The RealRealReviews 5,331

Purchased a Gucci bag. Received bag. The bag is clearly not authentic, it is missing a Gucci logo - confirmed by visiting the actual Gucci store and inspecting the real bag. The RealReal refuses the assist in the matter saying my only recourse is mail the bag back or have someone pick it up for a refund. Public service announcement: It is against federal law to mail counterfeit goods or re-enter a counterfeit goods into circulation. Both actions amount to a violation of federal law in traffic in counterfeit goods. The real real is full of hot air claiming to be Nice claiming to help however they only are implicating their consumers in federal law violations. I now must turn this bag over to the police station garner a police report and file a suit in small claims court for $1500. Second public service announcement don't shop at this website their authentication process is garbage they will obviously always stand behind their product. Regardless whatever reality is. No one's career or job and federal service or the military is worth their reputation. Don't shop I can't emphasize that enough don't shop

I would like to add to this review. The RealReal did reach out and ask if I wanted to re-authenticate the bag via one of their authentic locations I asked if I could by law record this process to protect myself and The RealReal and The RealReal immediately retracted the offer stating I was starting a legal proceeding and implicating The RealReal. I wonder what they think I am implicating by staying within the bounds of DC law and even asking permission to record the authentication process. Notice to the community I am an attorney and a US service member and therefore I must stay within the bounds of the law due to the nature of my job and not violate US code, and participate to the fullest capacity with law-enforcement with any suspected counterfeit issues. The RealReal has already emailed me claiming to refute This claim and this post saying it is not accurate nor ethically representing the situation. I would love to hear what parts they refute. Anyone with questions I offer to reach out I have photos and emails - evidence of everything I have stated. I have reached out to law-enforcement for next steps and will be seeing a Gucci representative for confirmation for the police and following the requisite steps. Realreal want to make this right? Admit you sold a counterfeit bag. Issue a refund, accompany me to the police station. If you promise so hard you will destroy the bag, how about you just watch the actual law enforcement authorities do it within the bounds of the law? Or perhaps discuss with them the authenticity of this bag and it's missing logo and larger than normal handles, and misshapen body, less quality texture and sticky zippers?

With realreal's new policy of not stating the exact measurements of items and their draconian return policy on sale items and $11.95 shipping fee, it seems corporate is not interested in customer satisfaction but in raking in shipping fees and getting customers stuck with items that might not fit. A size M in Prada is a L in Pucci if you are lucky. Most internet shopping sites offer free return for that purpose. Shame on realreal for instituting this policy.

I ordered a Louis Vuitton hood sweatshirt from this website. I waited one week for ground delivery. It shows delivered however I have no package. I then contacted the site by e-mail. They never responded on two different days. I called Customer Service a d waited 1:20 mins for customer service who filed a trace and they said I will have to wait for over 8 days to get my money back! Now I don't want to sell my clothing on the website that I don't use.

Wish I discovered them decades ago. I stopped buying from a 2nd hand online shop due to several very bad experiences. I was hesitant to order from this company. The first purchase was a wow! Beautifully packaged and with care. I've been buying from them since. Yes, I returned some items because they don't suit me. No problems. Got my refund with no drama. I've been buying from them ever since. Great and attentive customer service. Did not disappoint. Stands by the products they sell.

I shipped two boxes of goods to NYC Soho location. One of the boxes has been reviewed and consigned, the other box is"lost"? There were over $10K in clothes and shoes in this box. I get some feedback that I wasn't supposed to ship them, they would give me a shipping label. "It was the second time it has happened." No, both boxes were shipped at the same time. I personally delivered a bag to the MADISON location in June and that was an OK transaction. I was asked if I took photos of all the items. No, I didn't as I thought this was a legitimate organization as I had purchased items before online. I will update this review as I get more info. All I can say now, is consignor be ware.
M. Kwolek

Happened

Spent thousands of dollars over several years and was a huge fan of the company. But I'm now fed up with the incorrect listings (three times something has arrived the wrong size it was listed), wait times for customer service to reverse shipping charges is ridiculous. Don't even get me started on paying extra to be a Platinum member. So far only half the shipments have come within the two business days which is promised. It's too bad because it was so great, and now it's just bad.

