The RealRealReviews 5,331

I'm an avid shopper and extremely well versed when it comes to resale and Therealreal has some of the best pricing I've been able to find when it comes to high end resale, I always find ridiculous bargains.

It's true that as consignor you probably wouldn't make as much money selling it yourself but with a caveat, if you sell it successfully without all the problems that could occur. I used to try to sell on ebay and it was hassle having to take pictures, filling out a ton of info for the listing and dealing with weirdos (there are nice normal people who on there but there are also people who are ridiculous- asking strange questions and making strange demands) Plus Ebays policy makes it really easy for scammers to take your stuff. With that in mind it's well worth it for me to sacrifice some of my earnings to have someone else deal with it.

To be honest I have not used the realreal frequently since I don't shop high end as much as I used to but I had an issue which I created and customer service got back to me within less than a day and helped me out as a courtesy which I really appreciated so so far they've been super fast and responsive.

This company is out to fleece the seller. As a new seller I sent them one pair of never worn (except once in my home) Jimmy Choo shoes, with the bag, box and even the tissue paper marked Jimmy Choo and they sold them for WAY LESS than they are worth. Along with that, I had sent them a pair of SF's and not only did they sell for way less, they also applied some 'discount' to the buyer and therefore are taking even MORE money out of my pocket. They did not see my approval for a discount nor did they communicate these terms once they received my items. They will post for whatever they want, discount as much as they want and you plainly, stuck. There are MUCH BETTER services than TheFakeFakeScamScam.com and I encourage you to take the time to research those before selling anything with this 'company'. I know I have learned a very valuable lesson.

I was in the fashion business for years dealing with some highend designers and stores. This is where I learned about this site. I even know of a highend department store that recommends this site for their customers to consign the items they no longer want so they can buy new ones from them. Sometimes an A list celebrity will sell items here and give the money to their favorite charity. I would never, ever buy a high end item anywhere else on line that wasn't directly from the designer or a well established retailer (I'm talking about you, famous site that starts with an "e") I have seen amazing counterfeits of shoes, bags and jewelry that come complete with boxes, dust bags, authenticity cards, etc... The only downside about this site is that for some reason all sales on handbags are final, but you can return clothes, shoes, jewelry etc. for a refund, not just a site credit like some others. I have asked about this, and they say it's because they don't want someone to use the bag and then return it, but all they have to do is put a large tag on it that you can't remove unless you keep it (?!) So be very careful going over all the photos of the bags, measurements, etc. I will say however, I did buy one bag a few years ago that I didn't feel was described correctly regarding the condition, and they did take it back, but this is rare.
If you have champagne taste, but not the budget, this place is a goldmine.

I ordered a Bulgari ring on July 16. My card was charged $2606. 95 on the 16th. I received confirmation and shipment notification. I was very excited to receive the shipment yesterday, but was bewildered when the box arrived as it was battered and was also quite light. When I opened the box, there was only the paper work inside. No ring! I was a bit in shock, called The Real Real and reported the issue, and was told that an investigation would be initiated with FedEx and if the ring is found, it would be delivered. I expressed that this is not satisfactory and that I would like to speak with a manager as the onus is not on me but an issue between The Real Real and FedEx. I also emailed customer service expressing my desire to speak with management and sent photos of the damaged box. I am very disappointed in the complete lack of customer service and management's lack of taking care of a repeat customer. I have disputed the charge with Amex and still have not heard from management.

I have purchased several items through RealReal, on more than twice the size I received was not correct. RealReal did take the items back and provided a refund (and one of the items was a sale item. I ordered a pair of Chanel pants the size listed was L with 32 waist (US size) when I received the pants they were really a size 6 and most likely a 24 waist (US size). In both situations when I returned the articles of clothing I wrote a note on the packing slip indicating that the sizes should be checked because the sizes were not accurate. I saw both articles reappear on the website with the same inaccurate size. When I contacted customer service I was the person I spoke with was polite and provided an RMA strait away and I then asked how would I know if I was ordering the correct size, the CS stated "contact the REALREAL and ask the size to be validated". I did contact the REALREAL via e-mail and received a rather rude response regarding my request, letting me know that this was not service that was offered. My response is this to RealReal know that a size 16 US is not a size 26 or 28 waist in anyone's world. If it wasn't for the sizing issues I would give a five star rating. My recommendation is validate your sizes.

Tammy O

I have been using this site for luxury purchases for over a year and while I love the site their return policy and consignment process are unrealistic/ridiculous. I purchased a small ysl bag for $900.00 on the site and when it arrived it was smaller than I thought. I contacted the company and was told that it was final sale and all i could do is put it up for consignment sale. I literally just purchased the bag and within a few days of receiving it contacted them. Now I am being forced to sell it which I will only get 55% of the funds due to their commission process. Not only will I only get 55% I have to wait a month for the funds. The bag was good enough for you to sell it at 900.00 and a few days later i have to sell it back to to only get a commission a little over 450 and thats not taking into consideration any sales they have or markdowns on your item. I also sold 2 other pairs of jimmy shoes on their site previously which those shoes retail at 400-500 each and i received approximately 100.00 for one pair and 50.00 for the other and one pair was brand new... I am writing to warn you to pay attention to the refund policy and do not put your items up for consignment...

Consigned three expensive diamond rings. After 6 weeks with no contact, I called them. Was told they were "lost" at the NJ warehouse. I was told that they had a record of my items being received but they don't know what happened to them. Dah, someone who works there took them! As it was not my fault they were "lost" after being received by the RR and the items did not get consigned, I expected full price reimbursement. I received a pittance and I had all original receipts. Did not want to spend the $ to purse so accepted the payment which was thousands less than my items. They keep calling me to consign with them. What a joke! Dishonest, rude and unprofessional. I would not trust them.

What a bunch of B. S. I ordered a tiffany & co bone cuff bracelet for my wife for our 5th anniversary. It first of all took 2 weeks to get here made it just in time. I open the box and the blue tiffany bag is so dirty it looks like it was used as a diaper. The letters on the bag are not even. The bracelet is hollow, stainless steel, dented and the engraving on the back is not even close to what is should be. It looks like a 12 year old in India made it. I do not suggest even clicking on the real real website. The also scammed 125 dollars out of me before I got the piece of crap. 25 gift certificate for becoming a new member and 100 for spending more than 500. I paid then got the email saying that the promotion was not valid for jewelry even though the site at the time of purchase said site wide. Scam artists. I ll keep you posted on their returns.

I bought a pair of chanel sunglasses not super cheap they were 130 but had i gone retail it would have been much much much more. When i got them they literally looked brand new,, so happy. I just got a gorgeous tanzanite ring if i had gone to jewelry store i would have spent over 1000 from the price point. I just got it so i am going to have appraised,, keep you all posted. But so far i am very pleased and their photos are spot on. If anyone is on the fence i hope i eased your mind maybe dont get a non returnable item. I have a LV bucket purse i may reach out to see if i can sell its just collecting dust in my closet. Maybe someone will love it and isnt that the whole idea of a consignment? I hope The real real continues to grow and improve. Cheers and happy treasure hunting folks

I was really nervous to order from TheRealReal as they have so many negative reviews about customer service and things being fakes etc. I haven't ordered anything over 500$ so I don't know if most people had issues with very expensive items, but I ordered an Hermés enamel bracelet and a pair of louboutins from them. I thought that the Hermés bracelet was in ok shape based on the photos with some fairly decent scratches and marks but when I received it in the mail it actually looked almost brand new. The louboutins I ordered were exactly like the photos were and so far I really like this website.