thredUPReviews 6,181

Not only does it take 4+ weeks to process your bag but you also have to wait an additional 14 days to cash out and another 2 days to receive via PayPal. They pay very little for even new with price tag items -- sent a pair of Talbot boyfriend jeans purchased 12 months ago for $79, brand new with tags attached and they paid me 79 cents for them. You cannot reach them via email and have to search the internet for a phone number. Each item sent has a different payout calculation -- there is no standard calculation for new and used items. Donate your clothing and take the tax deduction! Would rate them a Zero I'd I could.

I purchased a pair of Larry Levine pants which were advertised as "like new". They were "like new" because someone hemmed them terribly, sewed the hem crooked and to top it off - used the wrong color thread. The notice included with the pants states that I can return them for a refund minus $8.99 handling and processing fee. How bogus. Had the pants been advertised correctly (terrible hem job been part of the description), I would have never wasted my time and money ordering them. I guess ThredUp probably knew that though. Lesson learned. Never again.

When I sent my back in in June, I was told I'd have a total payout amount over four weeks later in July, which was shocking and a bit annoying (an ETA at the top of the process would have been great & should be part of their workflow), but when that date came and went with no update from them and nothing on my account indicating the missed date, I was pissed.

I contacted them several times-- the worst part about this company is the lack of customer service. It was almost impossible to get in touch with someone, and either their customer service reps only are allowed to copy/paste scripts, or it was a bot responding to me. When the cash out amount was finally available, over two months after I sent my items in (I sent them several items, a mix of brands like J. Crew and higher end labels like Nicole Miller, all were barely worn), it was LESS THAN TWENTY DOLLARS! Then, they weren't going to issue me the money AT ALL (I have screen shots of the "cash out" button being greyed out so I couldn't click it) with no mention of any policy of needing at least $20 to cash out. I threatened to take legal action and they allowed me to "cash out" and allegedly I'm receiving a Visa gift card (bs, give me a direct deposit plus damages) in 2-3 weeks.

I also hate when companies bury their "contact us" form DEEP within the FAQs; I believe that is illegal as far as clear consumer routes to rectify transaction issues.

*******@gmail.com

This company is amazing. Im not really committed to selling consigment. I mostly donate to goodwill or (cringe) throw in garbage, large trash bags of high end purses, boots, jeans, dresses Ann Taylor suites 2 times in the year. I juat made 2 Tjredup orders in 2. Days. Im soooooo exited to see my clothes! I haven't even received the packages yet but the buying experience says all I need to understand.to trust this. Company. I watcjed youtube hauls and every single one was juat outstanding and felt good about recieving pre-loved items. I have about 60 items from thredup, in total about it was $300.00 I saved about 3K! (THANK YOU THREDUP!) Its not just the incredible bargins on designe merchandise... more importantly was the coustomer focused usability of the website and just how intuitive (makes obsessively shopping way more likely) shopping experience and the financial transparency that is aligned with mission and vision of Thredup. They are thinking outside the industry box by avoiding massive inventory of low quality merchandise. THREUP is all about high-quality brands we love that the average consumer can now afford, because Thredup' service is aligned with their mission and vision
Im. Hooked!

If you are looking to get rid of used clothes, you are much better off either giving it away to charity for a tax write off, standing in line at a thrift store, or selling it yourself on an app. I packed up probably a 30 lb bag and sent it in. First thing is, once you send them your bag, you lose all rights to dispute the value they assign to your item. You have no idea what sold and for what amount, and if you felt it was worth more, well. Too bad. I basically ended up with a very tiny amount for the amount of lightly used items I sent in (I was very careful- everything that didn't fit in their brand descriptions went to goodwill). Once you send it in, it takes over a week to arrive, and then they don't process it for another month. Once that happens, you get a tiny fraction of cash for your clothing, and then you can't even access it while it is pending for two weeks. And then, if you want to withdraw to your paypal account, there are fees. If you're looking to make money off used items, this is probably the worst way to do it. It's definitely a win on their end but as a seller, you're on the losing end. Take some time and photograph your items yourself or get a tax write off from goodwill, you'll fare much better.

