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The RealReal Reviews Summary
The RealReal has a rating of 3.1 stars from 5,329 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 6th among Discount Clothing sites.
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Easy to browse and purchase. Item descriptions are true to the merchandise received. The only issue I've ever had is the size being wrong on one pair of pants- ordered from the women's collection and they were kids jeans- gave to granddaughter.
Purchased a few Hermès silk scarves through The RealReal. While generally happy with the purchases, I absolutely hate how the security tags are attached, basically puncturing the silk with those cheap plastic fasteners. Believe me, I get why you do it, but I am appalled that you'd risk a run in these very expensive scarves.
I have consigned and purchased and couldn't be happier. The quality always seems better than what they say! I purchased two Alexander McQueen bags and am obsessed!
Ive had to return shoes for this. Also my experience is the the wear rating seems to bit too generous. If theres a spot or issue with garment, show it. Use carvana as a example of how to do this.
Search optimization is terrible. The My TRR is useless festure.
Great customer service.
I've ordered 6 items from Real Real and the sizing is off from how they are described online. A size 12 can be anything from an 8 to an XL. Even the measurements aren't always accurate. I have a visit to the seamstress coming up. I also ordered what was described as a purple Coccinelle bag and to my delight it is taupe which is preferable to me. Even though There are great deals to be found, it Isa risk you take biting online especially when half my items were non-returnable. Think I will stick to handbags and accessories.
Product was clean and packed nicely but the advertised size was shrunk down about two sizes (from medium to x-small).
Return was easy and smooth.
I started to purchase on the RealReal recently - got some very nice designer items at a great price! I always love the idea of giving the clothes a second life. It's such a great way to reduce unnecessary waste and pollution in the fashion industry while saving you tons of money for high-quality pieces.
TRR also got a fantastic customer service team. The return is very easy and fast.
I miss when TRR listed items quickly, when as a buyer things arrived quickly & as listed, when customer & seller service was readily available & prompt to fix issues, when all listings had accurate measurements, when value made sense from item to item. It seems as the company has grown it has not been able to keep up with consistency on most fronts. Almost every order i place something is different from the photo or quality is not as listed, the cost of shipping each way often makes it so if i am sent an item incorrectly listed i am then out $25 after returning it, as a seller my items are often not listed for over a month & then often the details are incorrect or the photos are bad/the garment is not steamed or well styled after they receive it.
Description with the picture, doesnt match, usally low information, and details.
Otherwise, shipping handle is fair ok
I ordered a ski jacket that was listed as a small but was actually a large. I spoke with customer service and returned the jacket to the store. It was seamless. Only thing is that the jacket is back online and still labeled as a small. That should have been corrected. They might have to return it again.
I have had flawless experience utilizing website and receiving purchased merchandise in a timely manner.
Unfortunately I wasn't able to purchase on the app. I tried using Apple Pay and change my credit card to others but the transaction never went thru. I end up going to the store to purchase the items with a representative. She was very nice and legend me but I still had to pay shipping and obtain my items after the expected date because I had to go personally to the store to place the order. I recently tried again to purchase some items but the transaction did not went trotugt. Very unfortunately as I can no buy online.
Nice to have home visit and a knowledgeable
And mature individual go through my confinement's- who knew designers and could look up website pricing for like items to estimate what I might receive.
Positive. Why are you asking more than 50 words?
It was a good positive experience until---
In any case, the arrival was prompt. The return of the item that is way too small is not painful.
Here you have it.
I wrote to consignor relations about not getting my commission check and it has been several days with no response.
I really like RealReal but I do not like the 14 day from shipping return authorization policy. It is unfair for ppl who are not in big cities and who wait 5+ days from date of shipping to receive their goods. I would like RealReal to align more like Zappos. Free shipping and a 30 day window. As long as the tags are on the merchandise and not covered by a "Final sale", I'm not sure why RealReal cannot be more generous with the returns. I received a pair of shoes for my husband and I was within the 21 day time but outside the 14 day for getting an authorization (by 2 days). Luckily I called and was able to get a return authorization but it was frankly stressful and I think unnecessary.
"Very good. Light scratches at hardware."
Item has stains under the plastic (NOT notated) and is not returnable. Would not have purchased a stained and unusable bag.
From the business
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members