpful votes
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Love this new way to shop
June 26, 2016

.

Date of experience: June 25, 2016
Wyoming
1 review
0 helpful votes
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Fantastic!
June 26, 2016

All of my items were wonderful, fit great, excellent condition, and had been packaged and shipped beautifully. Will absolutely be using TreadUp again and again!

Date of experience: June 25, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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