The RealRealReviews 5,331

I am a new customer of the Real Real, and have now purchased several items, happily! I don't know all the in's and outs and had a question. I was so lucky to have Jamillah answer my call. She was helpful, insightful and will keep me coming back again and again to your site. She simply made my day with her answers, not making me feel at all uncomfortable, not knowing all of the workings of The Real. I now think I'll start to consign too!

I buy and consign frequently on The Real Real and have done so for three years. I purchase two to five times a month and have consigned over 150 items.

MY ADVICE FOR BUYERS:
Know your measurements! Sizes are less important when shopping across designer lines and most measurements given are fairly accurate. Know your measurements for your waist, hips, bust and the breadth of your shoulders.

Never buy anything that is less than VERY GOOD condition.

Look for jeans and pants... these are usually sold at a huge discount.

Create feeds and check them regularly.

Do your research and compare and contrast. If you can find photos elsewhere on the web of an item or learn additional sizing information, do so.

MY ADVICE FOR SELLERS:
If you ever plan to consign, always keep your tags and receipts and dust bags. Items sell at a higher price when tags are included.

Try not to get your feelings hurt if they reject an item.

THE GOOD:
Vast selection. Speedy shipping available. Most items are returnable. If you learn how to navigate TRR, you can acquire a killer wardrobe at less than half the price.

THE BAD:
High demand items are priced comparable to new retail prices.

Overnight shipping reaches me only about 60% of the time. It often takes longer.

Customer service is not great. I have waited 30 minutes or more and finally hung up.

Sometimes TRR loses an item after you purchase it. It has happened to me on four occasions, including this particular order.

Good luck;-)

I been long enough purchasing from The Real Real for more than a year. Always happy with big smilingvwhen opening box. However, this time, purchase a final sale LV jacket was very disappointed. Full of damage all over, surprise how it got approve to be posting out on the site for $789 even facial sale price? Was worried about no return on that since it mentioned on site. After explain to customer service lady. I ask her to first looking up my previously purchased history than we talk about it. And she resolved my issue with proper refund and with her professionalism through out the call. You got me staying with you guys! Good job and good company knowing how to train your customer service, which is the front solders of the Real Real.

Sunglasses are a favorite accessory. I love the fact that they recycle items and what a great way to buy some new specs without outrageous prices! I have had nothing but great luck in buying sunglasses from them. I like that you can zoom in and look at the condition of the lenses etc. My only complaint was that the Prada case with my sunglasses did not magnetically close well as it should have, but other than that, my experiences have all been great.

I sent some items, one includes a Chanel bag that I purchased from the ReaL Real within a year. I sent it back in the same condition it was sold to me which was described as very good condition. When I purchased it, it came with the authenticity card, box, and dust bag. However, the serial number sticker was gone. I used it one time within a year for a couple hours. I noticed the bag stayed in authentication for at least a week. Being that I purchased two fakes from them before and had to be refunded, I wondered if this bag too was a fake. I noticed a note on my sale's page a not saying not accepted. I called to find out why it was not accepted. The consign rep stated authentication department noted excessive wear which is certainly the untruth. The bag has no notable damage at all. It's been three days now, since I was transferred to another department in co-signing to work on this matter for me. I have yet to get an email or a response. I was told they take about three weeks to sends your not accepted items back. My concern is that the authentication department is not being honest about the bag I bought from the Real Real and why they won't resell it. My bag has no notable damage at all. It's in the exact same condition I purchased it in from them within a year time. My concern is that they sold me another fake and are refusing to accept their actions and chose not to resell it. Which if it is fake, I would not want them to resell. But I would like my money back. There are certainly some integrity concerns and I do not trust this company anymore as I have bought fakes from them, as well as have noted fakes on their site in an LV tag on a Neverfull. The bag was sold to someone already. I requested they reach out to that customer to refund them. But I will never know if that was done. However, to state the Chanel bag I bought from them and sent for resale has excessive wear is a lie. I have pictures.