The RealRealReviews 5,331

If I could give zero stars and a middle finger I would! These people sent me a plastic Louis Vuitton bag (red Epi Noe). It had a horrible smell, like weird new plastic from another country (perhaps China) a fake date code etc. I called them to complain and Norma treated me as if I was lying and also hung up on me after she went back and forth with me about a fake, plastic bag. I stated their own policy to her and reminded her of the law on counterfeit items. I asked for a supervisor, told me everyone was busy with other callers. So, needless to say I had to call back and this time I got Rosalie. She was just as rude but did a quick return label for me because I'm sure she did not want the same conversation Norman had with me. I have NEVER received such awful customer service in my life. By, the way it took 3 weeks to issue refund even though I used their own label. Stay away from this company. Spend your money somewhere else, they are sending out fake bags in hopes that the consumer will not know real from fake. Fortunately, I did because I own quite a few authentic bags. I was trying to do something different by purchasing used authentic but touche, this is not for me. It has really scarred me! From receiving the God awful purse and to cruel treatment of the customer service reps. I will stick to going to the mall or designer boutiques!

Been waiting over 3 weeks for a refund of an item that was never shipped.

I decided to try The Real Real to help clean out my closet. I also have worked with Yoogis, Fashionphile and a few others. The RealReal to me is one step before giving things away to Goodwill.

When you sign up for the first time, a sign up rep will email you to help you with questions. The person I got was sloppy only answering half the questions (even when I made it easy for her to answer giving bullet points/numbering them) and not very clearly. She also stopped answering once I sent the items in. If you do want to try them, I recommend properly reading through the seller terms - the site is definitely pro-buyer.

I submitted 10 items for my first try, most were new, some with tags. They will still only list it as "Very Good" with signs of wear - which they also used to describe a bag that was used a few times. The sign-up rep will also suggest you look through the website to get a sense of what types of prices your items will be listed for (common sense), but what she does not tell you is that when it goes on sale, it might immediately be applicable for a 20% coupon or whatever sale they are doing. If you want your items returned/they're not accepted, there are fees you will have to pay. They also put up one of my dresses backwards on the mannequin - when I emailed customer service about this they did not reply.

Again - I would say this is a good last step and easy place to send your designer items if they are going to Goodwill anyway. But for things that have value, I've had a great experience with both Fashionphile and Yoogis which both have better consignment terms (better prices, lower fees, sometimes offering buyout). I recommend you try those first. I think most people have an inflated idea of what their second hand items are worth, but I do also think that The RealReal prices below those prices as they are incentivised to move things quickly. And their customer service towards consigners need improvement - without consigners, they do not have a business, so they should value the relationships. But if you want something quick and easy and don't expect much out of it, The RealReal might be for you.

I had to update my review as I have ordered from TRR 8 times now. Order #1: wrong measurements listed making me believe I would actually fit into a size 2 based on what the listed - nope measurements were all wrong. Got my refund and a $25 credit for their mistake, plus shipping refunded. #2: dress had pen mark on it, but I did not catch it until days later and tag removed. Note: always investigate items immediately upon arrival. #4: shoes listed as 8 but were really a 6.5. They refunded me and I asked for shipping refunding too which they did eventually. #3, 5, 6, 7, 8: all no issues. 63% success rate and last 4 orders were flawless - so maybe they got some issues worked out. I will continue to shop there but wait for my $25 random credit plus the daily 20% off or the sale items. Note returns are not free if it doesn't fit.

Purchased several times from TheRealReal paid $11.95 sometimes $20 for shipping each time. Received items that either had holes in them, stains, or just looked like junk yet were listed as "Very Good Condition" or "general wear." I've complained several times and was told that they do have a quality control staff. I don't believe them. Worse, after I've returned the items and they relist these, they don't mention any of the damages I've found. You really need to inspect the merchandise you buy from these people THOROUGHLY! BUYER BEWARE!
Finally, their refund process is VERY SLOW! Expect to wait about A MONTH before you get your money back! THINK CAREFULLY BEFORE YOU PURCHASE FROM THEM!

Horrible customer service. Received a chanel purse that I paid over $3000 not as described online. The bag was about 1 inch and half shorter in length comparing to their web site description. Called the customer service and requested my refund otherwise I mentioned that I would dispute the charge. They did refund me the amount but they canceled my account claiming that they don't want to have clients that will make threats of dispute. Rude, unprofessional customer service. Never again!

I'm happy with my first purchase at TRR, I'm from Australia, i got my item within 2 weeks via Fedex express, fully tracked and fast shipping. Customer service is helpful, they reply me in next day, and meet my require.
But, two things i'm not very satisfy are the bag had strong chemical smell and the photos show on the TRR website hide a hole on the inside of bag flap, because it was hiding from outside of bag, so i feel okay with it.

My Husband reached out on my behalf as I have many Designer Merchandise that I haven't worn, still with tags, in boxes or worn once. They reached out to me via email and an appointment was set up for Thursday, September 10th by Lisa Aidoo with Lindsey Ratner. After spending quite a bit of time on their acceptable list of Designers they accept, I spent a good amount of time preparing for this appointment that was scheduled for 1:00 p.m. Shocked to have received an email after 9:00 a.m. the day of said appointment asking to reschedule for the next day and when I wrote back that I had a conflict and wouldn't be available, Lindsey than informed me she was on the opposite side of the State and could still make it, however I copied Lisa Aidoo on all correspondence and she wrote me back saying there was a scheduling conflict. Surprised they just realized 4 hours before the appointment. Waste of time to schedule appointments with this Company as run extremely unprofessional and disrespectful of one's time. My recommendation would be to consign with other services, on-line apps, and if your shopping, shop else where. Cannot be bothered by Companies so poorly run with individuals not aware of their schedule.