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The RealReal has a rating of 3.2 stars from 5,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The RealReal most frequently mention great experience, fast delivery and high end. The RealReal ranks 5th among Discount Clothing sites.
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I love shop at real real great selection, good deal and promotions
The RR has been doing it a while and no one does it better... from great clothes, to household items, shoes, bags and their customer service cannot be beat... why mess around with any other... the RR Rules...
Shoes and bag are beautiful, great condition, and exactly as described, and best of all, they arrived really quickly! They fit perfectly too! Thanks again, #therealreal
Got what I ordered, on time, just right. Shoes were all but brand new. Very happy, and have ordered more
I contacted therealreal because the measurements of a dress I bought/received were very different from those provided online. There was no size or brand label (which is fine but this wasn't stated on the site) but the measurements provided indicated exactly my size. In fact the dress was at least 3 inches larger than that in bust and waist. Since there is a side zip and lining this makes it difficult to alter. Anyway, I was provided with $20 credit, which isn't bad; it's just that this does not cover a tailor's alteration cost.
The bag was exactly as it was described on the website. The shipping was fast, and came packaged nicely. I will be ordering from here agaom.
Great values, great customer service, good chance to help your budget and your environment.
I shop pretty frequently at The Real Real. Great selection and value. I loved the saved searches functionality - I do wish you could create alerts for specific search items as well (that would be badass).
The customer service is really great online and by phone.
Only negatives are a) the expensive shipping and returns, and b) sometimes the product descriptions have been way off and I've ordered items that have extensive damage not noted, or the measurements are completely inaccurate. But I still feel TRR deserves 5/5.
I've purchased a few items from The RealReal. I've been very satisfied with most items. I easily returned an item because it wasn't as described. I canceled an order and it was promptly handled. My only issue is that some of the items are simply dirty. It would seem to be prudent to present/display the items looking as best possible. I recently purchased white gold earrings with blue diamonds and a pearl. They are simply dirty. The price seems to be fair but it would have been easy for The RealReal to first clean them.
I absolutely love everything from selection and pricing to customer service. They are the absolute best!
Check out process was fast and easy. Item was as described and delivered to me fast.
Love the sweater I got! Was in great condition, and true to picture.
Ease of ordering, quality product, fast delivery, well priced, quality as described.
It was easy and fast to place my order. The beautiful skirt arrived in just a few days (internationally) was nicely packaged and in amazing condition
Happy
Found a great bag and it came fast and was amazing quality, however, by the time I paid for the shipping and duty I could have bought a brand new bag from YSL as they ship free and do not charge duty. Lesson learned. Not worth it for Canadians.
Truly great shopping experience with The RealReal. I did find the shipping cost to be a bit pricey, however.
This is my second transaction with RealReal, and is perfectly pleasant. My first transaction resulted in a return which was graciously accepted. I'm head over heels with this one - just perfect! In general, I think the RealReal is amongst the best of online luxury retail websites!
Each purchase is wonderful and I look forward to each package that arrives at my door.
Answer: Do not buy from them! Their return/refund policy is skewed to their benefit. In my case, I bought a Louis Vuitton bag and when it was received it was not in the condition advertised or the photos did not highlight the real wear of the bag and they refused to make a refund or credit. It's their lost because I have since bought many bags on Ebay which offers guarantee of refund should item be faulty or misrepresented. Also, on Ebay you can judge by seller feedback whether the seller is reputable and PRICES are so much less than on the REAL REAL. Their name should be changed to the REAL GREED!
Answer: Hi Samantha. The RealReal does sometimes ask for additional information from customers for a one time security check. Most times, this is for new customers who have never shopped with us before, orders with vastly different billing and shipping information, or are international customers with unverified credit cards. We will ask for some sensitive and personal information for the purposes of verifying the identity of the purchaser but we will not ask for a Social Security Number. Was your father attempting to complete his purchase via Affirm? Affirm is a third party company we work with that offers financing on purchases. If your father was attempting to complete a purchase via Affirm, they do require a SSN for a soft credit check for the loan approval and repayment options. As Affirm is a third party, we do not have access to any of that information so it is secure with Affirm. Of course, no one is required to use Affirm for check out, rather it's just another payment option we offer. Please feel free to reach out to us if this does not answer your questions or if you feel that the explanations provided were not applicable to your situation. You can reach out to our Customer Service Department at (855) 435 5893 from 8am to 5pm (PST). If you would like to speak to a supervisor directly, please feel free to ask for Caitlin from our NJ office. She is available from 9am to 6pm (EST) and of course you can reach us via email at: [email protected].
Answer: If you like to be frustrated, disappointed and want to take a few years off your life, then yes consign with the real real.
Answer: I do NOT recommend selling through TRR. Read all seller reviews. This a speed selling co trying to cash in on a quick commission. The prices they assign are RIDICULOULOUS at best. They are not there to get you a good price but a fast buck for themselves. They priced a brand new prada bag with a label on at $625. Minus 20% permanent discount, 60% of that, I receive a whopping $312. After 10 days wait of processing and seeing the prices assigned I pulled my items. I was shocked and even more upset. I rather give the cloths to charity or sell them myself. I think it is insiders who buy the best items at dirt cheap prices they assign themselves. As a buyer just today I receive a wrong item. They were going to research the problem and find the item I purchased, a coat. They sent me a dirty silk top... This is after waiting for 10 days to get the wrong item. This co is just very bad. Customer service is spotty. Some reps are just dreadful. They sound like this is a summer gig and they got no training, you can never speak to a supervisor, none is ever available, Read the reviews and decide if you still want to use this co. If you do, you will be disappointed,
Answer: Hello, We are sorry to hear of your concerns. If you can please send us your order number or email address we will happily research this further.
Answer: Hi Frank, Thank you for reaching out. We apologize you have seen more negative than positive reviews. We would be pleased to advise you on our consignment process and share a little more insight about the RealReal.
Answer: I don't work for The Real Real I am just a satisfied customer, very satisfied! I see all the complaints, and just shake my head. Knowing how people can be, and also knowing the complainers are the ones who write letters, I can only assume they are "out of touch with reality", or POSSIBLY are competitors who are just being difficult to try and hurt the site. Remember, anyone can write anything, that does not mean it is true, nor are ALL the facts being presented! As for me, I am willing to show, and prove who I am, and the great products and service I received.
Answer: This happened to me only one time, and I have sold quite a few items with them. As soon as I received the quote for a pair of earrings. I contacted them immediately and said I felt the price was to low due to various reasons, and they got back to me the next day with an adjusted price. I have never experienced what you are describing above as a bait and switch scenario, and I always check the similar or same items they are selling. I would just call them and ask for the details as to why the other item is higher. Sorry you had a bad experience!
Answer: File a complaint with the US Customs office in your area and your state's attorney general. Also for many types of goods, they will destroy the counterfeit goods and give you a letter stating they have done so. This is ironclad proof for the bank dispute.
Answer: I have returned things with no hassle at all.
The RealReal is the leader in authenticated luxury consignment. With an expert behind every item, we ensure everything we sell is 100% real. As a sustainable company, we give new life to pieces by brands from Chanel to Cartier, and hundreds more. Exten...

