The Walking CompanyReviews 38

While the sandals I purchased for $139 were nicely made of quality material, I needed something more dressy for my son's wedding. I attempted to return them and that's where the experience fell apart. I attempted to request a return label but kept getting an AI generated response that did not address my request. I then called customer service and was told that my purchase was past the date for an eligible return, but it wasn't. Sent numerous emails and left messages to only receive more AI responses. Finally, they responded and said I needed to take pictures of the sandals so they could decide if I could return them. I did and never heard back. I reached out again threatening better business bureau. I was sent a return label and sent them back. It has been 27 days with no refund in sight. Still don't know if they are going to "accept" my return. Horrible experience. Never again!

DO NOT BUY FROM THIS STORE.
They have had my return for a month and I still have not seen my refund. They charge $10 for servicing the refund, yet they don't actually do it. Giving them one more day and reporting them to both my credit card and the BBB

Ordering shoes is easy, returning is a different story. I ordered 3 prs of shoes and wanted to return one pr that didn't fit properly. When I clicked on the email to return, it gave me an error. It said that they weren't eligible to return. I emailed them and they emailed back, saying they would get back to me. After a few days I called them and they apologized and sent me return labels. They said when they receive it they will refund me. By the way, there's all kinds of stipulations for returning. Such as the box can't be damaged at all. All of the filling in the box must be there or your return will be voided. So after sending back, about 3 wks has passed with no word. I called and t hey checked and they had received it. They sent my credit right then and there. The problem is if I had not called, I wouldn't have gotten money back. I'll never order from them again.

I purchased two pairs of shoes online. One pair was already used when it arrived, and the other did not fit, so I returned them the next day. After two weeks, I asked about my refund. The company acknowledged that they received the returned shoes and would refund my money, asking for another 10-15 business days. Two weeks went by and I again asked about the refund and the rep said the money would be released "today" and asked for another 5 business days. Not worth the hassle when there are so many better online options.

I bought an expensive pair of sandals and contacted the Walking Company because the sole of the shoe detached after only one month. The response of customer service was that I was past the 30 day return period and a return required shoes to be unworn. They completely ignored the fact that it was a defective product. Do not purchase shoes from this company.

I purchased $125.00 shoes that broke around the 4th time I wore them. I called and emailed them and this is the response I got from Lawrence customer service "I'm very sorry for the delay in addressing your concern about the defective shoes…I'll investigate the status of your return and ensure that it is handled correctly." That was on Aug. 29 2004 and I never heard from them again.

Ordered 2 pairs of shoes; took 2 weeks to receive the order. Returned one pair at the end of July, just now received confirmation of the return and refund will take another 5 business days. That's 2 months? Unacceptable. Will never order from this site again.

Despite contact re shipment of my shoes and a promise of delivery, still no $100 shoes weeks later. I hope they're not thieves. Do not order from this company. I think it's a ripoff scam. I wish I could rate with zero stars.

I ordered these shoes back in November, 2023. When I put them on and started walking in them, the skin of my big toe of my left foot was torn, and the infection is still healing. I ordered the correct size shoe, and there is no excuse for this.

I bought shoes and wanted to return; I had to buy their $10 label AND paid $22 to ship back to them! I will never shop w them again. Thats $32 just to return. Never again

I have been buying shoes from the Walking Co. For over 15 years. I still have and wear the first pair I bought from their store in Reno. This is a superior shoe company. Expensive? Sure is but after 15 years of wearing all the pairs I've bought from them superior is all that comes to mind.

I have order from abeo for years. Have foot issues and the balboa flip-flop was the perfect solution. So figured the Maddie would be similar. Boy was I wrong!
Shoe was not even close to the picture of the one I ordered. Alittle big and the arch support is so different than my others I have ordered. I have them ready to return but after reading these reviews maybe I can make them work for around the house. At least I have my shoes if no return will be refunded. Will not purchase another shoe from this company

Place an order and paid. The next day my order was cancelled but I did not receive a full refund. They should not take payment until an order is shipped. With exchange I ended up $10 short. They don't care.

Sent me wrong merchandise. Many emails back and forth and photos of shoes. No customer service. They just want to keep your money with unethical business behavior. Wish I had read reviews here before doing business with them.

This is the worse company, do not do business with them!
My shoes i ordered were to big, want to return. Called them to no
Avail. I then emailed them and get an email response, we will be checking into it. Have not heard from them to answer my questions except I received an email to rate someone named Donnie that I never talked to or emailed, so I gave him a terrible review. I wish I read the review before I purchased the shoes! Stay away from this company!

Did a return for "store credit" and have heard nothing. Wrote them from their site (so I don't have a record of time and dates in my own mail) and still nothing. I'll try calling. If I get a credit, I'll order something else to use it up, but will never order from them again. I like Abeo, but not this much. Sorry the stores all closed because their on line business practices stink.

Walking company's website is glitched. WRONG size, so when I clicked my size for the ABEO sneakers and ORTHOTICS, it ignored it and kept some "cookied" size. I got the shoes and orthotics (which were on sale IF I purchased them with the shoes). All the wrong size, so I did a live chat to return, and the customer service representative showed me same shoes/orthotics but my correct size. It was shown in the chat. I was glad although a bit disturbed about the wrong size order. I return the original, and NOTHING for a few weeks. I do another live chat and the "person" on the other end kept spitting out nonsensical sentences. SO I CALL. The person said "good news we got your return!". TURNS out they had it for a while, because all of a sudden I"m getting emails confirming my return AS I"M ON THE PHONE with them! AND then suddenly I get another email saying my replacement shoes are out of stock. UGH! SO they sent me another email saying my orthodics were in stock and they charged the ORIGINAL price instead of the discount! (at least that's what the emailed receipt said). The CSR guaranteed me that I was not charged any more money...

Last early July I received two pairs of shoes in different shipments. One box was very beat up. I tried on both shoes and they were way too wide so I couldn't even stand in them so I put them both back in their boxes and contacted the company. Since it was the first time I had ordered from them on line they gave me one label to shop both back together for free. I put them in the mail that same day. 6 weeks later I got a message that they are refunding me for the cheaper pair but not the $109.95 pair because they said "I had worn them". When I called them back and explained there must be a mistake because I did not wear them they just said that I did and refused to give my money back. I reported them to the BBB ( where there were many more complaints) and the company sent the shoes back to me ( which I can't wear and do not want). This is not the same company it used to be ( I have bought many shoes from the store of this name over the years but that store was sold to an investment company who obviously tries to dump trash shoes on someone and keeps your money). I have talked to other people from their company and they have all said the same thing… they are keeping my money because I wore the shoes!Do not buy from this company. Now I have stopped buying from most companies online unless I know they have good service and are honest with hood products.