The one star rating is for my experience as both a buyer as well as a consignor. I've been buying/consigning with them for the past 4 years. Although it started well, I have to agree with the other reviews that the entire experience has gone downhill.

My latest consignment went terribly wrong. I sent them over 30 Stella McCartney items. Some which are current season, still sold in stores, all in excellent condition. They never emailed me updates alerting me when the items were priced, listed, sold. $1400 pants currently in stores were priced at $50. A blazer in excellent condition was priced 5 times lower than the same blazer in "very good condition" that they are selling on their website. I reached out to them as soon as I noticed that my items were listed and asked them to please either change the prices or return my items to me. They never bothered to reply. As expected, the items sold immediately. I reached out to them again, they sent me a template "your patience is very appreciated" email exactly 9 days ago, then they just never followed up. It's absolutely infuriating and humiliating that as a loyal buyer and consignor (who spent tens of thousands on their website) to be treated this way. According to their Consignor Agreement, we still own our items, so if we request our items to be sent to us, TRR should honor our request, or at least have the decency to reply to emails.

I would like to terminate my agreement with them, but not until I'm compensated for the items they sold WITHOUT my consent (after I emailed them REPEATEDLY about it) and also have the rest of the items returned to me. But they do not reply to emails, so I guess I just have to wait until they bother to do so.

Total scam. You pay extra for First Look membership but they give certain merchandise to preferred customers behind the scenes. Also horrible management -in particular * is rude and unhelpful. Wait times to speak to someone exceed 40 minutes and many times the items are in poor condition and very overpriced. And I've received Louboutins that were fake. I alerted them and never got verification if I was correct or not. They take 60% commission from consignors which is over the top. Also customers have to pay $12 for shipping for purchases and another $12 for returns.

*Personal information redacted by admin

At first I brought two items in to consign. One was a Gucci shirt. They authenticated and priced the item at $86 which is insanely low for something I bought for $600. Then I emailed them and they said they would review it. Afterwards the price was lowered to $65! And sold without my knowledge. I'm making $20 off this sale. INSANITY. You would have better luck on Poshmark. I rather give these items to goodwill than help them make money.

I had been looking at TRR for a long time, but was always put off by the $11.95 shipping charge. I found a high end cashmere sweater from a brand that I love and it was described as "very good" condition with minor wear. It looked great in the photos they posted. When it arrived it was disgusting! It smelled as though it had never been washed, was heavily pilled, had white "stuff" all over it and had two HUGE 1.5 inch holes in the front that were impossible to overlook! That sweater was not fit for donation to Goodwill. I have seen videos and read posts from people who scour charity shops and garage sales looking for clothes with designer labels and then send them off in bulk (without washing) to TheRealReal for a quick and easy sale. I suspect that this disgusting sweater was one of those "trash bin" finds. It was $102.50 (after 50% off--LOL!) and was final sale. I contacted CS and sent photos of the sweater and threatened a credit card chargeback if they did not refund my money in full. They agreed to refund my money upon return. For that they earn one star; otherwise, I would give them 0 stars for deceptive advertising. They are very careless about evaluating the condition of items hoping for suckers to keep the trash. From now on, I'll stick with eBay. At least on eBay, a seller takes photographs of each defect so that you know exactly what you are buying. With TRR, you are taking a chance with every purchase. I will never shop here again. The prices are high and the quality is low. For those who dare to shop here, they need to offer free shipping to encourage people to take a chance.

I buy items at garage sales & a thrift store in a nearby affluent area. I eyeball the items well so I don't waste the realreal's time. They authenticate the items and list them. All my items have sold pretty quickly and I make money. I'm happy. I think the realreal is great. I don't want to sell high end items on my own. I don't want to deal with nightmares. Start with 1 item if you want and see how it goes. I think you'll like them.

Hi. I have been consigning with The Real Real for 3 years now
-I am extremely satisfied consigning with them. I originally spent many years selling on ebay. And the Real Real is by far... a better experience for me... my items sell extremely fast and I get top dollar most of the time.
No hassle returns if a buyer is not satisfied... The Real Real just relists the returns. And eventually they do sell... The customer service is excellent. I know most of the crew and they know me... whenever I have a concern. They are always there to help.
Thank you The Real Real for a very pleasant and rewarding consigning experience!