The RealRealReviews 5,331

I have sold many items on TRR without any problems until now. I sent in a watch to be sold, at the same time i sent in 16 watch bands that could be used for this brand of watch. One of the bands i sent in was brand new and had a purchase price of $400 Was told the pricing would be between $495 and $575 for the WATCH ONLY. The watch is now listed at $575 and they bundled the 16 bands i sent in with the watch. I never agreed to this. The only thing i agreed with is the original pricing of the watch. I have reached out via email and chat. My email has gone unanswered and the chat i had going with "sara" was a literally dead end... Sara stopped responding. I also reached out to my original contact who was very quick to text me with the info when i was sending in merchandise. She also has not responded to me about this issue. I will never sell or purchase on this site

I really like The Real Real. I'm new with utilizing online shopping and selling of resale designer wear. Prices are fair, and I've noticed that a factor regarding the cost is based on the condition of the item. The website also offers good discounts (very encouraging for me with regards to making more purchases). I also appreciate being able to sell some of my designer items as well, and my items (for the most part) have sold. I also appreciate the ease of requesting any unsold items back to me. TRR website is user friendly as a buyer and seller, especially with the shipping as a buyer and seller. I also like the opportunities with returns with most purchases. This help with my decision makingn processes. Regardless of price, if it doesn't have a option for returns, I think twice about it. The customer service is exceptional and also rather quick with addressing consumer needs and or issues. Also appreciate the fact that TRR backs up the product. Re: Shoes, I don't have a huge amount of money, so buying Manolo Blahniks through TRR offers me opportunities, that I otherwise, wouldn't have available to me. Manolo's at a regular high end retail store (i. E.: Neiman's, Saks, etc...) is just too expensive and way beyond my limited income.

My only set back is when I'm shopping, and I place an item into the bag. I only have 20 minutes before it goes back onto the website. It's frustrating as I'm still shopping, and I have to start the whole process all over again. I've learned to "like" the item so that it's in "my obsession" section. I'm able to go back to it and put it back into the bag. Other than this, this is my only complaint or issue.

Simply an overall good experience with TRR. Thank you.

Depends on who you get as an authenticator. Seems every time your consigned items are listed they mess up the description: for example if the item is new with tags, then that is left out of the listing. Then, as soon as your item is listed it goes on sale. They literally give your things away. For example, I bought Diane Von Furstenberg dresses FROM the RealReal, that were new. I never wore them and decided to consign them. Each one cost $170-200 range. The RealReal listed them for $60 and marked them down 20% on the very first day. Of course they sold in seconds. My commission was $17. These were %100 silk Jeanne II wrap dresses, which were featured on 60 minutes as icons of fashion. Additionally, typos and omissions are illustrative of the haphazard and incompetent process. The RealReal has also listed designers whose merchandise was widely seen at the Capitol Riots 1/6/2021, as well as the white supremacist riot in Charlottesville, VA. Disgraceful.

RealReal used to be a place where you could go to get good quality items at a fair price. Now the items are expensive and if you purchase them, very often they are of much poorer quality.

The fact that you have to pay extra to get early access to better deals is irritating. The high price for shipping and handling is similarly irritating. I used to spend thousands of dollars on the realreal. I really purchase now.

I would REALLY, REALLY appreciate more pictures and better pictures. I almost never see pictures of the brand tag of the garment nor do I ever see pictures of the tag that shows the care instructions as well as the picture of the size tag. This is incredibly important for suit coats and blazers. There is a big dffference between a 40S (short) and a 40L (long). Labeling a sportcoat as a "M" for medium just does not cut it. There is important information on these tags. The more information I can get, the better I can better assess whether or not I want to purchase the item.

Also, I have a difficult time really zooming in to get an accurate view of the garment. EBay is so much better at this since sellers can post a number of pictures of the garment.