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thredUP

2.6

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
833
shipping
795
returns
583
quality
738
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Virginia
1 review
3 helpful votes
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Thredup experience
January 6, 2017

I won't be using their services again. They move to slowly when it comes to processing your clothes and paying you. The amounts they pay for clothes are comically small given the value. It's a better deal to go to a different site or a local consignment shop.

Date of experience: January 6, 2017
Wisconsin
1 review
1 helpful vote
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Low payout and long shipping time
January 6, 2017

I sent in a bag with about 20 items in it. They claimed to only want 4 of these items to resell. They paid me $1.50 for all 4 items. One item has already sold for $10.99.
For some reason when you buy something, it starts on a FedEx truck and then gets transferred to your post office. This delays the shipping by at least a day, when the FedEx truck could have just delivered the package to me a day earlier instead of the post office.

Date of experience: January 6, 2017
Michigan
1 review
0 helpful votes
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Gorgeous in Navy Blue shoes
January 6, 2017

I purchased a pair of navy blue patent leather J Crew flats. Just what I had been looking for. The color is a perfect navy and the shoes are in fantastic condition. Leather all over and a comfortable fit. I cannot pay 100s of dollars for name-brand shoes, so the price I paid was extremely affordable.
It's fun shopping on thredUp, and the prices are just right for me.

Date of experience: January 6, 2017
Virginia
1 review
1 helpful vote
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Great deal
January 6, 2017

The clothes are great. Doubled my wardrobe for a quarter the price. Did have to return some items since they didn't fit right but it was very quick and easy (I did store credit). Only comment-they list chest size and length on dresses (very helpful since brand sizing varies a lot) but I could use another measurement (waist, hip) to help since the description of the style of the dress was sometimes wrong or confusing.

Date of experience: January 6, 2017
Alabama
1 review
0 helpful votes
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Great!
January 6, 2017

Second time I've bought from Thred up. Quality and pricing are great and what an awesome way to help recycle!

Date of experience: January 6, 2017
Georgia
2 reviews
0 helpful votes
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Thred Up is the best!
January 6, 2017

I have ordered a few items from Thred Up. They are packaged so nicely I feel like I'm getting a gift every time I open a package from them. Items are quality, unique and appear just as they do online. I'm so happy I found Thred Up!

Date of experience: January 6, 2017
Minnesota
1 review
0 helpful votes
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Terrific!
January 6, 2017

The package that I received was neatly packed. It certainly looks like the shipping department takes pride in their work.

Date of experience: January 6, 2017
Connecticut
1 review
0 helpful votes
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Looks great
February 7, 2017

Everything arrived in good condition and on time. Can't wait to see how everything fits!

Date of experience: January 6, 2017
Minnesota
1 review
0 helpful votes
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Loved EVERYthing in the box!
January 18, 2021

Great quality items wrapped with care. Fun to open!

Date of experience: January 6, 2017
New York
1 review
0 helpful votes
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Toddler and Me Both Very Happy
January 6, 2017

I went on looking for used leotards because my daughter is trying dance and finished with a seemingly never worn leotard for her and a beautiful Banana Republic sweater for myself. As a bonus I found $4 tap shoes in her size, which she has been clicking around the house in, just delighted.

Date of experience: January 6, 2017
South Carolina
1 review
0 helpful votes
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Good products and quality
February 7, 2017

Loving this site. Two orders so far. Very happy with my purchases

Date of experience: January 6, 2017
Oregon
1 review
0 helpful votes
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Quick, Easy, As Described
January 18, 2021

The photos on the site are exactly as pictured and they are shipped promptly.

Date of experience: January 6, 2017
California
1 review
0 helpful votes
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This website is genius.
February 7, 2017

What a great idea! The best part is if you don't like it or it doesn't fit then you can return it at no cost and have credit to use next time. Great name brands, I've found a few new brands I would buy again. And the purse selection is fabulous. The way the box arrives is super cute too, you can tell someone took some time to fold your item just right so they fit just right in the box with the tissue paper.

Date of experience: January 5, 2017
Maryland
1 review
0 helpful votes
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Quality for a great price
February 7, 2017

Thank you for another great order filled! I'm hoping you will expand into young men's! My son is growing out of the children's sizes.

Date of experience: January 5, 2017
California
1 review
0 helpful votes
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Thred Up Is Simply The Best
February 7, 2017

I love ThredUps amazing prices, fast shipping, and easy to navigate website. I tell all my friends about the site and love that by buying my clothes second hand I'm doing good for the environment (and my wallet!). Thank you ThredUp!

Date of experience: January 5, 2017
California
1 review
0 helpful votes
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ThredUp ROCKS!
January 6, 2017

I love my purchases from ThredUp - and I love reducing my footprint on the planet by recycling clothing!

Date of experience: January 5, 2017
Florida
1 review
0 helpful votes
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Great choices, great deals!
February 7, 2017

I've just recently found the site & have already ordered 3 times-maybe I better start having my neighbor receive the pkgs. I LOVE IT!

Date of experience: January 5, 2017
Illinois
1 review
0 helpful votes
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Pretty Good Service
January 18, 2021

ThredUP's service is very convenient but I wish the shipping fee wasn't subtracted out now from earnings (I think this is new?). Bags take long to process but they say that's improving and I'm sure it will in time. Overall payout is not much but better than nothing. Not sure if I'll continue or just donate but for the bit I've earned I've been averagely satisfied.

Date of experience: January 5, 2017
New York
1 review
0 helpful votes
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Awesome
January 6, 2017

Ordered a pair of shoes. They arrived on time and were exactly was i had expected. The shoes are in great shape. They look brand new! And i got them for way less that in the department stores.

Date of experience: January 5, 2017
Missouri
3 reviews
1 helpful vote
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Great
January 6, 2017

I love ordering from QVC! I am always satisfied with my products

Date of experience: January 5, 2017

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+448
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