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The ZebraReviews 263

2.8

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The Zebra Reviews Summary

The Zebra has a rating of 2.8 stars from 263 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Zebra most frequently mention insurance companies and personal information. The Zebra ranks 4th among Car Insurance sites.

service
61
value
61
quality
51
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Washington
1 review
0 helpful votes
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Absolutely wonderful
October 25, 2020

Great service, very helpful an extremely amazing experience! I definitely recommend people to use this site if you're looking for great service!

Date of experience: October 23, 2020
Illinois
1 review
0 helpful votes
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Great experience!
October 22, 2020

I had the pleasure of working with Ashley N and couldn't have asked for better service! She stayed on the phone with me for over an hour making sure I was getting the best deal out there. Thanks so much, Ashley!

Date of experience: October 21, 2020
Washington
1 review
0 helpful votes
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Great customer service
October 21, 2020

It was very refreshing to receive an excellent rate on my car insurance. Not only that, The customer agent remembered me, and I called 1 month earlier. If gives you the small business feel with a large business service. I'm very happy with my new car insurance.

Date of experience: October 21, 2020
Arkansas
3 reviews
0 helpful votes
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Just Great
October 20, 2020

I have nothing else to say but GREAT, GREAT, GREAT! Zebra saved me around 1900. 00 on a 6month policy. I will never go anywhere else but Zebra. The Rep was wonderful he made sure to get me the best and cheapest full coverage possible. I have no complaint what so ever. Keep up the good work yall AWESOME. A VERY BIG THANK YOU SO MUCH! I will be calling to have another policy switched to Zebra. Guys I'm telling you this is a GREAT company try it you will not regret it!

Date of experience: October 20, 2020
Ohio
1 review
0 helpful votes
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Great service
October 20, 2020

Enjoy my experience working with Zebra in finding me a lower rate on my auto insurance. Highly recommend!

Date of experience: October 19, 2020
California
2 reviews
1 helpful vote
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Great experience
October 15, 2020

After years of paying high premiums Chris took the time to explain to us exactly what I was paying for and worked with me to find something that was above the California legal requirements- but was nearly half of what I was paying annually!. He was even able to get us extended road side service and still saved us $2,000 a year!

Date of experience: October 14, 2020
Oregon
1 review
1 helpful vote
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Agent was amazing
October 15, 2020

The gentleman who helped me set up my insurence was nice and helpful. Explained everything to me and made sure I got the best rate. He helped me get a rate 100 dollars cheaper then what I was getting quoted by most companies. Would highly recommend.

Date of experience: October 14, 2020
Texas
1 review
1 helpful vote
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Thank you Chris Dodson
October 10, 2020

My agent Chris Dodson got me a rate I could really work with, and it had all of the actions I needed.

Date of experience: October 9, 2020
Michigan
1 review
2 helpful votes
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After Progressive raised my rates to an unaffordable amount, The Zebra gave me a quote that was a third the price. When I called to complete my purchase, the rate was $30 less than the quoted price, and I am happy to say that they've got a customer for life. Thank you so much for saving me money and providing the same, if not BETTER, insurance than Progressive. The negative reviews are more than likely people who failed to do research or have poor driving records. I'm more than happy with the switch! Thank you!

Date of experience: October 7, 2020
Arizona
1 review
2 helpful votes
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Margie Avey
October 8, 2020

Ver satisficed with The Zebra Auto Insurance. Melissa was very helpful and kind on the phone. She answered all my questions

Date of experience: October 6, 2020
Tennessee
1 review
3 helpful votes
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Good Job
October 5, 2020

The Zebra is fast and easy to use.
Much better than the competition.
I would highly recommend them to anyone wanting to lower their insurance.
Hey hey save me $80 a month.

Date of experience: October 4, 2020
District of Columbia
1 review
0 helpful votes
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After providing the zebra with my info, I got what seemed to be some realistic estimates. I suspected that the final quote from the insurance companies would be a few dollars different, but that's not what happened. Instead what I learnt from the two insurance companies were surprising.

