logo

The Unlock Team

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

The Unlock Team

2.4
theunlockteam.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

The Unlock Team Reviews Summary

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
99
value
99
shipping
92
returns
67
quality
98

We monitor reviews for authenticity

GB
1 review
1 helpful vote
Follow Andre R.
Unfollow Andre R.
Share Review
Report Review

A superb site with such a fast turnaround. Could not believe that the code came through to me so quickly and the price was better than competitive! The code worked first time upon entering it into my phone and my new service is up and running. Thank you for helping me through this.

Date of experience: July 21, 2014
Saudi Arabia
1 review
1 helpful vote
Follow Quentin R.
Unfollow Quentin R.
Share Review
Report Review

Good service
July 16, 2014

Good service. Code was sent the next day and worked first time round. Considering this was quoted at $80 through a different company I feel like I found a bargain here

Date of experience: July 16, 2014
Texas
1 review
0 helpful votes
Follow V S.
Unfollow V S.
Share Review
Report Review

SCAM...
July 11, 2014

SCAM... SCAM... Charged my credit card twice... said they couldn't unlock and refund within 7 days. Emailed and they said it would be 12 days... I'm on 20 DAYS AND COUNTING. DO NOT GIVE THEM YOUR CARD INFO!

Date of experience: July 10, 2014
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have recieved. If you contact us at [email protected] with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Illinois
1 review
3 helpful votes
Follow Welsh J.
Unfollow Welsh J.
Share Review
Report Review

Great service, my phone was up and running in no time from a flawless service at an exceptional cost. Keep up the good work and I'll be a regular returning customer!

Date of experience: June 25, 2014
California
1 review
0 helpful votes
Follow Steve P.
Unfollow Steve P.
Share Review
Report Review

This was a very convenient way to unlock my phone from home. It's a rather simple process involving supplying some details about your phone and making a small payment, then a few hours later a string of numbers are sent which are inputed into the phone keypad and viola, the phone is unlocked. A nice touch.

Date of experience: June 22, 2014
Australia
1 review
1 helpful vote
Follow Ellen N.
Unfollow Ellen N.
Share Review
Report Review

As they were unable to lock my mobile phone they promised to return me my money but as yet that hasn't happened. Ellen

Date of experience: June 21, 2014
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have recieved. If you contact us at [email protected] with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

California
1 review
0 helpful votes
Follow Ali K.
Unfollow Ali K.
Share Review
Report Review

I placed the order and had a code the same day. All for a very reasonable price. Unlock Team, you are doing an excellent business here and helping people stuck with useless phones

Date of experience: June 20, 2014
District of Columbia
1 review
0 helpful votes
Follow Terry J.
Unfollow Terry J.
Share Review
Report Review

The service was fast and efficient. It's unbelievable how fast a code gets delivered now, I remember when it would take weeks, now it's hours and far less cost involved, stick one to the providers and get your phone unlocked, it saves so much on roaming and makes it easy to get better deals. Thanks for a great service

Date of experience: June 17, 2014
California
1 review
1 helpful vote
Follow Simon M.
Unfollow Simon M.
Share Review
Report Review

These guys did such a good job at unlocking my phone, it was sorted within a day and was one of the cheapest I could find. A good site that I will recommend for anyone to unlock a phone for travelling.

Date of experience: June 15, 2014
GB
1 review
0 helpful votes
Follow Ann-Marie W.
Unfollow Ann-Marie W.
Share Review
Report Review

I would recommend that you use these guys to unlock any and all phones that you need to have unlocked. Staff answer questions quickly before and after payment. Real great service guys! Keep up the excellent work. Now I have an unlocked cell!

Date of experience: June 13, 2014
Canada
1 review
2 helpful votes
Follow Milo S.
Unfollow Milo S.
Share Review
Report Review

These guys are horrible the way the swindle u will seem like t was another company that took ur money and that they are the legitamite one that has nothing to do with otherone. Its a very good scam. They have people doing reviews for them and maby they do a few phones legit but they are a big scam dont get defrauded.

Date of experience: June 12, 2014
Rebecca S. — The Unlock Team Rep
over a year old

Dear Customer
We have no afilliation with any site called fastunlocker.com. If you have placed an order with us please contact us directly at [email protected] including your order number and we can look into any issues you have experienced.
Kind Regards
The Unlock Team

GB
1 review
1 helpful vote
Follow Molly B.
Unfollow Molly B.
Share Review
Report Review

Great result
June 10, 2014

Great result. Didn't have to wait long for the code, delivered to emai, reasonable price, good support services, recommended.

Date of experience: June 10, 2014
New York
1 review
0 helpful votes
Follow Jim O.
Unfollow Jim O.
Share Review
Report Review

A very good experience from start to end, my cell is fully unlocked at a competitive price. Customer services were helpful and got back to me in speedy timing. If you use hotmail make sure you add them to your safe send list as this was the only problem I had, not their fault but mine of course

Date of experience: June 6, 2014
New York
1 review
0 helpful votes
Follow Serena T.
Unfollow Serena T.
Share Review
Report Review

My roaming rates have more than halved since I unlocked the phone, I travel for business and needed to use local chips to save and call locally. Unlock team did a fantastic job helping me unlock and I can't thank you enough.

Date of experience: June 4, 2014
California
1 review
0 helpful votes
Follow Mario P.
Unfollow Mario P.
Share Review
Report Review

An all round good experience, I received a code very quickly (three actually) and the first worked. I looked around at a few different sites and all were the same price, overall very happy with the choice and will use again

Date of experience: May 27, 2014
Canada
1 review
2 helpful votes
Follow Sarah B.
Unfollow Sarah B.
Share Review
Report Review

COMPLETE SCAM!
May 25, 2014

COMPLETE SCAM! They charge you 10$ but you will never get your phone unlocked and it is impossible to get a refund. Just try tiping any 15 numbers and it will say "Congradulations! We can unlock your phone!" And the compagny write their own reviews for sure

Date of experience: May 25, 2014
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have recieved. If you contact us at [email protected] with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Washington
1 review
1 helpful vote
Follow Any B.
Unfollow Any B.
Share Review
Report Review

Highly recommended this site, a quick response very helpfully explantion and the cheapest I found.
My phone was sim unlocked in a few hours
They also provided very good support.
Thank you
Anu

Date of experience: May 24, 2014
GB
1 review
0 helpful votes
Follow Lucy S.
Unfollow Lucy S.
Share Review
Report Review

I looked around online for hours finding info on unlocking my phone so that I can get a cheaper roam rate, I found a few free sites that said they will give me the unlock code in weeks rather than days. I found The Unlock Team and they were less than $10 with a same day code. I paid this morning and had a code early afternoon. The code worked perfectly and my phones unlocked

Date of experience: May 20, 2014
GB
1 review
0 helpful votes
Follow Elizabeth V.
Unfollow Elizabeth V.
Share Review
Report Review

Very impressed by the level of service this site gave at such a reasonable price. I had two phones to unlock, both of which worked. This savid me approx $67 at the providers current charge rates. Customer service was probably better than my providers and emails were answered within a few hours. An excellent site and my choosen unlock provider for future use.

Date of experience: May 17, 2014
Canada
1 review
0 helpful votes
Follow Kay A.
Unfollow Kay A.
Share Review
Report Review

They could not unlock my 2 phones, charged credit card and after 4 weeks no refund. Contacted sales by email and no response.

Date of experience: May 16, 2014
Rebecca S. — The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have recieved. If you contact us at [email protected] with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team