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The Mine Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the competitive pricing and timely delivery of certain products, which has led to repeat business from a few satisfied clients. However, a significant number of reviews highlight critical issues, particularly regarding service delays, lack of accurate stock information, and inadequate customer support. Many customers expressed frustration over unresponsive service, difficulties in processing returns, and unresolved order issues, leading to a pervasive sentiment of distrust. Overall, while there are positive experiences, the prevailing trend indicates a need for substantial improvements in customer service and transparency.
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My experience with ATG was very positive. The order was shipped in a timely manner and arrived in great condition as promised. There were no hidden costs and the payment transaction was accurate.
This site has the best prices! It is easy to use. Very customer friendly. Very wide selection of quality merchandise.
I was redoing a vacation home. I found it more convenient to shop online. I was a little apprehensive buying furniture online but I loved everything I bought. Customer service was helpful. Very happy experience.
I purchased a large tool box. The order processing was as one would expect; smooth. The shipping was handled by FedEx and since it was commercial delivery there seemed to be a bit of confusion on their side (nothing to do with ATG) so stay on them if you want your shipment on time.
We have ordered previously and have had a great experience. Our merchandise arrived as we expected.
So far, everything I have purchased from ATG, I have loved. Bar Stools, Pendant lights, fans, love them all.
The few times I've ordered, I've been pleased with quality and quickness of delivery. The one time I had a damaged item, they expressed another in the mail that was received in perfect condition. Will buy from them again!
I AM LOOKING FOR CABINET HARDWARE AND THE ATG PROGRAM MAKES IT EASY. I HAVE ORDERED ABOUT 10 DIFFERENT PULLS AND CAN NOW CHOOSE WHAT I WANT WITH EASE.
THE FIRST PLACE I GO WHEN LOOKING FOR A PRODUCT IS ATG.
I looked for months for the right counter stools for our kitchen remodel. I was looking for stools that would fit under the counter top, adjust up and down, have a back rest and swivel. Tall order, but ATG fit the bill.
Arrived in a couple of days and we are very satisfied with our purchase.
Thanks
I have ordered quite a few hardware samples and each time I called, the staff was very professional and very helpful.
I was also very pleased with the prices since I had been price checking all my items on other sites.
Package of 2 matching large towel or coat hooks just as described arrived quickly in good packaging. Good value!
AGT's website is very easy to navigate, search, and order. Our order arrived earlier than expected with no damage!
I have been very happy with everything I have ordered from ATG stores.com
They offer great quality items. I have had to return a couple items that were damaged in shipping and the customer service staff was very helpful and replaced the items easily and quickly.
I ordered a dresser for my daughter's bedroom. The delivery was fast. I put it together easily and it's totally what I expected. I will definitely use ATG for future purchases.
Enjoyed my purchase experience. Easy, very competitive pricing. Items delivered when stated. Merchandise described is what I received. Quality was great. Very Happy And Will Use ATG Stores in the future.
We were looking for blinds and the staff was very helpful. They informed us that the items had to be ordered.
After buying some really good deals from ATG, and many other items, I've now become disenchanted. Why? Because your Daily Deals no longer entice. Most of your 'deals' are very expensive items... and REPETITIVE out the yingyang. First a faucet... then a sink. Then a faucet... then a sink. Then a faucet... then a sink. I am blissfully happy with my sink so you are not going to sell me a sink and/or a faucet.
Your Daily Deals page is LOADED up with 'deals'... but they are the SAME deals week in and week out!
And the deal page's pictures are JAMMED so CLOSE to each other that NONE stand out to grab my attention. Instead, I get seasick.
Have you considered replacing your page assembler with a graphic designer?
Your Tips were a great idea. But the one in which I was most interested --- setting a holiday dining table --- didn't follow through!
When you bring back your deals that are AFFORDABLE to budgets in this destructed economy --- instead of trying to make a bigger profit on stuff you apparently can't get rid of --- then I will remember to look more often. The past few months I have FORGOTTEN to look more days than not, because the 'deals' are so costly and so repetitive.
I do like your vast array of beautiful items, but when you don't lure me with a GENUINE deal, I forget to go back to ATG to look at your OTHER things.
From the business
Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members