On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The Mine Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the competitive pricing and timely delivery of certain products, which has led to repeat business from a few satisfied clients. However, a significant number of reviews highlight critical issues, particularly regarding service delays, lack of accurate stock information, and inadequate customer support. Many customers expressed frustration over unresponsive service, difficulties in processing returns, and unresolved order issues, leading to a pervasive sentiment of distrust. Overall, while there are positive experiences, the prevailing trend indicates a need for substantial improvements in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
When you need something same day, why spend time shopping in person? I looked through several stores' inventory and found what I wanted at Lowes. Click, reserve, pay, and pickup same day!
Really liked the light fixture we purchased and so did our son with antlers on it. It came at a timely manner.
ATG Stores matched the price (plus a small discount) I could get from Amazon on a bundled order. However, ATG got the color of my cabinet handles wrong. When I called they, expeditiously made it right. Another frustrating thing is that ATG stores will not take Lowe's gift cards.
We bought a number of lamps and small appliances. ATG worked with us in making sure we understood the return process up front, which was important since we wanted to see options in person before making a final decision. We were able to return items and worked solely with ATG, we didn't have to work through the manufacturer at all. Our returns were credited back to our credit card in a timely fashion, even with the fact that it was the middle of the Christmas shopping season. A great experience, we will definitely be making our next purchases with ATG!
Shopping at ATG has been a great experience. They carry quality products and provide quality service.
I love the ability to see so many options and make selections based on so many parameters. Once ordered the product comes quickly and well packed. I love ordering through ATG!
The bench I wanted to order was originally out of stock so I signed up for email notification once it was in. When I received the email that it was in stock, I was able sign on and order easily. Benches arrived shortly thereafter in good condition. Assembly was easy. I am very happy with the quality and look and have been enjoying looking at, and sitting on them. My only gripe would be that they did not include any instructions/recommendations for care such as frequency and type of oil to maintain the wood.
Had the best price and the shipping was quick and free.
Great products accurately marketed, helpful staff on line. Great selection.
Experience was superb and super fast order processing and absolutely fast shipping
All items purchased from ATGSTORES have been good to excellent. Customer service quickly resolves issues with any merchandise. Free shipping is a perk.
I have purchased several items from ATG and the experience has been very good. Fast shipping too.
I have made several purchases from ATGStores.com. Online and through customer service. Always fair pricing, quality products and helpful representatives
This was a simple purchase: a single oversized coffee mug.
The online ordering was straightforward, and the product arrived promptly-- in good condition, and as advertised.
I can't think of anything to add.
The ATG staff were very helpful on the phone with the ordering process and any questions we had. The desk and matching file cabinet were shipped and arrived on time and were very good quality.
I would recommend ATG to everyone and will order again from them.
On time shipping, product notifications, great communication with this company
From the business
Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members