thredUPReviews 6,181

This company is horrible. I regularly sell clothing and related items using a variety of resale options. ThredUP provides the least value, and is the least customer service friendly of all organizations. Their business practices border on fraud. It takes 2 weeks or more to get your funds, they pay less than market value, they charge you to ship items to them, and then they set up a crazy system for pay outs THAT DOES NOT WORK. I sent bags to them in October. I have yet to be paid - albeit the average $2/item payout for name brand, high end clothing (Tory Burch, J Crew, Kate Spade, etc). Just a horrible, horrible, company. STAY AWAY. If I could rate a NEGATIVE, I would do so.

I'm a classic case of falling in love with one or two staples, then wearing them into the ground. It's great to be able to restock with my old favorites at a cheaper cost (or in the case of some of these, being able to find them at all.) My only caveat with ThredUp (as with any consignment) is that you get NOTHING when you give clothes to them. I've priced out what I received from items sent in vs what I can see they sold the items for, and it's something around 5% of where ThredUp priced the items. So now I just donate my clothes and only buy.

I sent a huge bag of brand name clothes to ThredUP. They "accepted" only eight with a $5 payout, but somehow my "unaccepted" ended up on their site. On their Facebook page they delete any negative comments from sellers (of which there are many, daily). Today I posted a link to their review on resellratings.com (which they themselves direct sellers to in their very gaslighting post from 2013 found here: https://www.thredup.com/bg/p/we-want-to-buy-100-of-every-bag-you-send-us-period-oh-and-were-human) and they blocked me from their Facebook page. Shady, shady business. Great deals for buyers, on the backs of their sellers.

I sent in a bag of clothes and accessories, and elected the option to have any unaccepted items sent back to me. The bag that came back was missing a very nice watch that they said was not accepted by them. After trying to contact them (the only way is by online chat), I was sent an email stating that the item was sent back to me. I have no recourse to get my missing item back, so they are allowed to keep it for free. To add insult to injury, I received $2 for the 5 accepted items.

Buying from ThredUp haso been positive overall, minus the hefty shipping charge. Do free shipping, ThredUp, or make it a reasonable fee. No one wants to pay for shipping. Hope you don't need to return an item, too. Sometimes, it's cheaper just to keep the item.

Finally, I won't sell to ThredUp in the future. They accepted 16 of the barely used, brand name items I sent for a whopping $20, barely $1 an item. Felt like a waste, and I probably would have gotten more at a local consignment store.

Several shirts were supposed to be an XL, no go. My friend who is a medium can fit into them. A few items fit perfect, including my new favorite jeans... so it's not all bad. BUT, out of the 20 items I have ordered, I can wear 4... not very good odds. The sizes should be checked and resized if incorrect. Maybe in inches instead of actual sizes? Quality on about half of the items was less than advertised, so 50% were spot on with quality.

This operation is fraudulent. I sent in a large bag of clothes, almost all designer label and in very good condition. Some had never been worn. After they only put 4 of my items up for resale I tried repeatedly to find out where the rest of my items went. After exchanging several emails I was still unable to get an answer of their fate nor was I able to get the items returned to me. Next time I will take my items directly to the Salvation Army.