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The RealReal Reviews Summary
The RealReal has a rating of 3.2 stars from 5,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 6th among Discount Clothing sites.
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My experience selling and buying from TheRealReal has been pretty awful. They sold me things that were not as described/ damaged, and when I trusted them to sell my items they lost them for months! Never would do business with them again.
Items arrived beautifully packaged and in pristine condition.
If I have any criticism, it's that there isn't an ability to ask questions and darker blues and greens are not photographed in lighting that makes their true shades discernible
I've purchased on TRR repeatedly and am a huge fan! I even show the app to all my friends who are not already in the know.
I am disappointed that the shipping on purchases has slowed down.
I used to place an order & out it went & appeared at my door in no time.
My most recent orders are extremely slow.
A dress I ordered has yet to leave the warehouse & it was paid for 5 days ago.
Is this how it will be now?
If so I am disappointed
I had placed an order of 3 items which were made to match each other. I only received 2 pieces and had to ask for the third which I never had.
I had a return of the money after 2 months, but I would never had bought the 2 other items if I had known this, and I feel cheated.
The one star is for the customer service because I had a quick reply. But I feel this is a false way of selling products, because I would never have bought any of the items if I had known the most important would not be sent
I was extremely satisfied with the customer rep and the expedited resolution
Love shopping at the RealReal. The prices are wonderful and the description and condition of the item are always on target.
I purchased a wallet and what I thought was a purse. The wallet is great and I love it. The purse is actually a messenger bag and I don't like it. When I tried to return it, I was informed I could not, even though I had not used it.
As with all my purchases, my Prada bag arrived very quickly, and in as good condition as described on the site. I couldn't be happier with some of my finds. It's good for my bank account and the environment, and definitely good for my closet :)
My items arrive quickly and is certified by experts.
Easy to use - great quality product. Arrives quickly.
Items are of great value (often), but only buy if you are 100% sure you want it, its teh right size and willing to keep it no matter what. They charge for shipping both ways, even if item is damaged, they offer a minor discount or site credit (only if you push), even items that are listed as eligible for return, they will find an excuse to not give you a refund and instead offer site credit, which expires after a while with no warning, pouff your money is gone, and the answer is a rephrasing of "tough luck, you should have paid attention)
I loved all of my purchases. All of the items were sold as described. The shipping was fast, too. I will order from The RealReal again.
Sadly, the shirt that I received was stained in white paint or some kind of white color on a navy sweater. I shouldn't have to pay for a product, only get merchandise credit and pay for the shipping back to TRR. It's bad business and dupes the customers. No integrity. Highly disappointed on how the customer service was not helpful or understanding.
Order came as expected. Decently fast shipping. Items came as expected.
I purchase a pair of pants and received a long sleeve shirt instead. I sent the wrong item back and never received the original item I purchased.
Customer service folks are not helpful, when you ask to speak with a supervisor/manager they drop your call.
I recently found out that a bracelet I bought from therealreal was not gold but stainless steel. It does not take a rocket scientist to determine gold from steel. Gold is not like designer wear. I had the bracelet over a year and was informed by a local pawn shop jeweler that it was not gold. He did not even get closer than 5 feet when he saw it. I found another one at TRR with same retail priceand same brand but 18k like mine was supposed to be. Therealreal(TRR) is refusing to exchange it by buying that bracele for me. They are telling me either they send it back to me and I eat it or I have to accept what I paid for it. I paid a 40% discount for their inability to sell it and with earned credits and spent a lot of time looking for a good deal. I lose all that. How much confidence can you have that something is real when they can't tell steel from gold? Oh and when you sell anything under a price of 100 dollars you only get 30%. But you are told that you saved so many liters of water for keeping designer stuff and 14k plus gold jewelry from the dumps. Who throws that stuff out anyway? Where do they think the water goes, out in space? Did they not violate a contract with me by selling fraudulent merchandise in a bait and switch? I mean they are called the realreal!
Experience is normally great although this time I was disappointed.
Paid 30$ for expedited shipping (1 day) and it came in 5. I returned a couple items because it didn't arrive in time for me to wear so I ended up having to buy something else and also got charged a 11.95$ return/processing fee. The woman I spoke to the on the phone the was trying her best to do everything and anything to help me but she could not. It was not her fault. So this is why I am giving a not so great review on the experience.
From the business
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members