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The Unlock Team

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The Unlock Team

2.4
theunlockteam.com

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The Unlock Team Reviews Summary

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
99
value
99
shipping
92
returns
67
quality
98

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Michelle W.
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This was fast and very professional. I will use this company again for my next phone. I use many phones for business travel and need a good company that is reliable and polite as this one was. Thank you

Date of experience: February 25, 2014
NL
1 review
0 helpful votes
Follow Maralyn H.
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This was ridiculously easy and so inexpensive when unlocking my Nokia Lumia 610. My older sister had the phone as I was purchasing a new one and we thought it would be difficult and expensive to unlock it. But this couldn't be less true! Within four hours I received a code to my inbox and my phone was unlocked within seconds. Great service, I would recommend it to my friends without question.

Date of experience: February 18, 2014
Canada
1 review
3 helpful votes
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They said they'd issue a refund after they couldn't unlock an iPhone. They said they could do it, but then couldn't. That was a fail. They gracefully offered a refund, but I had to hound them to get it. I'm not even sure if I got my refund b/c they gave it to me or b/c I initiated a customer dispute with my credit card. I would rather not deal with this company for an iPhone unlock. Due to my experience, I won't trust them with my upcoming Android unlock either.

Date of experience: February 17, 2014
Texas
1 review
0 helpful votes
Follow Samir K.
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Very helpful and was a quick process. I received the code within a couple hours and used it just fine! Very helpful staff as well and I recommend using this company! Customer service was amazing. The price was the best I found for the blackberry bold. They unlock all phones all at a great price and you will have your phone unlocked within a few hours

Date of experience: February 9, 2014
Indiana
1 review
1 helpful vote
Follow nadine h.
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I have an old HT and was locked so I couldnt use a new sim, I took it to a store and they were going to charge 20 quid and take a week to unlock it. I found The Unlock Team and after entering my IMEI number found out that they could unlock my phone for half the price in less than a day. After entering my details and paying, the code in less than ten minutes, how's that for service? The code worked first time. Superb service and I wholly recommend you to all my friends and family and colleagues.

Date of experience: January 21, 2014
Oregon
1 review
1 helpful vote
Follow Alec H.
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Knowledgeable staff and experienced unlocking from this transaction. The cost was very good and the program easy to use. I needed some help rooting the phone and customer services were very forthcoming and helpful

Date of experience: January 16, 2014
RU
1 review
1 helpful vote
Follow Henry Q.
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Le code de déverrouillage a été rapide et réussie. Je suis heureux avec le travail de cette entreprise ont fait et je ne peux les recommander à toute personne qui a besoin d'un téléphone débloqué.

Date of experience: January 9, 2014
California
1 review
1 helpful vote
Follow Johnny C.
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We were stuck in the UK without a working cell phone, theunlockteam helped us out with a code in no time, we managed to use a local chip with a great roaming deal keeping us in touch with friends, family and work.

Date of experience: January 6, 2014
GB
1 review
1 helpful vote
Follow Sarah K.
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I just wanted to say thankyou for unlocking my iphone 4 just after christmas. Your service was top notch and the responsiveness of your team was second to non. There was a choice of many different companies and i am glad i choose you to do the job, a fair price for an excellent service.

Date of experience: December 29, 2013
Texas
1 review
1 helpful vote
Follow Josh L.
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We needed to write a review for the excellent service from these. It's Christmas day and we still got a code through, saving the present we had for our sons. What other service would supply on Christmas Day! So impressed

Date of experience: December 25, 2013
New York
2 reviews
2 helpful votes
Follow Tiote S.
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What more can I say, the unlock system came to me after I paid, I was directed straight to the page. Had to go on the play store and install an app which did everything. I tried on a different site first and didnt even get a reply so I was dubious using another but so glad that I did. I highly recommend this service.

Date of experience: December 23, 2013
Canada
1 review
1 helpful vote
Follow Sasha J.
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After I paid for getting an unlock code for my phone I go regulart emails keeping me updated. There was a slight delay but nothing to cause problems. The program worked perfectand installed on my phone without a hitch. I can now use it internationally and am looking forward to my next vacation! Excellent support overall from the unlock team

Date of experience: December 22, 2013
GB
1 review
0 helpful votes
Follow Calum S.
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The code was a little slow arriving but worked immediately once received. I would use again

Date of experience: December 21, 2013
Canada
1 review
5 helpful votes
Follow E L.
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So I went to this site and found many things suspicious. I don't want to say too much about it since it seems like the site owner frequents this site based on all these comments. But if you have half a brain, you will be able to tell this is a scam.

Date of experience: December 5, 2013
Rebecca S. The Unlock Team Rep
over a year old

Dear Customer
We are sorry to hear that you are less than happy with the service you have recieved. If you contact us at [email protected] with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
Rebecca
The Unlock Team

California
1 review
1 helpful vote
Follow Cameron G.
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Just used this site to unlock my phone for a trip to Japan. I got here not knowing whether the new chip would work after entering the code, but all seems to be working well. I will be using these again if I ever have the need, simple software unlock.

Date of experience: October 19, 2013