ThreadlessReviews 81

AWFUL company. I ordered a shirt on Jan 31 8:30AM with their Valentine's promo with the expectation of having for a performance on said day. They claim 2-5 business days for processing, then another 2-5 for shipping. As of today (Feb 18) I still have not received it. AND they won't refund my money, instead they talk around excuses and shipping times and closed dates that aren't even relevant to the order (even had the nerve to say they are close on the 17th, well YEAH but that is still later than the day you said it would arrive.) GARBAGE and I am sure they don't pay the artists enough. Go with any other online tee shirt company other than this one.
AND THIS UPDATE RESPONSE BELOW FROM THEM IS LAME. If you provided good customer service, which you don't you will have refunded me already. Also I was in touch with you more than five business days regarding it and you gave me a run around answer. And hey note, the President s day holiday has nothing to do with it. You were already negligent in shipping it on time. They are deceptive in advertising and shipping. Why did it have a tracking # for over a week without any other records? Because they didn't actually ship it on the 7th, just created the label. Big difference. Weak excuses.

I spent over an hour diligently selecting a few shirts because of the incredible advertised pricing. Total scam. Shirts were advertised as $15 deal per shirt, got an additional offer of 20% off for signing up, total scam. A $30 total before the 20% off ended up being $56 and change. Nothing was honest. I would have purchased at least one shirt if there were transparent pricing. The fact that the whole thing was an experience in lying and cheating prevents me from doing business with them.
Also, there are computers and larger car parts that ship less than what they charge for a featherweight t-shirt.

I ordered an item on 7/16. It is now 11/5 and I haven't received it. I asked for a refund several times but the owner had decided to take my money and not send anything. As of today he is saying he may ship it out(?) This company is a joke! BAD CUSTOMER SERVICE, BUYER BEWARE! They will just take your money and run. They don't care about customers!

If you click the Distribution + Online Exclusivity upgrade button then you enter into an exclusive contract with Threadless. If you want out you have to email them. Then somebody may respond and tell you when your contract is up. I confirmed through email that I do not want to be a part of any exclusive program with Threadless. They confirmed that they would "make that note on the contract so it doesn't renew. It should be active and reflected in your account until it lapses in September of this year." BUT they renewed it anyway.
I suggest you not get involved with this company. I have regretted working with them too many times now. I feel like they have been rude to me as I try to navigate working with them. They have also been careless, unorganized, unprofessional, and the product quality has gone down. No reason to take a risk and enter an exclusive "contract" with this print on demand site. I wish there was more info online about how difficult Threadless is to work with.

Love the designs found on Threadless, and when my second order arrived (on time, I must add), I found the sizing not to be what I wanted (I reduced from a XL to a L). Customer service got back to me within 24 hours and helped me make the correction without cost to me. Very helpful, and the designs are fantastic!

This fabric is so cheap and shear that I cannot wear the shirt without another shirt underneath or it will be immodest. I paid $51.99 including shipping for a shirt which cost around 40 cents to make. This company is going to be out of business soon if they do not improve the quality of their products. I will personally never give Threadless one more cent of my money.

I ordered a hoodie through Artist Shops for one of my customers and it's not going to make it in time for Christmas. I ordered it 10 days before the shipping cut off date and its going to take 12 days to ship when it should have taken 2 to 5. That makes this order 18 days late. That is unacceptable. I am a new business that is trying to build a customer base. When they don't follow through with deadlines it affects my integrity as a business owner. Not only have they lied to me, they make me lie to my customers. They have also put my own lively hood at stake because I rely on income to be generated from this product. I lost money on this transaction. I reached out to customer service and it took them two days to get back to me. Then they said it was coming by Dec 28th! I responded to them very upset that this product will not arrive on time and they never responded back or apologized for it being late. Threadless should be ashamed offering this faulty product to business customers. Do better.

I ordered a Men's 2X black Nakatomi Plaza Christmas Party Survivor shirt to wear to a Christmas party I am attending tomorrow. Normally, I would order a XL, but some brands run small, which is fine.

The shirt arrived today. It is a women's medium yellow shirt, and the print looks like someone took a fuzzy gif and enlarged it to fit the shirt…making it horribly pixelated. This isn't something I would allow even my daughter to wear.

I have emailed, sent FB Messenger messages, and tried to call. The phone line was busy no matter the time I called.

I feel like this shouldn't be a something hard to understand but I just recently bought two hoodies and now it is the 6th and I am still waiting for order. What they really need to think is docking an artists pay just because they used their account because their husband doesn't know how to use the internet is completely unfair unless I am going to be refunded for making such a mistake because keeping the 77 dollars in their pocket and not paying us artists fairly is what is messed up. I will be leaving the Threadless platform once I am properly refunded and do my business elsewhere.

