The RealRealReviews 5,331

I placed an order with this company for something in the home department. At checkout it said the shipping was free. When I clicked order my item had gone up by $520. Apparently they don't calculate shipping until after you have agreed to pay for it. I immediately called (within 5 minutes) and was told it was already processing?! I have emailed two more times and receive no response. As soon as this is resolved I will close my account and never shop here again. I have never heard of charging $520 for shipping and not notifying the customer first. Completely ridiculous.

If I could give a rating lower than 1 star, I would.

These people are SCAMMERS - simple as that.

I have an order that was supposed to be shipped to Canada, meaning that my originally $1,200 order made me pay another $250 in customs fees! "It's okay", I told myself, "hopefully my package is worth it".

Ladies and gentlemen, it has BEEN 16 DAYS SINCE I WAS SUPPOSED TO RECEIVE MY PACKAGE, AND I HAVEN'T GOTTEN ANYTHING, NOR ANY UPDATES ABOUT WHERE IN THE WORLD MY PACKAGE IS.

Yes, the same package I paid $1,400.
Completely lost in the abyss.
TheRealReal can't even be bothered to do anything about it.

I am expecting a full refund and apology. This was my first time shopping with them and I am disgusted. Shameful.

I have bought 3 items from TRR: a pearl necklace, a pair of sunglasses, and a sapphire ring. The necklace was in bad condition (clasp broken) and the string broke in two after two wears. One of the sides of the sunglasses fell off after around 8 months. The ring is fine so far, but appeared much larger in the online photos than in actuality.

Interesting the real real totes authentic-yet if you research how to authenticate a Chanel bag the zippers and labels are conveniently obscured. They tote authenticity adds for those that look fact. They provide only four digits of serial code. Stringing you along to where a casual buyer maybe hooked and that is exactly what they bank on. They commission levels conveniently art despite their advertising again once hooked no turning back.

I recently was looking to purchase a dress from Doen and was browsing TheRealReal to see if I could get any good deals. The prices seemed abnormally high, and I even found a few that were priced higher on TheRealReal than they cost on the actual Doen website new. :/

I have bought like 5 time on their website. Usually I am very careful when I order. I only buy when I am sure it will fit. I bought a suit ( prestine conditions) I size is normally 54 but this designer's size 54 was not the right fit for me.
I sent a notice that I will be returning the article, I did it in less than 30 minutes after receiving the article. It's been almost a week since they receive the article back and I no news about them refunding me. I think is not fair. Even on ebay it's better.
I don't think I will buying from them anymore

I've ordered 2 bags of here and both listed in good condition, one Gucci and one Prada. My Prada bag was perfectly fine and my Gucci one is in horrible condition and non returnable. I paid less for the Prada bag and way too much for the Gucci bag. The pictures didn't show 90% of the wear and tear it has. The paint is almost entirely rubbed off the trim and the bag is so discolored. I'll never use it and wouldn't have even paid $40 for it if I saw the actual amount of wear in the picture. Instead I'm out almost $400. Shame on you The Real Real.

They give you NOTHING, i gave them Chanel shoes, Prada Shoes, Gucci shoes, Dolce & Gabbana handbag etc and put so low prices and then not only that they keep 50% of this so it's the worse you can do, go and sell your stuff directly o Ebay or some other website you get nothing here I think or everything I gave them to sell, I'm going to get about 350 Dlls so as you can see, it's ridiculous and they are making tons of money with thousands of clients, so my advice is DON'T DO BUSINESS WITH THEM!

The so called handbag expert had me thinking my $3,100 Celine handbag that I paid $1,800 for on Poshmark was a counterfeit. I went so far as to purchasing a new Celine handbag from their store. After I went to Celine and looked at a few of the Mini Luggage's and saw a few with the same serial number imprinted on the inner pocket, rather than a tag, many of the newer bags have this. The bag I brought in that day has a serial stamp from 2017... obviously a lot newer. So the guy that evaluated my bag was not very knowledgeable, and needs to take some refresher courses!

I purchased a gold pendant and necklace. The pendant is in the condition stated in the listing, but the necklace was damaged. I contacted TRR and included photos of the damaged necklace. I was given the option of a $50 site credit or a full refund. Having purchased other used gold chains recently, I know that the necklace itself would cost about $150-200 to replace. I asked them nicely if they would consider upping that credit. I received a response that instead of upping the credit, they were reducing it to $40!

"We've received an update from our management regarding the compensation that we can offer for you.
We do apologize for any disappointment this has caused you, however, upon checking with the item what we can offer is $40 site credit if you wish to keep the item..."

This is really amazing -- poor and inconsistent customer service, and truly bad business practice.

UPDATE: After some back and forth, including another email from the original customer service representative asking if I was going to accept the $40 offer, I got a response a few days later that they had decided to give me a $75 credit. I was fine that and the credit appears in my TRR account. I appreciated their willingness to review the situation and to reconsider, but it did take some time and effort to get a remedy.