The RealRealReviews 5,331

There are a few problems: both with sales and purchases:

Purchases:
1. Your sizing on the app is off, very off - there has been multiple times that I have purchased clothing pieces that says size large on the app and turns out to be size small. Even in the tag the sizes are written but you still get it wrong. Not once but a few times

2. Shipping time at times is awful - takes way to long to get the product

3. Suggest lowering the shipping price -$11 is too high for shipping

4. I have purchased a bag based on a add on google which shows the price and with a coupon of REAL20 at the bottom - when I clicked on the add linked and purchased the bag - I realized that I wasn't offered the 20% - that is completely false advertisement. I complained to customer service and their response "TRR is not responsible for what Google puts on their page" this was on was the dumbest reply I have ever seen from Customer Service - Point being - pay more attention on your marketing and train your customer service team to have a better response next time

Purchases:

1. As for your purchases, I purchased a few pieces of clothing and must have worn it once max twice and returned it to TRR to sell the merchandise. I get a response saying the merchandise is not in good shape - I had worn once for a night out and not for a rugby game - not sure what they meant by merchandise not in good shape. It looked brand new to me. Please look into your purchasing policy

2. At times your valuation is way off and way below market price for Pre-owned merchandise.

I spend ALOT at the real real. My issue is I'm crazy busy! The real real doesn't measure altered clothing; I've bought the same jacket same size same designer and two totally different fits!
We ordered baccarat glasses of hey we're badly packed and of course one was chipped; several days now since we e mailed no reply.

Also I've ordered clothes " tags still on new ". Nope stank and make up on the clothing plus slight wear The seller just saved the tags and never bothered dry cleaning the clothing.

Designer clothing comes all wrinkled and crumpled up in a bag. Very wrinkled.

Then after buying a jacket that says no return it's ok because I have the exact same in another color same size I have to return for a consignment because it's been altered so I pay when it's not my fault.

I'll get e mails and texts daily to consign yet can't get a single response on an e mail with a complaint.

Full price shirt that is missing a button and had a slice from a box cutter through it ( didn't return but my Taylor fixed.).

I'm ready to pay full retail again and not feel stressed.

Honestly the concept is great and I do have many items I'm in love with but it's not a detail oriented company.

I liked an peel from baccarat and went to a real baccarat store it was half priced in store at 4K it's well over that at the real real used. So I just don't know what to say.

First purchase as good but on my second purchase I bought a pair of shoes in Excellent condition (see images) and when they arrived they were in very bad shape, I wouldn't even considered them in "good" condition. How is it possible? Isn't this the whole point of TheRealReal?
I returned it and I only got half of what I paid. Seems like a scam scheme.

I'll be fair and start off with the good part... they ship very quickly which is why I'm giving it 2 stars instead of 1. The customer service representative also accommodated me prior to my purchase with a promo code that had expired but would grant me it anyway. That's the good part. Now, here's the part you WANT TO READ: I bought a Tiffany necklace from them, $200, even though I'd later discover that they lie about the item shown in their listing photos as being the actual item sold. THEY USE WHAT APPEARS TO BE STOCK PHOTOS! For the same necklace (if they have multiple to sell), the same exact photos are used for each listing! The product page states, "Photos are of the actual item in our possession" yet when I emailed them to ask for a visually-detailed photo of the item, they SENT ME THE SAME PHOTOS AS WHAT I HAD ALREADY BEEN VIEWING FROM THE PRODUCT PAGE. WTF? So as if that's not bad enough (obviously, I overlooked this as being a potential issue - I needed to get my daughter a gift in time for her birthday so I placed the order anyway), they described the necklace's pendant as being in "very good" condition, having "light scratches" on the pendant, which leads one to believe there are a few here and there, hardly noticeable, right? Wrong. The entire pendant looks like someone used sand paper on it. I'm livid. I'm leaving this review to warn others that THEIR PHOTOS SHOULD BE OF DETAIL for selling used items. It's my bad for not taking the warning signs seriously before my experience. I'm contacting corporate to suggest that they get their QA/QC team involved to determine what went wrong here - in a nutshell, the stock photos they use are clearly false advertisement. Look at my photo and their listing photos and you'll see the difference in detail, and how it is misleading! Seriously, read other people's reviews and also articles from CNBC where it states this company is borderline fraud. They have "experts" who authenticate without having had any training.

Their glitzy glamorous website makes you think you're buying new things when you're actually buying used items. They mark things at 40% off so that you can't return them. Per their return policy!