When adding an item on the site, it says this: Free Shipping On US Orders Over $99. See checkout for details (excluding Shoes, Skateboards, and some Wall Art).

I go, cool! Add three shirts, add a shower curtain, none of these are on the items that are excluded. Go to checkout, price before tax + shipping is over $99, put in US address, annnnd the shipping is not free. What? Since I don't have social media, I then text their support line since I thought it would be pretty fast with responding, although it does take them a few hours to respond to our back&forth conversation. Which is ok! I don't blame the support.

They say it's because I had TWO orders, since their shower curtains ship from a different facility it counts as a second order, and they also state that they mention this on the website. Just light scrolling through the website I don't see ANYTHING about this, and the banner literally says to 'see checkout for details', which I did: and after you input your address, billing info, etc., it THEN states all the way at the bottom of the screen that it's 'discounted shipping' and that it only applies to the first order (which, it technically should be one order, even if you ship it from two different facilities that's on you the company?). Why is this so hard to explain during the process; so that I understand why the shipping fee is there? They didn't offer to comp the shipping or anything, which was really frustrating since I did want to buy these things for my friends!

Anyways, I wouldn't bother if I was you. There are loads of other t-shirt sites out there, and I wasn't given anything other than incorrect info. I do NOT blame support, however it should be very clear and easy to understand why you aren't getting a special discount that they clearly advertise when you try adding an item on their website.

It is NOT my fault you guys have two shipping facilities, and I should NOT be charged for extra shipping just because you have to go to a different facility for your shower curtains vs shirts. Unfair, and it doesn't state that on the website unless I go maniacal and click on every link in your site to eventually find the answer I'm told is apparently there.

I've been a Threadless customer for over ten years. I have noticed a significant drop in quality for their shirts. The design begins to peel and crack within a year of purchase. And it's a shame when I compare those shirts to ones I bought 10 years ago that are still holding up and look better.

Designed a t shirt, simple logo format, 4 colors. The colors bled into each other at the edges, looking horrible! How can that even happen with current technology? They told me it was my fault and would not take the blame! Took the design to printify and it came out PERFECT with the exact same file! Do not use this $#*!ty web site and company!

It should not take 2, 3, 4+ weeks to ship from FL to the Midwest. If you're charging you're customers for shipping, you should get the product in their hand no more than 4-5 days after the print has been made. I've dealt with much smaller made to order clothing stores that are able to turn an order around in 1 week flat. Till your shipping improves or it's free, I won't order from y'all again. Shipping this slow is bad business.

Trying to stay away from the dreaded Big A so I ordered $300 of Christmas gifts from Merriam-Webster website (supplied by Threadless.) Submitted order (and paid) on December 12. One shipment arrived on December 20, the second on December 24, and the third won't arrive until January 3, or 22 days after the order was placed (and, needless to say, well after Christmas.) Tracking updates (shipped w/DHL) were completely useless, such as "we don't have any information to give you." Threadless customer service was chirpy and inane, "hang in there, it'll be shipped soon!", again completely useless.

The products that have arrived have no consistent quality control whatsoever: a ladies small is the same as a ladies medium is the same as a child's large tee shirt; the hoodie had obviously already been washed and shrunk, leaving unremoveable sticker glue all over the fabric; the tote bags aren't cloth but are some kind of plastic-feeling "unwoven fabric". The mugs aren't here yet (those friends got a Christmas IOU) so who knows? Expectations are not high.

So much for trying to avoid Amazon. Guess I'll have to keep looking for independent vendors because I will never order from Threadless again.

Update: Contacted by Threadless customer service, who tell me I need to send them PHOTOS of the problematic items before they'll "make it right." Wow, talk about adding insult to injury. And their response to the slow and erratic shipping? "We've experienced delays due to high demand." High demand during the holidays. Who'd a thunk it?

Ordered 2 hoodies one 2x and the other a 3x but the 3x was smaller than the 2x and didn't even fit me? Super thin quality pretty bummed out about my purchase with them. Neither one fit me and I'm a 2X.

Same experience as many other reviews. The print quality is terrible compared to how it used to be.
In the photo, the shirt on the left was ordered in 2012, and the print is barely faded. The shirt on the right was ordered in January 2021, and has obviously deteriorated, even though it's only ever been washed on 20 degrees. The same goes for all the other shirts from that order. Whenever we wash them now all the clothes in the machine are covered with print particles. Won't be ordering from Threadless again.

Very low quality. Designer's image was lovely but the transfer was sub par. I followed the directions and the transfer started peeling significantly after the second wash. No option to review on the threadless website.