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The company has garnered a mixed reputation, with some customers appreciating the competitive pricing and timely delivery of certain products, which has led to repeat business from a few satisfied clients. However, a significant number of reviews highlight critical issues, particularly regarding service delays, lack of accurate stock information, and inadequate customer support. Many customers expressed frustration over unresponsive service, difficulties in processing returns, and unresolved order issues, leading to a pervasive sentiment of distrust. Overall, while there are positive experiences, the prevailing trend indicates a need for substantial improvements in customer service and transparency.
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Ordered bath handles. Arrived in a timely manner and were exactly what I wanted
The last experience was very good, only the shipping was slow.
Great selection and even better prices on cabinet hardware. Anything I didn't end up needing I could take back to my local Lowe's store.
Ordered, delivered promptly, no damage. Good price. Would always check with ATGStores.com for future purchases 1st!
Never heard of ATG Stores; however found the best price and free shipping. Fast shipping too.
We've recently purchased some items from ATG for the new home that we are building. We were pleased with the selection and found their prices to be very competitive. Items were shipped quickly. One of the globes on a light we purchased arrived broken. I called them and they quickly shipped a replacement globe. I highly recommend their site.
They had what I wanted at a great price with fast shipping!
Easy to navigate. Tremendous variety. Competitive pricing. Great customer service.
Highly recommended!
Great site to refer to... wide variety of items, fair pricing, good stock, fast shipping.
It is one site I refer to first when searching
I am real-estate investor & order from ATG a couple times a year & have always been happy with the product. It comes in a timely manner & love the free shipping. Most of all. The prices can't be beat!
I found a lower price in another store and they match it, so I brought the garage storage set with ATG store, unfortunately for me, the product was partially damaged during freight but they replaced the broken pieces without any cost to me:-)
I am glad I purchased from them
Had the product that I wanted at the cheapest price, and shipping was really fast.
This site was my go-to store for hardware for our major remodel project. Source for even hard-to-find items and sizes. Best choices and prices.
Excellent product selection at competitive pricing; fast delivery; good customer service.
Great service when calling and always have received accurate online orders timely.
Ordered a two clocks from ATG. One arrived intact however the other one that I had bought as a gift arrived damaged. Called ATG and was quickly sent out a replacement still in time for me to get it in the mail to family. I was thrilled at the promptness and courtesy from ATG and will definitely order again.
I found most of my items from ATG stores on line for my new House. At first I had some problems with the person helping me with my order. So I called back and the person helping me was very helpful. All my items that I ordered were just what the website showed.
Answer: Robert, currently our inventory indicates that it is in stock but our system will contact the manufacturer to verify once an order is placed.
Answer: Brad, feel free to reach out to our Customer Care team at 1-844-843-6463 or via email at [email protected] so they can look into your specific order and see if it qualifies for a return. Thank you - The Mine
Answer: Janice, we definitely have them in stock!
Answer: Liz, we would like to look into this order further to resolve your issue. Can you provide us with an order #, or the email you purchased the order with? Thank you! - The Mine
Answer: Mink, we have an incredible Customer Care team that would be happy to assist in any potential order issue. We are dedicated to making sure the item arrives on time and in the best condition and if it isn't we will make every effort to correct it. Additionally, we have a Personal Concierge team that can assist if you would like a member of our team to watch your order from placement to delivery and give you updates on the way! Thank you for inquiring and we hope you shop with us soon!
Answer: Connie, we have recently re-branded and have changed our name to The Mine, formerly ATGStores.com. To reach our team please dial 1-844-843-6463 to reach out team. Thank you!
Answer: Tim, we are a drop-ship only company which means we ship directly from the manufacturer to the customer and do not hold any inventory ourselves. If you purchase an item, it will come directly from the manufacturer. Let us know if you have any further questions!
Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.

