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The Mine Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the competitive pricing and timely delivery of certain products, which has led to repeat business from a few satisfied clients. However, a significant number of reviews highlight critical issues, particularly regarding service delays, lack of accurate stock information, and inadequate customer support. Many customers expressed frustration over unresponsive service, difficulties in processing returns, and unresolved order issues, leading to a pervasive sentiment of distrust. Overall, while there are positive experiences, the prevailing trend indicates a need for substantial improvements in customer service and transparency.
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I bought Christmas presents here. Everyone was happy with their gifts. They all arrived in a timely fashion and were in one piece. Prices were great too~!
I have ordered many times from atg with zero problems. When I first started looking at what they had to offer I noticed they are affiliated with Lowes a store we love. Prices are always low and with free shipping I can buy with confidence. Plus if you look around you can sometimes find a coupon to use on your purchase.
I've found a great selection of modern lighting and other home items. I've been happy with the shipping and customer service. Thanks!
Nice product well constructed good materials. Shipping was fast, look great in my kitchen
Have placed several orders with ATG and every time the service was what was advertised and prices are more than competitive. Good company to deal with...
Ordered a posable ladder as a gift. When it wasn't going to be in when it was supposed to be, I got a call. I told the customer service tell when I needed it and she said it should be in but she would keep an eye on it. She did and updated me. Ultimately I didn't get it by the date I wanted (manufacturer issue) but I got treated with kid gloves. Will come back to be sure!
It was so easy to shop and they had just what I wanted.
I love the selection of lights that atg stores offers & the free shipping & reasonable prices makes it my go to site to purchase lights!
I have ordered 6 fans from your store and am extremely pleased with all of them. When I had difficulty picking out a special light fixture, your staff was very helpful-to the point of calling one manufacture to get me a part that I needed. Everyone comments on the lovely fans in my living room, And no one can believe how powerful the small blades on the bedroom fans are. The kitchen fans are white and make a dramatic statement to that room.
I order merchandise on a regular basis however I wish they had a designer discount. I work in a high end showroom and have multiple clients at the same time. Trade discounts would be a better way to get more business.
I have been happy with the quality of materials and delivery.
I had a great experience with ATG. They worked with me. My product came on time. One of the light had a chip on it and they sent me out a new one. No problem!
We had a major rehab on out house last year and we ordered a variety of supplies/fixtures to make our place a home. I had to call customer service many times and I always received prompt and helpful service. I check the website whenever I need something.
As you can tell from the title of my review - I had a question about something I wanted to buy - I called - and not only was I really happy that I called because they knew the answer but also because I was also told about a discount I didn't know was available... just genuinely nice people, who like their job and really want to help you. That's customer service at its best!
Finding exactly what I wanted was quick and easy as was the entire ordering process.
I had wonderful experience using ATG for our whole house remodel. They had everything I needed and GREAT customer service. I will always check on their site first before any purchase in the future.
The halogen pendant lamps over our kitchen counter burned out, so we were in the market to replace them. The salesperson at Lowes suggested we visit the ATGStores website, and I was amazed at the selection and prices available! Shipping was fast, easy and best of all free! There is no reason to shop anywhere else!
ATGStores.com had everything I was looking for. There is no need to shop anywhere else with ATG's price match..
We needed the carpet installed within 2 weeks. It was a special order carpet and the Lowes assistant pulled out all the stops to get it delivered ahead of time. The carpet installers were on time and did an excellent job. Very pleased.
From the business
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members