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The RealReal Reviews Summary
The RealReal has a rating of 3.2 stars from 5,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 6th among Discount Clothing sites.
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The representative comes to my apartment, looks over my items, walks out with bags full of designer merchandise. Almost immediately the first item sells - a Supreme item that is easily valued at $1,200. Before the item hits the website, it's been sold for a measly $345! Someone that works at The Real Real just got themselves quite a bargain! A few of my remaining items were arbitrarily priced and are now posted on the website. A half dozen other items were rejected. I've seen nothing of them in weeks, despite requesting them being returned.
We do a ton of business with The REALREAL. Every month that consigned checks are due on a Sunday, they do not deposit consigner's funds until the following week. It is disgusting and beyond bad business practices. All otherCompanies pay the Friday BEFORE the pay date lands on a weekend. Also, check your consignments daily. They tend to mark items down 50% when the item has only been live on the site a short time. If your item is not selling, ask for it back and sell it elsewhere-Poshmark, eBay... wherever or send it back to them at a later time.
Hello Char,
We sincerely apologize for the poor experience you have had with us recently in regards to our consignment. We are sending you a Private Message in order to better assist with the issues you've presented in your feedback. If you could provide further details of the issue along with an email address and your Consignor ID, we may have one of our Consignor Relations agents contact you to provide a resolution. Thank you very much!
Why this business takes fraudulent credit charges I dont know but watch out. Had to stop the charges.
Dear Lori,
Thank you very much for providing your feedback. We sincerely apologize for the inconvenience you experienced and rest assured that we do not take security issues lightly. Our Accounts team will be alerted to your notes in order to improve on our security measures and ensure that both customer and consignor accounts are not compromised. If you need further assistance or simply want your security concerns addressed, please contact our Customer Service team at 855.435.5893 ext. 1 or at [email protected]. We hope you have a great day and Happy Holidays!
The wallet was even better than I expected and is perfect for what I need. I've ordered several times and have not been disappointed!
Hello Karen,
Thank you for sharing your feedback!
We are happy to hear that your purchase exceeds your expectations.
We appreciate your business.
I've sold many things on the Real Real and made as many purchases. Never again. I consigned an 18kt gold necklace currently retailing for $2,300. They listed it at $895 despite my emailing them disagreeing, not approving, the price. I tried calling them tell them I was not approving the price and held for more than 15 minutes. I emailed at the suggestion of my sales person. The Real Real never responed. A week after my email they went ahead and listed the necklace, and no surprise, It sold the same day. Gold holds its value far better than clothes and it should never have been listed at more than 60% off. Someone got a "Real" good deal. I on the other hand, I got a horrible deal. Along with the necklace I sent in an Omega watch which was returned to me for service, in pieces. The back was off the watch and I have been unable to reattach it.
Dear Robin,
We sincerely apologize for the poor experience you have had with our Consignment process recently.
If you could please respond to our Private Message with your email address and consignor ID, we may have a member of our Consignor Relations team further assist you.
We look forward to hearing back from you soon.
Thank you very much!
When I first encountered this company they had amazing prices and quality merchandise, this was years ago. They have gotten so overpriced... why wouldn't I purchase it new? The last product I bought was a gucci belt and it was in less than stellar condition the belt itself was tattered(did not look like that in the photo)... I have recently read an article regarding the Real Real selling fakes this is completely disappointing but believable. The prices have become a joke, I really hope they will reassess the pricing and try and improve the quality of customer service.
Hello Rebecca,
Thank you very much for the feedback.
We greatly appreciate you shopping with us and sincerely apologize that you did not have a positive experience with your last order. We will forward your assessment over to management for review as we continuously strive to improve on our standards and policies.
We stand by our statement to provide Authentic items and continue to support our Authentication process. If there are any authenticity concerns and doubts, we have a very capable team to assist our customers through those situations.
As far as the pricing of our items, we believe we offer fair rates and pricing for both customers and consignors as we continue to progress with the fashion market and trends while maintaining our stance on sustainability.
Please have a great weekend!
Knowing how much elite crap I have in my possessions, it becomes obvious that I could do well trying to purchase (at a huge discount) the marvelous excess belongings of others in my boat. TRR is the only spot I'd trust on bespoke designers and epic possessions. It's so hard to beat, why bother. Shop the stars, not the retail sales.
I loved the Rag and Bone denim dress. It was in pristine condition. It arrived quickly in time for my vacation.
Great. I like it. It's clean little relaxed but overall satisfied. Thank you real real. Not sure what else to write to fill 100 character requirement
Very satisfactory online shopping experience. Like the authentication. The shoes were great. My feet are not and hard to fit. Return went well. Fun to shop Real Real.
Experience was not bad but the shipping and handling is quiet a bit expensive especially when you have to pay to return the item that you purchase.
Hello Veneshia,
Thank you very much for your feedback.
We greatly appreciate you shopping with us and understand that our shipping fees may be inconvenient. If our policy on the shipping and return shipping fees do change in the future, the updated information will be available on our website.
As a courtesy, we have issued a $30 site credit into your account to be automatically applied on your next order.
If you need further assistance, our team is here for you.
Only complaint is that one of the packages I got smells awful, not only it stinks also it is impossible to get rid off by washing
Hello Betty,
Thank you for alerting us to this issue with one of the items you've received. As we greatly appreciate you shopping with us, we may be able to assist you with further with this issue.
We have assigned a Customer Service agent contact you shortly via email to better assist.
This site is absolutely remarkable. I love the great prices and choices. The order process is easy and to be able to afford high end items I normally couldn't afford.
I find it ridiculous the amount you charge for shipping. Most places have free shipping let alone charging $11.95.
I was very well attended, I'm sorry that I have not the time to tope 50 characters
This was my first purchase on The RealReal and I was very pleased w/everything. I appreciated how easy the buy was and especially how I was able to use my coupon to get an even better price. The shipping was fast and packaging was very professional. Will be buying from here again!
Love your customer service, they are always friendly, helpful & answer all my questions. I know that I can always count on The Real Real to look after me
Items available are amazing g and in great condition. I can confidently purchase items from TRR and know I am getting a great deal on designer items.
I have made 3 or 4 purchases and I had 1 very unpleasant experience. It took nearly a month to get my paid for item located in the warehouse and sent.
Hello Terri,
Thank you very much for providing your sincere feedback.
We sincerely apologize for the shipment delay of the item you ordered. We will use your feedback along with others to improve our shipping standards and lessen the delays of our customers' orders.
If you need further assistance, please give us a call or send us an email.
From the business
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bob,
Thank you very much for your feedback.
We sincerely apologize that you were not satisfied so far with your most recent experience consigning with us at The RealReal. In terms of the Supreme ashtray, we see that a Consignor Relations agent was able to accommodate with a commission adjustment for the sold item. As far as the items that were reject, we see that they were delivered back to you via the tracking number provided in the email another CR agent sent you. We are reaching out to our Consignor Relations team to follow up with you in regards to the remaining items you are consigning with us.
Please have a wonderful holiday season!