First was Liberty Mutual - on the zebra their estimate was $104 and when I called I was quoted $204 per month. The only good thing with Liberty Mutual was that they said that after 60 or 90 days they remove my information from their system. Also I could contact them for a link to have my info action removed.

Them there was Geico. For whatever reason they were the only company for which I received a conformation code. When I called the rep was somewhat obnoxious and not very willing to help. He did not like that I was uncomfortable providing him with my info and when I asked for the estimate, he insisted that I had to give him all my info. He said something to the effect that they need my info so they can bill me accordingly, to which I said, I'm shopping around and just need an estimate. He seemed to be confused by my process when he said, "then why would you call us if you are not ready to purchase insurance?" He also told me that Geico provides the Zebra with fake estimates. Which made me disappointed because he was tiring to make me feel bad that I did not want to give him all my info (e.g. My house number and full name).
I think I was unlucky with this rep because I called both companies back and the second is around I got a better rep from Geico. Unfortunately Geico claimed they done keep your data but this rep was able to pull-up information about me from 2012.

All this to say that the Zebra seems to be providing estimates that are not even remotely close to what the insurance companies actually quote.

Date of experience: October 2, 2020
Texas
1 review
3 helpful votes
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Actually saved money!
October 2, 2020

I was going to stick with the same car insurance company but I thought I'd take a look just to see. The whole process was really easy and I was surprised to find rates for cheaper than what I was getting. I ended up switching and saving $160 for the 6 month period!

Date of experience: October 1, 2020
Georgia
1 review
15 helpful votes
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I called Ian Tuesday night about a lower car insurance rate. My progressive rate was to go up $30 a month. He was patient with me getting my information together. Liberty mutual was almost $100 cheaper.

Date of experience: September 30, 2020
California
1 review
13 helpful votes
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Easy and efficient
September 30, 2020

Got a quote then spoke to an agent so quickly! Very please with ease and effectiveness of this site!

Date of experience: September 30, 2020
Utah
1 review
1 helpful vote
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Just a website redirect
September 28, 2020

After putting a little information into zebras website all I got was a redirect to different insurance co. Websites to fill out all the pertinent information to get an insurance quote, so what was the point of having thezebra.com website in the first place?

Date of experience: September 28, 2020
Virginia
1 review
16 helpful votes
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Great Service
September 27, 2020

After filling out a few details I was given an estimate and a number to call based on my preferred selection of quotes. The first two selected company's quoted didn't pan out, but the 3rd one did, as they say 3rd time is a charm. I was connected with Ian Van Hoose my insurance, and he worked brilliantly at getting me the perfect policy to fit my needs. It was like talking to an old friend as he skilfully guided through the labyrinth insurance nuances to find the perfect policy, making it the easiest part of my car buying experience. Well done Zebra!

Date of experience: September 26, 2020
Tennessee
1 review
14 helpful votes
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Zebra
September 27, 2020

They have excellent service! The agent got me a really cheap rate, way better than the rates I have gotten before.

Date of experience: September 25, 2020
Tennessee
1 review
16 helpful votes
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The Zebra made it easy to get me the lowest quote possible. My agent is always on call when I need her. I've had to make quite a few changes since I started my policy and My'Linda has been eager to help. Personally this has been my best experience car insurance.

Date of experience: September 22, 2020
North Carolina
2 reviews
12 helpful votes
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They took time over the phone to get my policy correct. I didn't feel rushed or upsold at all. They truly were interested in getting me what I was looking for and making sure my coverage was what is required in my state.

Date of experience: September 22, 2020

From the business

The Zebra is the nation's leading, independent insurance comparison site. With its dynamic, real-time quote comparison tool, consumers can identify car and home insurance companies with the coverage, service level, and pricing to suit their unique needs. The Zebra compares multiple insurance companies and provides agent support and educational resources to ensure consumers are equipped to make the most informed decisions about their home and auto insurance. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 — it's "insurance in black and white."


thezebra.com
Austin, Texas, United States