The RealRealReviews 5,331

I was wrongfully charged more money than what my receipt stated. Customer support said they could not refund, only give store credit. While trying to resolve this issue, the customer agent became very defensive and rude, and hung up on me. Will definitely NOT be doing business with this company again, and will advise others not to as well.

I purchased shoes To wear for my wedding, they are definitely used but said we're in good condition with no damages. They arrived and had significant damages. I took them to my shoe guy to try and get a quote on what it would take to repair them thinking the real real would pay me back. The real real will only give me compensation in the form of a site credit that isValid for 30 days. That's not very helpful. They said they would rather I return the shoes then keep them and get them fixed, that's not exactly living up to their values of sustainability. I'm Incredibly disappointed that this wasn't easier to fix and also that the shoes were damaged upon arrival. Not impressed

The items being shipped to me via USPSwere determined to be missing more than two weeks ago and I still haven't received a refund from TRR.

I've sent items into the real real twice. The first time I sent in clothes and jewelry and a diamond ring went missing. After ours an hours of working this out, the company blamed it on me and did not take responsibility after the fact their own representative came to my house and collected it herself. Then after, the company tried to tell me that diamond ring was not real and try to pay me a fraction of the price of it's worth. After going through bank statements and proving to them the worth of the ring, they proceeded to tell me they will pay me 40% of what it is worth. Hours more, we finally settled on 80%. This was after about three weeks and 20 hours of arguing. The second time around (and the last) I sent an earrings which on their account did arrive however upon them sending it back to me it never came in any shipment. Here we go again. BEWARE!

I have been shopping and consigning with TRR since 2017. I have never encountered any issue until April - June 2021. I've recently placed 2 orders with total amount about $100 each (used discount code and store credit). Those 2 orders were never shipped in 2 weeks. When I inquired about them, I was refunded the whole amount and shipping cost with an explanation that they made a mistake at warehouse. I've also places 2 other orders total $300-400 each. Those were shipped within 1-2 days. I placed another order today and I'm worried about whether it will be fulfilled or not. Is TRR prioritizing shipping by amount of money spent? If my assumption is correct, that's really shady and unfair. I demand an explanation.

I like you guys so much so I couldn't write a bad review even though I really not happy with my recents purchased experience. I bought a Cartier watch and it was "Not Authentic" I expected that you certified every items before listed on the market. Quite disappointed! But I did receive exceptional customer service to help me resolved this issue, which I really appreciate him. I usually purchased clothings and this was my first time bought watch with you, however, I did also buy the second Cartier watch and this one is "Real" Whew! I'm happy about this, that's why I really don't want to write a bad review, I just want you to be more careful and really inspect every single items before list it, specially jewelry. Thanks

The tunic blouse and the linen pants were as expected. Basic items and in excellent condition. The "wool pea coat" was disappointing. Pea coat infers outerwear... the jacket was a very thin/light weight double breasted blazer. I would have returned it but my daughter likes it and has taken it over.

Had 6 Brioni suits returned... when they were picked up at my apartment, I met them outside, had all 9 suits & 2 sportscoats dry cleaned & placed on new wood hangers... additionally I placed them in suit carrying covers without folding them... they returned 6 suits and folded them in sacks without the hangers & covers... most likely they would be professionally returned if they were sent from a prison...
The cost of having pressed because of how they were returned was $120...

My experience has been unsatisfactory. I ordered 2 pairs of pants and a dress on April 19,2021. At some point my shipment was damaged and undeliverable, I was never contacted. I only found this out when I initiated contact with customer service wondering where my shipment was. I was refunded for the pants but they were tracking down the dress for me. I was promised next day shipping. This was on May 21. I still have not received my dress or word on it's status. I will not be purchasing from The Real Real again. This has been a very frustrating experience.