My buying experience was bad, I bought 2 items which turned out to have stains on them, but these stains were not stated in the description. You are better off taking your clothes to a shelter/Goodwill, or sell them on eBay yourself!
Now for selling:
Granted I should have looked at their clothing calculator before sending in my clothes, if I did this I wouldn't be so pissed. They kept 18 pieces and so far they have profited $90 with selling just 6 of the pieces they kept, but I only received $18, everything they kept was like new or hardly worn, but when I go to read the reviews they state there is fading on blue jean attire, it is supposed to be faded, that is the look of the clothes.

Absolute rip-off. Of the four items I ordered, only two were described correctly.

One item was described in almost new condition. Well in fact, it was new. The tag was still attached. ThredUp gave the original retail as $59.99 when the tag (not marked down) showed it to be $19.50 retail. And the condition... stained!

Another item, an expensive Magaschoni top arrived with a very large ruffle on the front. I mean, HUGE. There was no description of this and the photo-so dark- does not show a ruffle. So, did they send me the correct item? Who knows? The overall picture quality is beyond awful. This needs to go back.

I will never order from this site again.

Sent in 15 items in excellent condition including 2 prom dresses from David Bridal only worn once. They gave me credit for 2 items totaling $6.00. Could have done better on Ebay or Yardsale. Not a good value - no way to know if credit will be sufficient. Friend and I sent bags at the same time. Took 3 months to process. Not a big deal really. But Friend received very low credit for items and then saw her items for sale for $30. Again - better off selling on Ebay or in a yardsale.

I am SO angry about my experience with Thred Up. I had been purchasing clothes from this company for a couple months before I decided to send a bag in to sell. My first bag contained lots of high-quality, designer clothes. They gave me $88 for this bag. Fine. My second bag contained all of my son's 5T clothes that he recently outgrew. All were excellent quality, brand names. They accepted 11 items and gave me... 1 cent?! I am outraged, as I could have traded those items in for other used items locally-- my son actually needs new clothes!, or I could have donated these old items to family members in need of good clothes. This place is a total ripoff. I hope someone will start a new resale site that isn't such a scam.

I was in LOVE with this store... but no longer. I sent in my stuff - they kept about 50% of it & returned the rest. When i got the items back, i could understand why some of them were returned... same with the 2nd bag i sent in.
But then... the third bag i sent in, which i VERY meticulously chose clothing for, so as not to get as many back...(i sent in very nice name brand boots (which they said they were in need of... and outerwear...) they kept ONE ITEM... and it wasn't even a "cold weather seasonal item" that they supposedly needed.
I am SO PISSED. I made 70 cents. Wtf,
On top of that i had to wait a MONTH to even order a damn cleanout kit. I logged in the day it kept telling me to wait until and ordered a kit immediately. Then i get an email from them that it will be a month before the kit processes. So i wait a month - to get 70 cents. SEVENTY CENTS. Wow. And i will be paying $12 to get the rest of the items back. So technically i lost money.
I am disgusted. And were i to buy an item like the one i got 70 cents for... it would cost me at least $10. What kind of mark up is that? Un-f-ing-real.

I am new to ThredsUP. I sent in a bag of clothes and a second bag of boots. They sent me email confirmations (sort of like tracking) to keep me apprised of the steps to process. It seems to me that 4 weeks to process a bag is a bit much, but I'm not in a hurry nor count on any money I may make.

In the meantime, I bought a beautiful Blazer from Saks. I think it was about $28 and with shipping a little over $30. The blazer is gorgeous. I am a plus size, so it's harder to find nice things in my size (20). The blazer came in about a week and I am very pleased.

In the last 2 bags I sent, they accepted 21 items for a total payout of $20! Yes, you read that right... less than a dollar for each item! One of the items was a pair of Express shorts (NEW WITH TAGS) that retailed for $40. They gave me 60 cents for them! THEN, when I went to cash out my $20, it only showed a credit of $13.21. In what world does that make sense? I'm so confused and can't find ANY information accurately explaining why the payout is different from the credit listed. Furthermore, it seems as if they change their shipping policy like the wind blows. First it was free to send in a bag, then it was $5.99, now it's $10.99? AND, on the page where they break down what they kept, they don't itemize what they paid for what item, nor do they explain how they got to the number they got to. They don't list what they charged for shipping ANYWHERE, yet my totals don't add up. NOTHING on their site explains this in detail and there is no customer service email listed. This is the worst company ever. COMPLETE SCAMMERS! They are making BANK off of us and there is nothing we can do. DO NOT send your clothes here. Use a local consignment store or ebay... heck, even a yard sale would bring in more money! I am SO angry!