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The Unlock Team

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The Unlock Team

2.4
theunlockteam.com

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The Unlock Team Reviews Summary

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
99
value
99
shipping
92
returns
67
quality
98

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
Follow Logan S.
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Fast unlocking, a good site all round, will be using again and recommend to any and all.

Date of experience: May 15, 2014
Brazil
1 review
0 helpful votes
Follow Mohammed H.
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Just arrived on vacation and inserted the local chip and all is working perfectly. This is saving me so much on roaming and I can't thank you enough for the excellent work that you are doing, keep it up and I'll be back!

Date of experience: May 13, 2014
GB
1 review
0 helpful votes
Follow Ann P.
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My cell phone was unlocked with my previous provider and I tried to unlock it a few months ago withour success. This time I was easily able to unlock it within two hours without any problems. The process was simple and easy to follow, with good instructions and good support. I will unlock another one soon.

Date of experience: May 11, 2014
Arizona
1 review
0 helpful votes
Follow Dominic T.
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Just a good experience from start to finish. A working code, fast service from a dedicated and helpful website. My code worked when I typed it into the keypad and the price was also good.

Date of experience: May 3, 2014
California
1 review
1 helpful vote
Follow Kevin J.
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Told me they can unlock it and after I paid and after 12 hours they told me they can't do it. They said within 7 days I will get a refund. I have doubts
So I'll call my cc company and reverse it after 7 days.

Date of experience: May 1, 2014
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have recieved. If you contact us at [email protected] with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

DO
1 review
0 helpful votes
Follow Jacob C.
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Other sites were charging three times the cost. I had an email within moments of placing the order, and the codes themselves (two were supplied) within a few hours. The first code worked, first time. What I particularly liked were the detailed instructions provided, you need no unlocking knowledge to follow them, very simple.

Date of experience: April 29, 2014
NL
1 review
0 helpful votes
Follow Harry G.
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As an alternative to code unlocking this site is excellent, instructions showing how the software runs and unlocks is concise and easy to follow. It took around twenty minutes for me to complete the process and I have mu new Telus chip installed and running smoothly.
The price was competitive and service was very satisfactory, I would have no hesitation to suggest this site to friends and colleagues.
Thank you for the help and guidance, it is truly appreciated.

Date of experience: April 19, 2014
Canada
1 review
2 helpful votes
Follow Kevin J.
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Same as all the other 1 star reviews. Couldn't provide an unlock code even though their website says they can. So they charged my credit card when they knew they couldn't give me a code? Waited weeks and still no refund. THIS IS A SCAM SITE... ALL THE 5 STAR REVIEWS ARE BY THE SITE OWNER!

Date of experience: April 17, 2014
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have recieved. If you contact us at [email protected] with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Italy
1 review
0 helpful votes
Follow Georgina B.
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First code failed so had to contact customer support, very polite and resolved the issue in less than an hour, new code came and worked, happy with the overall service and would not hesitate to use them again

Date of experience: April 17, 2014
Canada
1 review
0 helpful votes
Follow Aaliyah B.
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A pleasure to do business with, the code was very fast and worked, the cost was raesonable and support were superb. I recommmend this site to all that need a phone unlocked

Date of experience: April 13, 2014
Canada
1 review
0 helpful votes
Follow Matilda B.
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Got my two phones unlocked in no time and at a very competitive price, not many good sites like this out there any more so thumbs up for the hard work and the excellent customer service you provided from start to end

Date of experience: April 12, 2014
Canada
1 review
2 helpful votes
Follow Joshua S.
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They say they can get you an unlock code, so you pay, then you get an email saying they actually cant give you a code and that you'll get a refund. But you do not get a refund and your out ten dollars. Try entering any code for any provider and the site will tell you it can unlock it for $10, its impossible and the site is pure bs. Looking back this website is too good to be true, don't give these theives a cent. I call bs on all the other reviews, they're too good to be true too.

Date of experience: April 11, 2014
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have recieved. If you contact us at [email protected] with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
Rebecca
The Unlock Team

Canada
1 review
0 helpful votes
Follow Patricia K.
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Code for a tmobile phone, so much cheaper than they were going to charge me which was crazy! The code was through in a few hours and worked nice, thanks.

Date of experience: April 4, 2014
New York
1 review
1 helpful vote
Follow Mark C.
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The best unlock service I ever used. My code arrived within three hours and worked like a charm. My provider refused to unlock the phone, but who needs them when you have great companies like this unlocking at half the price. Recommended and a great easy to use website.

Date of experience: April 1, 2014
New York
1 review
0 helpful votes
Follow Wayne I.
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I found this site searching for a code that actually worked, not an easy job for this cell it seemed. I had tried four different websites, none of which could actually unlock the phone or the codes they did send would not work. This code worked first time round without a hitch.

Date of experience: March 25, 2014
Arizona
1 review
0 helpful votes
Follow Michael S.
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Excellent service
March 23, 2014

Excellent service. We received three codes and had to try each individually, but there was no need as the first code worked as soon as I entered it. The code took a little longer than expected but was well worth the wait considering the savings. Thanks guys, recommended to anyone.

Date of experience: March 23, 2014
Florida
1 review
0 helpful votes
Follow George M.
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This was a great find, I go through phones so fast and locked ones are so expensive. Pay these guys a few bucks and it's the same, no lock, any provider, good service from a real good business.

Date of experience: March 20, 2014
Canada
1 review
3 helpful votes
Follow peter e.
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I have ordered unlock code for my samsung phone and they say its not possible. So i ask about refund. The tell refund is done within 10 business days. But I never received my refund back. I feel like scam my friend had same experience with them too. So please stay away from this website. They will never unlock your device and never give you your money back.

Date of experience: March 20, 2014
GB
1 review
0 helpful votes
Follow Martin M.
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This worked so well and the service was perfect. Staff were polite and all emails were answered within a few hours (I needed some assisitance as I'm not tech savy). I would receommend this site to all needing to unlock their phones, perfect service.

Date of experience: March 10, 2014
Sweden
1 review
0 helpful votes
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I was expecting a long wait (estimated by the company at 2 days) - code came through under a day!
Also, code entered with success first time.
Extremely impressed, and happy to recommend without hesitation

Date of experience: March 1, 2014