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The Mine Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the competitive pricing and timely delivery of certain products, which has led to repeat business from a few satisfied clients. However, a significant number of reviews highlight critical issues, particularly regarding service delays, lack of accurate stock information, and inadequate customer support. Many customers expressed frustration over unresponsive service, difficulties in processing returns, and unresolved order issues, leading to a pervasive sentiment of distrust. Overall, while there are positive experiences, the prevailing trend indicates a need for substantial improvements in customer service and transparency.
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They advertise Best Price Guarantee, price match + 10% off. THIS IS JUST TO MAKE YOU THINK YOU ARE GETTING THE BEST PRICE! I found a website that beat them by $200. When I asked for price match plus 10% off, they tried to tell me that since the other website was based out of OHIO only, they couldn' t price match.
Their terms state that it only needs to be a US retailer (ie, not Amazon)... not on sale... and in stock. I fell within all guidelines of their guarantee. They made excuses to not honor their 10% PRICE GUARANTEE
IM REALLY IMPRESSED WITH THIS COMPANY. I HAD ORDERED DRAPERY RODS/RINGS AND THEN THE NEXT EVENING REQUESTED TO CHANGE MY ORDER OF WHICH THEY COULD NOT DO VIA "CHAT" BUT THEY DID CANCEL MY ORDER AND THEN WHEN I WENT ONLINE TO ORDER THE SAME MDSE BUT DIFFERENT COLOR ROD THE PRICES HAD INCREASED AT MIDNIGHT 1/18/16, HOWEVER, THE CUSTOMER REP DID SPEAK WITH HER SUPERVISOR AND I RECEIVED THE ORDER FOR THE EXACT AMOUNT AS THE EVENING BEFORE... REALLY APPRECIATE THEIR FRIENDLINESS, DEDICATION TO MAKE THE CUSTOMER HAPPY, AS WELL AS THEIR AWESOME PRICES
I ordered 2 planters in November 2014 for my wife for Christmas. The items where backordered and she finally received them in February only to find that 1 of the items was broken. We called and notified ATG who put in a request for the replacement part. We would call and periodically check with ATG who continued to say that the replacement part was backordered. Finally after over 6 months of waiting I demanded a refund for the entire order due to poor service. Thankfully ATG agreed and provided a full refund. Will NEVER order from ATG again!
ATG IS MY GO-TO PLACE FOR DECORATING AND UPDATING OUR 25 YEAR OLD FLORIDA HOME. 'LOTS OF CHOICES AND GREAT CUSTOMER SERVICE. THANKS ATG!
Ordered Winners Only End Tables. Great product and fast shipping!
Purchased hardware several times--always fast delivery and the best prices! On the one occasion item was on back order, Customer Service constantly provided status updates.
I ordered a quantity of one and received two of the identical items. It took several phone calls and even more emails to get one of them returned and my money reimbursed.
All of the items that I ordered were shipped promptly. One item arrived with a broken globe, and it was promptly replaced at no charge without a need to send the broken item back.
Ordered kitchen sink, which was as described and shipped quickly.
ATG has a wide variety of products and they do match prices on the web. Everything was as stated and easily accomplished.
I ordered a desk and it was currently on backorder at the time. The customer service representatives couldn't be any more friendly in keeping me informed during the whole ordering process.
I had a problem with an item delivered to me, so I tried the online chat. It took so long that I gave up and tried the phone number. I got through, and was asked to send photos of the damage, which I did that evening. I called the following Monday, and couldn't find anything out because the service rep didn't make any notes. However, he did finally call me back and let me know what was going on and that I would be receiving replacements. It would have been nice to have customer service follow up without my having to wait on hold for a long time.
I ordered a weather vane to top off my newly painted hen house. It looks great! The farmer in me always wanted one. ATG's web site, ordering, and paying was easy. The item was out-of-stock, but I received it sooner than estimated.
The only reason for the 4 stars as some products had to be shipped to be several times due to damaged items from transportation company. Other than that great service for our business and easy to order
Recently bought solid wood end tables from ATG. Great tables.As advertised. No shipping. Arrived promptly. Will purchase more items in the future.
Each person I spoke with was very helpful--they went out of their way to find out questions I asked and give me their opinion when asked. And, in the end, gave me a discount I wasn't expecting. Looking forward to purchasing the chairs for our game table from ATG!
Was well worth the effort. The item I was looking for was clumped together with other related products but not with similar items.
Good product and price. Bought 3, lights and 1 was defective and after contacting ATG Stores it was replaced at no charge. Would recommend them to others.
Correct item, very fast shipping, good packaging and best price available - could not ask for more!
From the business
Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lisa, we are glad we were able to provide you with a store credit for the miscommunication about our price match policy. We hope you are enjoying your new furniture. Feel free to reach out if any further assistance is needed. Thank you!