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ThreadlessReviews 81

1.6

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Threadless Reviews Summary

The company has garnered significant negative feedback, primarily centered around poor customer service, extended shipping delays, and declining product quality. Customers frequently report issues with unresponsive support, misleading pricing, and unsatisfactory product durability, leading to a lack of trust. However, a small number of long-term customers have noted that they once enjoyed better quality products, indicating a shift over time. Overall, the prevailing sentiment reflects frustration and disappointment, suggesting that the company must urgently address its operational inefficiencies and improve customer relations to restore its reputation.

This summary is generated by AI, based on text from customer reviews

service
16
value
15
shipping
17
returns
12
quality
14

We monitor reviews for authenticity

Italy
1 review
4 helpful votes
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In the past years the quality of the service went down the drain, i was a huge fan of them, very disappointed.

Date of experience: July 25, 2014
New Jersey
1 review
2 helpful votes
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After 19 days, still getting nonsense replies to my queries about why I haven't received the shirts and why there is no indication on the tracking sites that the package was ever sent.

Date of experience: April 19, 2014
California
1 review
2 helpful votes
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I ordered a shirt, and shipping was supposed to be "5-8 days" It's been 2 weeks since i've ordered and I still haven't gotten my shirt.

Date of experience: February 23, 2014
Canada
1 review
1 helpful vote
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Horrible experience...
February 7, 2014

Horrible experience... refused to pay return shipping and ignored multiple polite requests asking Why I had to pay for such a basic service as return shipping. Total purchase was 52$ and ended up paying an extra 45 in shipping and double customs... BS. AVOID

Date of experience: February 7, 2014
Canada
1 review
1 helpful vote
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This website is crap
February 7, 2014

This website is crap. They take months to send items and then if you try and get an exchange they make you repay for shipping both ways. What is that! Horrible Service and rude people.

Date of experience: February 7, 2014
Arizona
1 review
1 helpful vote
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Ordered a tee shirt as a Christmas gift for someone on Dec. 8,2013. Never received it until today, Jan. 8,2014. Crappy service! I've had problems with them before, but gave them a second chance. NEVER AGAIN! They did send me a coupon, but I would rather have had the shirt in time for Christmas.

Date of experience: January 8, 2014
Massachusetts
2 reviews
7 helpful votes
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The site offer cool designs, but the t-shirts they print on are not worth the money. The shirts are cheaply made and tissue paper thin. After a few washes I'm sure it'll fall apart.

Date of experience: August 13, 2013
California
2 reviews
8 helpful votes
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Threadless is a great place to buy really original tee shirts. I just think their prices are way too high.

Date of experience: August 11, 2013
Greece
7 reviews
11 helpful votes
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Really good site
July 18, 2013

Really good site. A little on the expensive side, but the quality is excellent, so I guess you're paying for that. Would recommend and i'll certianly use them again.

Date of experience: July 18, 2013
Portugal
1 review
18 helpful votes
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A few months ago I made my first order on Threadless. It still hasn't arrived. 15 t-shirts were, presumably, lost in the mail or not even shipped. I haven't heard a thing from the Customs office in my country so it's safe to assume that it hasn't arrived. Efforts to contact them have proved fruitless as I got no answers. I live in Portugal and our Customs service can be a bit prolonged, but i have never ordered something from America that took this long to arrive. If you are looking from a dependable t-shirt store i would not recommend this one. As for what i see from other people in my country at least, delays in shipping are always ridiculously large, my case being the most alarming.

Date of experience: May 24, 2013
Virginia
1 review
2 helpful votes
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My daughter and I have had trouble with the website both times we have ordered. The website said that my credit card was declined but both times it took the money out of my account. There is no phone number to contact someone immediately, you can only "submit a ticket." For this most recent order, we tried to order a shirt several times each time their website system said, "the card was declined." Ironically, each attempt generated an order, even though the card was declined, and multiple amounts of money were taken out out of my account. I found a phone number to their warehouse but received a message that stated they don't receive phone calls for "Threadless." I did get a faster response for this ticket than the previous ticket when I was having trouble getting the shirt ordered. I was told in the return response that the money that was taken out of my account may not be returned for up to a month, which is ridiculous since none of the merchandise had been shipped yet and the extra orders were cancelled. I think the company need to update their ordering system, resolve issues right away, ethically return money right away, and update their customer service. The shirts are cute but I don't think it is worth the aggravation, all of the trouble with their website, and the inability to resolve problems immediately.

