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ThePerfectRug

4.7

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ThePerfectRug Reviews Summary

ThePerfectRug has a rating of 4.7 stars from 477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention customer service, custom size and long time. ThePerfectRug ranks 28th among Home Decor sites.

service
14
value
15
shipping
16
quality
13

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6,243 reviews

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Keller T.
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So far, so good
July 5, 2015

So far, so good. Have just ordered samples.

Date of experience: July 5, 2015
Darlene P.
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Box arrived completed smashed up but product was unharmed, FYI.

Date of experience: June 17, 2015
Walter C.
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Did not have the fiber I wanted
June 15, 2015

Did not have the fiber I wanted

Date of experience: June 15, 2015
helen l.
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User-friendly
June 6, 2015

User-friendly

Date of experience: June 6, 2015
Tom C.
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I like the free samples and the custom sizing

Date of experience: June 4, 2015
Tim M.
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I had a very odd shaped rug
April 13, 2015

I had a very odd shaped rug. I e-mailed a drawing with the dimensions and it was exactly as drawn. Great customer service. Thanks.

Date of experience: April 12, 2015
Steven B.
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Happy return customer
March 27, 2015

Happy return customer. Exactly what I ordered. Easy to navigate web-site. Especially liked the wide variety of patterns available and the speed with which I received my order. Would definitely recommend to anyone looking for a custom rug.

Date of experience: March 27, 2015
Bruce T.
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March 17, 2015

Date of experience: March 17, 2015
Nancy M.
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March 12, 2015

Date of experience: March 11, 2015
Susan B.
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So excited to get my samples
March 9, 2015

So excited to get my samples. This seems like a great way to buy a rug!

Date of experience: March 9, 2015
JudithTheRed T.
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The search by color could be improved
March 8, 2015

The search by color could be improved. After receiving the rug, I found that due to the packaging, it has a strong curl on one end. I have weighted it down for several days and the curl is less, but still apparent. I will probably have to attach double face tape to keep it down flat. This is not a great choice since tape almost always leaves a residue on the floor.

Date of experience: March 8, 2015
William E.
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Your website is well designed and easy to use
March 7, 2015

Your website is well designed and easy to use. My wife and I really appreciated being able to have rug material samples sent to us, as well as the unexpected suggested border samples and the measuring tape and string. The finished rugs were every bit as nice as we had hoped.

Date of experience: March 6, 2015
ann U.
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February 18, 2015

Date of experience: February 17, 2015
Mark A.
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January 31, 2015

Date of experience: January 31, 2015
Tina X.
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I was just exploring options for rugs for a new apartment rental in NYC...I love that samples are offered as I am always afraid to buy something on line since pictures often do not reflect reality. I still have not ordered anything yet, as I am waiting to decide what to do (if anything) once my furniture comes in. Based on the samples received, though, I would not hesitate to order a custom rug from this company once I am in a place of that I own again.

Date of experience: January 12, 2015
Lind U.
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I only ordered samples, but will definitely order a rug from this site once I make my decision. The options were endless and it's nice to get a good size, free sample to narrow it down & compare colors.

Date of experience: January 10, 2015
Lynne R.
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Your website is awesome and idiot proof
December 27, 2014

Your website is awesome and idiot proof. The filters help tremendously. I appreciate the step by step guide to picture what "my" rug would look like. I have ordered from you before and was very happy. I plan to order again.

Date of experience: December 26, 2014
peace g.
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The problem is you guys don't do whole houses
December 26, 2014

The problem is you guys don't do whole houses

Date of experience: December 25, 2014
Debbie K.
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Wonderful, easy site to use with great variety to pick from. Love the carpet its perfect

Date of experience: December 23, 2014
DELIA Z.
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December 5, 2014

Date of experience: December 5, 2014

From the business

Design your own custom sized rug including runners, in natural fiber Sisal, Jute, Seagrass and other quality rug materials.


theperfectrug.com
San Carlos, CA, United States