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ThePerfectRug

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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ThePerfectRug Reviews Summary

ThePerfectRug has a rating of 4.7 stars from 477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThePerfectRug most frequently mention customer service, custom size and long time. ThePerfectRug ranks 26th among Home Decor sites.

service
14
value
15
shipping
16
quality
13

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6,243 reviews

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New Jersey
1 review
0 helpful votes
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The rugs are nice, except for the size variance is noticeable especially because we are using the same 2 rugs side by side. When I reached out to customer service inquiring about specs and materials they responded rahter quickly, but after I purchased the two rugs and wrote them an email to ask about something about the carpets, they never responded. Kinda felt left "hung out to dry", pun intended. Rugs are nice though and they came well packaged.

Date of experience: February 8, 2018
Debie K.
0 reviews
0 helpful votes
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I must have measured a little off so they aren't a perfect fit but I'm very happy with how they look.

Date of experience: February 3, 2018
Dottie G.
0 reviews
0 helpful votes
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I like that you give samples for free
January 22, 2018

I like that you give samples for free. That helped to make my decision to buy from you.

Date of experience: January 21, 2018
Washington
1 review
0 helpful votes
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Samples
January 22, 2018

I received the rug samples in a very timely matter. It's really nice to be able to see what the actual product will look like instead of crossing your fingers. Many other sites do not offer this service. We're still deciding on the style and final color. It is a big job for us that we have undertaken but this really helps. Thank you

Date of experience: January 21, 2018
Mike O.
0 reviews
0 helpful votes
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Worked perfect
January 7, 2018

Worked perfect

Date of experience: January 6, 2018
maria e.
0 reviews
0 helpful votes
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I liked the samples
December 28, 2017

I liked the samples. Plan to place a regular order after the holidays

Date of experience: December 28, 2017
Wisconsin
1 review
0 helpful votes
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Rug is perfect!
December 28, 2017

Love the rug and pad. Came as described and in perfect condition. Would highly recommend the rug to family and friends. My only complaint with my purchase, was the lack of communication of receipt of order, what the shipping time would be, etc. Once I reached out to the customer service department with my questions they did promptly respond with this information.

Date of experience: December 27, 2017
Sherry K.
0 reviews
0 helpful votes
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Easy so far
December 26, 2017

Easy so far

Date of experience: December 26, 2017
Mike F.
0 reviews
0 helpful votes
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Nice
November 26, 2017

Nice - had fun

Date of experience: November 26, 2017
Kelly B.
0 reviews
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2nd time to use your company
November 17, 2017

2nd time to use your company. Very satisfied!

Date of experience: November 17, 2017
Bradley B.
0 reviews
0 helpful votes
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Everything was great and the client very happy
October 27, 2017

Everything was great and the client very happy

Date of experience: October 27, 2017
Bonnie b.
0 reviews
0 helpful votes
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Good
October 19, 2017

Good

Date of experience: October 19, 2017
Larry E.
0 reviews
0 helpful votes
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Good web site
October 14, 2017

Good web site

Date of experience: October 13, 2017
Lisa P.
0 reviews
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I found exactly what I was looking for and the site was so easy to use. Perfect!

Date of experience: October 9, 2017
Mary J.
0 reviews
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I need to receive samples before ordering...
October 5, 2017

I need to receive samples before ordering...
I needed a square rug and they are just not available. 5 ft square is perfect for our little dining area. The rug looks really good...

Date of experience: October 5, 2017
Gayle V.
0 reviews
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The rug and rug pad were excellent quality and as pictured

Date of experience: September 30, 2017
Linda M.
0 reviews
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I would definitely recommend this shopping site
September 28, 2017

I would definitely recommend this shopping site.

Date of experience: September 28, 2017
Will K.
0 reviews
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Great experience
September 27, 2017

Great experience. Delivery was a little longer than expected, but quality product for a reasonable price.

Date of experience: September 27, 2017
wrongBus U.
0 reviews
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Nice clean and well organized website, but pages are slow to load

Date of experience: September 14, 2017
suzanne i.
0 reviews
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Phyllis your CSR did a fabulous job in helping me not only with ordering samples from which to make my final decision, but she also helped with the order process and ensured that we received our rugs within a specific time frame. A great big thanks to Phyllis!

Date of experience: September 11, 2017

From the business

Design your own custom sized rug including runners, in natural fiber Sisal, Jute, Seagrass and other quality rug materials.


theperfectrug.com
San Carlos, CA, United States