Date of experience: April 12, 2013
Australia
4 reviews
8 helpful votes
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Ordering process is good, shipping speed is good, frequent sales and discounts on shipping is good. T-Shirt quality varies enormously, seemingly with the size and style of shirt. Smaller ladies sizes were nearly transparent and might as well be made of cheesecloth, had holes after ~ 10 washes. Larger ladies sizes were ok, but an odd shape (very long in the torso, making designs that start at the bottom of the shirt start around your knees). Men's shirts were ok quality but not great. Shirt tags are removed so you can't see the manufacturer's brand.

Date of experience: April 3, 2013
GB
2 reviews
7 helpful votes
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LOVE this site
December 19, 2012

LOVE this site - even if the "pre-paid customs shipping labels" sometimes don't work out right money-wise. Had to pay an extra £11 once for customs, even with the pre-paid label, but the shirts are a genuinely nice quality so you don't mind that much:)

Do what I did and wait til they offer free Internation P&P and spend a good few hundred dollars on tshirts - you won't regret it! Quality prints, nice unique designs and soft cotton shirts!

Date of experience: December 19, 2012
Texas
1 review
2 helpful votes
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Nice shirts bad (slow) service. Why does it take them 1 week to ship an order?

Date of experience: December 18, 2012
Maryland
11 reviews
8 helpful votes
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GREAT tee's at awesome LOW prices. And they're the carrier of MineCraft Tees! I LOVE MC, so, they're my go to. I wear their tee's about 5 days a week. Haha

Date of experience: December 9, 2012
Canada
4 reviews
179 helpful votes
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I love it it taes a little while to get the goods all the way from the USA but it is worth it a few prints are not perfect but that is the charm of a hand printed T! I am sure they would have no problem returning things.

Date of experience: October 12, 2011
New York
1 review
3 helpful votes
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I love the idea of community-based designs. Sometimes the runs are small and they run out quickly, but you can let them know your email address and be notified when they're back in stock again.

Date of experience: July 23, 2011
Brazil
4 reviews
6 helpful votes
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I love this website since the first time I visited it. The concept itself, to promote self designed and unknown designers T-shirts, it's just amazing. The designs itselves are indeed great and fun. The price ist afordable as well. There's just a but and reason why I don't give 4 stars... Last time I tried to order the best T-shirt ever and my truly #1 fav, it never arrived, they re-send it, and still didn't arrive. So they gave me back the money (thank God), but seems I can't order from my address anymore... it feels kinda of banned. I ahve to use another address.
And my size runs out so fast!

Date of experience: June 27, 2011
GB
99 reviews
406 helpful votes
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Ive found this site just recently whilst surfing and apparently its similar to other custom tshirt sites, nothing much pretty different i guess. But what i like bout this one, is that they have a permanent slogan for typetee competition. You can add a new slogan everyday for voting which takes place for a week, and if you get highest votes then you get $2500 cash + $500 for every print of that slogan tshirt +$200 cash or $500 voucher to use in store. So its really great for everyone who has a creative fun streak and can make a new slogan everyday and be in with a chance of winning fast easy money. Their slogan direct link is www.threadless.com/slogans
Go check it out... if youve got what it takes... :))

Date of experience: April 7, 2011
Illinois
4 reviews
17 helpful votes
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Always been a fan of these guys. Great fitting shirt stock and smooth ink prints. Always good quality. I'm against there recent attempt to get into "high end"clothing but I understand its grow or die in the online business. Usual shipping times are 5 days and the cost of shipping sometimes seems high.

Besides its downsides Threadless.com has become a clothing MECCA for me and my friends. I can't speak enough to the quality of there shirts. Always top notch. They use American Apparel stock on most of there items so the fits are on par with AA sizing.

I didn't give it a <3 due to the fact as of late they have not been shipping as fast as they used to and there prices have raised to the avg $20 plus range on new prints where it was at one point $10-$15 avg. This is probably due to the recent price boom of cotton, but still its an issue when competitors still have $10-$15 dollar shirts available

Date of experience: February 27, 2011

From the business

Shop Threadless designs on apparel, home decor, & accessories like t-shirts, v-necks, sweatshirts, tapestries, art prints, mugs, phone cases, throw pillows & more featuring designs created by independent artists.


threadless.com
Founded in 2000
Chicago, IL, United States