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thredUP Reviews Summary
ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I ordered a pair of shoes. Upon arrival in great packaging, sadly they were too big. I returned the shoes following easy steps found online. I received my credit and reorders some items for my son which arrived in same great polka dot box! Easy Peasy
Better then retail! Items is as described and beyond convenient! Comes to the door and can be returned easily if it doesn't fit or is no what you though. What's better then this!
Saw it, wanted it, used money from my account to get it and presto a few days later it was in my hot little hands or should I say, hanging from my wrist! Awesome experience all the way around!
I ordered what I thought was a shoulder purse and when I received it and opened the box to my surprise it was TINY! Slightly larger than a wallet. However, the service tech was very understanding and sent me a Return Label immediately. So alls well that ends well. I will continue buying from ThredUp. Love their style.
I have no complaints! I recieved quality, name brand items at fair prices, shipped to me quickly. I will continue to shop at ThredUP whenever good promotions are available. It would be great if there was even more selection!
Working with thredUP couldn't be easier as they provide the shipping envelop, including the mailing label, they bill you for shipping after they receive your package & they keep you posted through the entire process of accepting & marketing the items you've sent. Then, to make the transaction sweeter, you can use the money generated by the sale of your items to purchase great deals at thredUP. Fabulous system!
I've always loved ThredUp since I discovered a way to get rid of my clothing I don't want anymore and getting some money back for some of it. I've earned about $70 through the service!
I have ordered from Thred Up several times. My items always arrive quickly, they are always wrapped neatly and they always look great - all at a great value
Experience was simple but one of the pair of pants I purchased was labeled as regular but was actually Long. Other than that it was simple.
Photos were good but lack of fabric specifics made this purchase go straight into the donation bin. Given the price I'd still come back for more steals but will 100% stick to brands I know.
I can't rate the jeans, I've yet to receive them. Not impressed with shipping.
I bought ~$75 worth of clothes and about $30 of it fit. I returned the rest for credit, and bought another $60 (the $45 credit plus another $15). This time maybe $20 of it fits and I won't bother trying again.
It's not that the clothes aren't nice - they're all fine, and they're packaged up quite nicely too. It's just not a good way to buy clothes. I'm better off going to local thrift shops, which have a smaller selection, but also lower prices (even here in Los Angeles), and I don't end up with mostly things I can never wear.
If you know your size in a particular brand for sure, go for it. I got a pair of Converse that are lovely and fit. Otherwise, I wouldn't bother.
I loved opening my ThredUp box. It was so fun to get such amazing deals. I like buying used because fast fashion is so wasteful. I love giving a second life to clothing. ThredUp understand me! I just wish I knew odd be getting a free cleanout bag with my order. I spent an extra $9.99 for a separate one.
I have been using Stitch Fix for over a year and spending a significant amount of money on new clothes. I can now pick from the brands I love and get an honest estimation of the clothes I'm getting. I love my new wardrobe-and it's susty!
Love the clothes I got. Exactly as described. Loves the packaging! Made me feel special. Addicted to this site and the savings!
Very happy with my experience. I love the prices and the variety of clothes. I also am very happy with the customer support.
I was told the items I ordered were in pretty good shape and one came and is ripped right in the front.
I sent in a bag to sell with about 20 barely worn clothes and a couple that were never worn with tags on it. All were still in style, but some were a little older. It took so long to process the clothes (I sent it at the beginning of November and just got the email saying it was processed) and they only accepted one item (the oldest clothing item I sent them). Not only that, but they also don't tell you what they rejected, so there's no way to know what of your clothing items get donated unless you keep track of it yourself. My overall payout was $0.35 for plenty of on-brand styles that would have gotten so much more a regular consignment shop. They also recently changed their payout method that is poorly explained and there is no way to contact costumer service other than a dinky little chat thing.
From the business
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members