The RealRealReviews 5,331

I love the real real and will continue to buy from there occasionally. The only barrier to making it my go to online store is the unknown import duties to Canada. I ordered a pair of shoes and paid $18 import and the following week paid $87 for a different pair. That unknown factor gives me pause. I wish there was a way to know the cost up front. This is not the websites fault but if they could provide a service that includes duties and taxes it would be incredible.

I just edited this review because my review is 1-Star "Very Dissatisfied"... this site changes it to 5-stars after I click submit! What!? More shadiness from the Realreal no doubt. Here is my review:

I consigned clothes for a $100 Stella McCartney gift cert. The details weren't fully disclosed beforehand as to what exactly I would be receiving... which was not a sitewide gift certificate. Once I consigned I found out that the gc couldn't be used in certain departments at Stella McCartney. Apparently there was fine print. Very shady to lure people into something unknowingly. Just very low and clearly not appreciating their clients or they would not operate this way.

I purchased a evening jacket going by style, price and of course measurements. I received the jacket and the measurements of the bust, waist and sleeve length were off by up to 6"! Had to call for return label since I wasn't going to pay the $11.95 return ship and also wanted my $11.95 shipping fee back when ordering the jacket. Packed it up, dropped it off at UPS and after waiting over a week I got my refund back. While looking for possibly another jacket noticed the very same one I just returned for incorrect measurements reposted... with the same incorrect measurements. Someone else will purchase and go thru the same frustration as me. Also beware, many clothing items I have purchased have a very strong perfume smell. The last was so strong I had to dry clean it and it's be airing out for 3 months and still smells.

My original order was partially delivered I was missing necklace (that was a Birthday gift to my daughter). I spent 3 weeks chasing after what had happened to rest of my order. Order # R*******
Item that I did not receive NECKL*******
I emailed customer relations emails did not have response even though they indicate they will get back to you '24 hours'. I had to call and inquire where the order was (I am in Canada so had to pay for long distance call). Eventually they found the missing item I am still waiting for the deliver. This has taken weeks. Customer service has problems -

Purchased a comme de garçon shirt and Proenza Schouler top which were both in very good condition as described. Like the diversity and quality of TRR's inventory.

I ordered an item April 1st. A week later it was still "pending" and was never shipped (although my payment was immediately processed). I sent an email and waited 3 days for a response (due to COVID and limited staffing, I was being generous) NOTHING. I called and was told by the representative that they will contact the warehouse to see what the problem was and to give 24-48hrs for a response. Another week went by and NOTHING. No email, no call back. I emailed and the next day I called again and got the same response. I decided to give The RealReal another chance, but 3 days later... NOTHING. I finally called a third time (it has now been three weeks and my item was still not shipped) and I had to DEMAND that I get a refund for my order. I was constantly being asked "to wait another 24-48 hrs" so that the customer service rep can contact the warehouse. I told her that I've waited long enough and that response was given to me twice before... nothing has happened and I want my money back immediately. After going back and forth for some time on the phone and refusing to "wait 24-48 hrs" I was given a refund. It was such a hassle even though the problem was their fault. I never got an email or call back from the previous emails or phone calls. I will NEVER shop here again.

I thought this was a reputable company but I recently purchased a pair of J Brand jeans, which were described as black when in fact they were a very dark blue and, to my surprise, were actually a pair of maternity jeans! Nothing in the description mentioned this as being maternity. I have purchased numerous things from them but I no longer trust them as a company. When you falsely described your merchandise, which is not returnable, this is just plain lying to your customers.